• Lead Through Transformation: Guide the team through a period of change with clarity, steadiness, and high standards. • Establish structure, expectations, and accountability rhythms that create consistency and stability. • Maintain performance and morale during pivots, price changes, or product evolution. • Drive Performance and Productivity: Improve team productivity through coaching, skill development, and disciplined activity management. • Lead in a short-cycle, phone-based environment focused on consultative selling. • Drive consistent quota attainment through daily oversight of metrics and pacing. • Build dashboards and reporting that translate data into action. • Codify and Operationalize Excellence: Turn top-performer “tribal knowledge” into a documented, repeatable Sales Playbook. • Build or refine scripts, objection frameworks, discovery flow, and nurture cadences. • Ensure new hires can ramp to ROI within 30 to 45 days. • Improve pipeline hygiene, activity tracking, and conversion optimization processes. • Coach and Develop: Conduct frequent call reviews and skill-based coaching sessions. • Develop reps through actionable feedback and structured performance plans. • Hold high standards while maintaining a student-first, ethical approach to closing. • Address underperformance directly and effectively.

• Conduct prospecting and sales via phone and digital platforms; • Provide consultative, personalized service, identifying leads' needs; • Present and sell our postgraduate courses to professionals in Physical Education, Nutrition, and Physiotherapy; • Lead negotiations and prepare strategic commercial proposals; • Work with targets and performance indicators.

• Responsible for driving revenue growth, expanding market share, and building strategic partnerships • Developing key growth sales strategies, tactics, and action plans in assigned territory and accounts • Owning and hitting/exceeding annual sales targets • Developing and executing strategic plan to achieve sales targets and expand customer base • Building and maintaining strong, long-lasting customer relationships • Understanding customer business needs, objectives and decision making process • Partner closely with senior leadership to establish clear sales strategies • Own and hit/exceed annual sales targets within assigned territory and accounts

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns. • Provide accurate quotes and assist with customer satisfaction-related inquiries. • Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers. • Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion. • Collaborate with vendors to resolve order discrepancies and ensure seamless order processing. • Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams. • Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues. • Continuously evaluate and suggest process improvements that enhance the customer experience. • Maintain awareness of current promotions, competitive products, and key product features. • Attend ongoing product knowledge and continuous learning training sessions. • Maintain a positive, professional, and enthusiastic tone in all customer interactions.