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Thaloz logo
Thaloz

We help companies achieve their goals and expand their business through technology.

Systems Administrator Assistant

System AdministratorSystem AdministratorFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

79 days ago

Salary

0

Seniority

Senior

3 yrs expEnglishmacOSRPA

Job Description

Systems Administrator Assistant

Thaloz

• Support the administration and maintenance of core business systems and internal tools • Manage and maintain software rollouts, updates, testing, and team enablement • Help maintain secure, stable, and documented IT operations across the organization • Assist with implementation of new software and internal process improvements • Test software updates before production rollout when needed • Manage users, groups, and organizational units in Google Workspace • Maintain shared drive policies and access structures • Support retention and DLP policy administration • Manage phishing and spam quarantine rules and alerts • Support Google Classroom additions and rollouts • Maintain calendar access and shared calendar setup for team members • Support Windows Server environments, including administration and troubleshooting • Monitor local server usage, sessions, and resource assignments • Assist with local hard drive expansions and compactions • Support local and remote application troubleshooting • Help maintain endpoint readiness for both Windows and macOS users • Monitor and troubleshoot remote connectivity, including Twingate, Remote Desktop, and local internet issues • Monitor backups and confirm successful completion • Validate standby image boot success through backup tools • Support antivirus deployment, incident response, remediation, and documentation • Help maintain disaster recovery documentation based on architecture changes, incidents, and recovery reports • Support cybersecurity tool administration and training rollouts • Coordinate monthly testing and staggered rollouts where needed • Support updates, installations, and troubleshooting for business-critical applications, including Lacerte, QuickBooks Desktop, W2 / 1099 software, Tic Tie Calculate, CCH ProSystem Engagement, Checkpoint Tools, 8x8, Adobe Acrobat DC, Coalition cybersecurity training tools • Prepare and configure accounts, devices, and system access for new team members • Install and configure required software and tools • Create and manage user accounts across Workspace, domain, Twingate, ActivTrak, Bitwarden, and other platforms • Assign permissions, groups, shared drives, calendars, and tool access • Set up local server sessions, default printers, and role-specific application settings • Support offboarding by disabling access, removing accounts, and coordinating equipment and system records • Maintain IT and operations documentation • Maintain internal and external disaster recovery documentation • Update records based on incident reports, recovery actions, and architectural changes • Maintain team member furniture and equipment registers • Track technical processes and contribute to operational clarity • Support ticketing workflows and escalate issues that cannot be resolved directly • Maintain RPA functionality and connectivity (not code related issues) • Compile and share team metrics based on RPA exports • Support internal ticket management and escalation processes • Guide and support technical team members with access, training, and system use • Evaluate proposed software applications and provide feedback

Job Requirements

  • 3+ years of relevant IT support, systems administration, or technical operations experience
  • Hands-on experience with Windows Server environments, ideally including Windows Server 2019 and 2022
  • Working knowledge of Active Directory
  • Experience administering Google Workspace
  • Strong troubleshooting skills across remote access, endpoint, software, and connectivity issues
  • Familiarity with both Windows and macOS support
  • Basic networking knowledge for remote team member setup and issue resolution
  • Strong documentation and organizational skills
  • Ability to manage multiple ongoing tasks with good attention to detail
  • Clear written and verbal communication skills
  • Comfortable working independently in a remote support environment
  • Nice to have
  • Exposure to Windows Server 2025
  • Basic scripting knowledge
  • Experience with Malwarebytes
  • Experience with Cove / N-able Backup
  • Familiarity with Ubiquiti Console
  • Experience with Twingate, ActivTrak, Bitwarden, 8x8, and accounting or audit software environments
  • Experience supporting professional services, accounting, or tax teams

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