iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Operations Coordinator to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1! Are you ready to take your IT expertise on the road and make a real impact? We’re seeking a dynamic Field Operations Coordinator who thrives in fast-paced environments, loves solving complex problems, and enjoys collaborating with diverse teams. If you’re passionate about hands-on technology, project coordination, and delivering exceptional service to clients across the country, this is your opportunity to join a team where your skills and initiative will be valued every single day. The Feild Operations Coordinator is responsible for both internal and external-facing responsibilities. This role will be a dynamic and technically skilled IT Field Engineer who also excels in project coordination. This hybrid role combines hands-on technical support with strategic oversight of field service programs. Working in diverse environments, communicating with internal and external stakeholders to ensure timely delivery of all solutions.

The Alternative Investment Operations Associate will serve as a pivotal contributor to the growth and success of our firm’s alternative investment platform. This role is responsible for delivering exceptional client service, ensuring operational excellence, and driving continuous improvement across all aspects of alternative investment operations. The ideal candidate will possess deep expertise in fund administration, custodial operations, investor relations, and compliance, while demonstrating a strategic mindset and strong leadership capabilities. This position requires a proactive, detail-oriented professional who thrives in a fast-paced environment and is committed to exceeding client service expectations. The ideal candidate will collaborate with internal teams, external custodians, fund managers, and technology partners to optimize processes, enhance reporting capabilities, and support platform development initiatives. Key Responsibilities - Operational Oversight - Process transactions from start to finish on subscriptions for alternative investments, including hedge funds, private equity, real estate, and other private market strategies. - Coordinate and resolve fund administration processes, custodial operations, and capital activity (subscriptions, redemptions, transfers, capital calls, distributions). Ensure timely and accurate fund and custody trade execution for clients and support wealth management teams as subject matter expert. - Client Service Excellence - Act as a primary point of contact for private wealth clients regarding alternative investment operations for custodians, funds, and fund administrators. - Deliver exceptional service through proactive communication, issue resolution, and relationship management. Strive to always be proactive, not reactive. - Partner with advisors and client service teams to ensure seamless onboarding and ongoing support. - Strategic Initiatives & Continuous Improvement - Conduct operational due diligence for new fund managers and investment opportunities. - Provide practical insight form processing to drive process enhancements and automation initiatives to improve efficiency and scalability. - Collaborate on platform launches, reporting enhancements, and FinTech integrations. - Compliance & Risk Management - Ensure adherence to regulatory requirements and internal compliance standards. - Support audit and tax processes related to alternative investments. - Maintain robust controls to mitigate operational risk, suggest improvements continuously so we have an efficient and effective operating process. - Cross-Functional Collaboration - Work closely with investment management, technology, and finance teams to align operational processes with strategic goals. - Work with external custodians, fund administrators, and technology vendors to resolve issue on transactions. Ideal Qualifications - Bachelor’s degree in Finance, Accounting, Business Administration, or related field; advanced degree or CFA/CAIA designation is a positive. - Minimum 5+ years of experience in alternative investment operations within an RIA, wealth management firm, Fund Administrator or asset management environment. - FINRA Series 7 (Required) & 63/65/66 Preferred (must be obtained within 60/90 days of starting the role as a condition of employment.) - Understanding of: - Fund administration and custodial operations - Alternative investment transaction processing and capital activity - Investor relations and client service for private wealth clients - Fund and custody reporting - Operational due diligence and risk management - Audit and tax processes related to alternative investments - Strong understanding of hedge fund and private market structures, compliance, and regulatory frameworks. - Experience with investment management operations and project management for reporting and platform initiatives. - Familiarity with FinTech solutions and technology-driven operational improvements. Core Skills & Competencies - Client-Centric Mindset: Ability to anticipate client needs and deliver exceptional service. - Execution & Collaboration: Skilled at influencing cross-functional teams and managing relationships with Wealth Managers. - Analytical & Detail-Oriented: Strong problem-solving skills with a focus on accuracy and risk mitigation. - Project Management: Proven ability to support complex initiatives from concept to execution. - Technology Proficiency: Comfortable leveraging technology platforms for reporting, automation, and process improvement. - Continuous Improvement: Commitment to innovation and operational excellence. Why This Role Matters This position is critical to ensuring our alternative investment platform operates at the highest standards of efficiency, compliance, and client satisfaction. The ideal candidate will play a key role in shaping the future of our operations, driving growth, and reinforcing our reputation for delivering superior service to high-net-worth clients. The ideal candidate is a proactive self-starter who thrives in an environment that empowers independent decision-making and ownership of their work. It is imperative this professional follows the procedures outlines for all the Operational tasks. Pay Transparency The salary range for this position is $110,000 - $130,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F (4 Days In/1 Day Out) About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK. The wage for this position is $23.55 per hour, equivalent to an annual salary of $49,000 Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a position. Are you thrilled by the idea of assisting entrepreneurs nationwide in achieving their dreams of launching their own businesses? For more than 23 years, Guidant Financial has been committed to empowering entrepreneurs and enhancing the growth of small businesses.. So far, we have distributed an impressive $5 billion in funding, supporting the launch of over 30,000 businesses and generating nearly 100,000 jobs that enrich the economy. We aim to inspire and empower you just as we do for the entrepreneurs we assist, allowing you to make a meaningful impact on their success and your own career path. At Guidant, we believe in empowering our employees to make a genuine difference for our clients and their own professional paths. Our commitment to ownership is reflected in our daily work through accountability, innovative problem-solving, and diligent follow-through. We are on an exciting journey towards becoming an ESOP company, further solidifying our dedication to shared accountability and long-term prosperity. Our Values Adaptability: Embracing change is your superpower. You are always ready to seize opportunities to adapt and inspire others along the way. Connection: Building meaningful connections is at the core of what you do. Elevating others is your way of growing and empowering yourself. Excellence: You thrive outside of your comfort zone, constantly seeking ways to improve. Your unquenchable curiosity fuels your drive to make things better. Role Summary As a Retirement Plan Specialist at Guidant Financial you will take the first step down the path of learning the full process of what it takes to administer, test and report on 401(k) plans. Through accelerated learning, in-depth training and practical experience, you will quickly grow from document review to administering basic plans. You’ll review documents submitted by our clients, proactively keep clients updated on progress and help clients understand the year-end reporting documents necessary to complete government filings, including the annual 5500 return. What You'll Be Doing: - Work with clients to obtain necessary information to prepare the annual reporting - Review documents submitted by clients for completeness and accuracy - Reconcile plans with only rollovers and plan stock using Excel and administration software - Utilize administration software to complete 401(k) testing and reporting - Make outgoing reminder calls and send emails to clients during the plan year reporting process - Prepare required 401(k) plan government filings, including the IRS Form 5500, using filing software - Educate clients regarding the administration of their 401(k) plan and 401(k) plan documents Extra Tasks - Share knowledge and explain complex topics simply - Training on concepts for a Retirement Plan Administrator I - Performs other duties as required

This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO, OK. The wage for this position is $23.55 per hour, equivalent to an annual salary of $49,000 Please apply to only one location only per role. As a fully remote company, we post to multiple locations. Applying for more than one location could result in receiving multiple communications around a position. Are you thrilled by the idea of assisting entrepreneurs nationwide in achieving their dreams of launching their own businesses? For more than 23 years, Guidant Financial has been committed to empowering entrepreneurs and enhancing the growth of small businesses.. So far, we have distributed an impressive $5 billion in funding, supporting the launch of over 30,000 businesses and generating nearly 100,000 jobs that enrich the economy. We aim to inspire and empower you just as we do for the entrepreneurs we assist, allowing you to make a meaningful impact on their success and your own career path. At Guidant, we believe in empowering our employees to make a genuine difference for our clients and their own professional paths. Our commitment to ownership is reflected in our daily work through accountability, innovative problem-solving, and diligent follow-through. We are on an exciting journey towards becoming an ESOP company, further solidifying our dedication to shared accountability and long-term prosperity. Our Values Adaptability: Embracing change is your superpower. You are always ready to seize opportunities to adapt and inspire others along the way. Connection: Building meaningful connections is at the core of what you do. Elevating others is your way of growing and empowering yourself. Excellence: You thrive outside of your comfort zone, constantly seeking ways to improve. Your unquenchable curiosity fuels your drive to make things better. Role Summary As a Retirement Plan Specialist at Guidant Financial you will take the first step down the path of learning the full process of what it takes to administer, test and report on 401(k) plans. Through accelerated learning, in-depth training and practical experience, you will quickly grow from document review to administering basic plans. You’ll review documents submitted by our clients, proactively keep clients updated on progress and help clients understand the year-end reporting documents necessary to complete government filings, including the annual 5500 return. What You'll Be Doing: - Work with clients to obtain necessary information to prepare the annual reporting - Review documents submitted by clients for completeness and accuracy - Reconcile plans with only rollovers and plan stock using Excel and administration software - Utilize administration software to complete 401(k) testing and reporting - Make outgoing reminder calls and send emails to clients during the plan year reporting process - Prepare required 401(k) plan government filings, including the IRS Form 5500, using filing software - Educate clients regarding the administration of their 401(k) plan and 401(k) plan documents Extra Tasks - Share knowledge and explain complex topics simply - Training on concepts for a Retirement Plan Administrator I - Performs other duties as required