• Provides advanced administrative support to Senior Vice President or General Manager and senior departmental staff as assigned • Requires minimal direction and routinely responds to enquiries and other communication on behalf of the executive • Performs administrative assignments of a complex and confidential nature, and a variety of complicated tasks, relying on judgment and experience to accomplish established goals and objectives • Under minimal direction, provides advanced secretarial and administrative support to top management and executives in the functional department • Routinely responds on behalf of the executive to written and electronic communication • Handles material of a highly confidential and time-sensitive nature, as well as a variety of complex situations involving clerical/administrative functions of the office that do not require the direct attention of the executive • Uses considerable judgment and initiative to determine the appropriate action to take in non-routine situations • Interprets and adapts guidelines, precedents and practices • Anticipates and prepares materials needed by the executive for conferences, appointments, meetings, telephone calls etc. • May assists in the preparation of reports as required by senior staff by contacting various company personnel at all levels to collect, compile, and analyze complex information • Relies on experience and judgment to plan and accomplish goals • Within established guidelines, makes independent decisions regarding planning, organizing, and scheduling work • May perform some standard administrative functions such as screening mail and telephone calls, scheduling appointments and maintaining the calendar, setting up the office filing system, and coordinating meetings (large, complex, internal or external) • Keeps records of equipment purchases and maintenance for the department • May maintain certifications, memberships, and publications for the department • Keeps log of paid time off for staff and other staffing administrative duties as assigned • Assist with various projects as assigned • Other duties as assigned • Intermittent travel as needed

• Undertake a broad set of administrative and clerical tasks • Provide support to Amazon business owners • Assist with daily Amazon Seller needs • Manage the seller’s general administrative activities • Source and scout for products • Manage Seller Central • Maintain appropriate filing systems • Ensure the efficient and smooth day-to-day operation of the client's Amazon business • Manage customer service, including responding to reviews and complaints, emails, and forms • Attend meetings and take detailed minutes • Participate in the preparation of regularly scheduled reports • Organize contact lists and filing systems • Help clients with managing Seller Central (product listing, inventory adjustments, shipment reconciliations, pricing, etc.) • Coordinate with external suppliers and contractors.

• Provide technical support and troubleshooting for software, hardware, and connectivity issues • Assist with VPN setup, configuration, and troubleshooting to ensure secure remote access for team members • Manage and maintain cloud-based systems such as Google Workspace, Microsoft 365, and other collaboration tools • Set up and manage user accounts, permissions, and security access across company platforms • Support website maintenance, updates, and basic troubleshooting (WordPress or similar CMS) • Manage email systems, domains, hosting, and DNS settings • Assist with setup and troubleshooting of CRM, project management, and automation tools • Monitor systems to ensure data security, backups, and compliance with IT best practices • Provide technical support during virtual meetings, webinars, and internal system rollouts • Maintain IT documentation, system guides, and troubleshooting procedures

• Answer phone calls and respond to emails. • Schedule meetings with clients. • Manage travel plans for employees. • Issue invoices to clients. • Update the company website and social media accounts.