PRINCIPLE CHOICE SOLUTIONS AWP After-Hours Call Center Representative POSITION PURPOSE The Associate will answer incoming calls from Veterans, Families, and caregivers who require after hours assistance from America’s Warrior Partnership ensuring caller satisfaction. ORGANIZATION This position reports to the designated Operations Manager for Principle Choice Solutions ESSENTIAL FUNCTIONS - Overnight / Evening Shifts - including Holidays - Schedule could be as follows: - Sunday, Monday, Wednesday, Thursday 12:30am – 7:00am cst - Friday 4pm - 10:30pm, Saturday, Sunday 2p-10:30p cst - This is a Work From Home Position - Answer incoming after-hours calls with empathy, professionalism, and a veteran-centric mindset. - Conduct thorough intake conversations to identify callers’ needs and determine appropriate next steps. - De-escalate stressful or emotionally charged situations using trauma-informed techniques. - Provide immediate guidance or reassurance while coordinating follow-up actions with daytime case coordinators. - Accurately summarize and document callers’ needs into the intake form to ensure continuity of care and seamless handoff to case coordinators for timely follow-up actions. - Utilize internal and external provided systems. - Maintain access for all required systems, as assigned. - Acts as an effective team member. - Other duties as assigned. KNOWLEDGE & EXPERIENCE - High School Diploma or GED required. - Required completion of The Fire Watch training certification, including any additional required training, modules, or certifications. - Preferred 1-2 years' experience in customer service, with a focus in social services, crisis response, veteran services, or a related field. - General office skills and knowledge of standard office equipment. - Working knowledge of software such as Excel, Word, Outlook and Microsoft Teams. - Data entry and 10 key experience necessary. - Excellent verbal and written communication skills. - Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value. - Must be a U.S. citizen; work sponsorship is not available. General Areas of Accountability Must conduct business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company Performance & Quality Standards Perform all duties in accordance with established performance expectations, quality standards, and service level requirements, including meeting or exceeding all applicable performance standards and Key Performance Indicators (KPIs) as defined by Principle Choice Solutions. Failure to consistently meet these expectations may result in coaching, corrective action, or other employment actions in accordance with company policy. Security and Confidentiality requirements NACi or higher-level security clearance to support government (Dod, VA, ect.) assignments may be required. Due to the after-hours nature of this role, Associates must comply with all Principle Choice Solutions security, confidentiality, and privacy requirements, including HIPAA standards, and ensure their work environment meets all security and privacy standards during assigned shifts, including evenings, nights, weekends, and holidays to protect sensitive information during after-hours operations. MACHINES & EQUIPMENT The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier. PHYSICAL REQUIREMENTS Must be able to lift and carry up to 20 pounds. Must be able to talk, listen, and speak clearly on the telephone. WORKING CONDITIONS The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data. The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to HR@principlechoice.com

Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to grow significantly year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly growing team in Guadalajara, so read on to learn more and apply today! Who We Want As the MX Afterhours Carrier Representative, you will use your enthusiasm and tracking experience to help deliver premier service to our cross-border department. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as customer-facing representatives within the Mexico team. What You’ll Do - Utilize Ring Central, ARRIVEnow, email, Slack, and WhatsApp to update our systems properly and communicate with our drivers. - Inbound/Outbound calls to drivers and dispatchers with professionalism. - Inbound calls are required; depending on the company's needs, you will be responsible for assisting certain carrier groups. - Become knowledgeable in the various visibility tools used by our carrier partners. - Your first resource for tracking will be phone calls (Inbound/Outbound) or WhatsApp groups. You will also have different tracking tools in case you are unable to get a tracking update by phone, such as “cuenta espejo” and other GPS tracking tools. - Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly. - Stay up to date and follow the company-wide SOPs and standards set. - Utilize the tracking board daily for best tracking practices. - Communicate with internal departments to proactively relay information. - Ensure that loads are updated on time, making sure our CS and AH reps are receiving information about their load that will ensure making the set appointment times. - Manage and communicate appointments and/or crossing documents to ensure shipments are being picked up and delivered on time, while also working to set up proper expectations for transit. - Exemplify a level of assertiveness to identify issues and solve them. - Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters. - All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager. - Work Schedule Mon-Fri 14:00-20:00 hrs MX Central Time Qualifications - College degree preferred - Ability to work in a fast-paced environment - Proactiveness - Must be bilingual in Spanish and English The Perks of Working With Us - Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office-wide engagement activities, team events, happy hours, and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Who We Are Memtime is one of the most successful early-stage startups in B2B SaaS, with thousands of customers in over 90 countries. We received our Series A funding and are now scaling the company. Our mission is to become the new standard for tracking time, integrated with every project software worldwide. How We Work We are an international team with a hybrid remote work culture and a headquarters office in Munich, Germany. At Memtime, we deal with time, which means we also respect yours. Instead of endless meetings and compulsory attendance, we believe in well-designed collaboration that gives us a sense of self-efficacy and allows us to see the impact of our daily work through results. Our Product With our software for automatic activity tracking, we are the technology leader in our segment: - Our software automatically records what you are working on (e.g., emails, documents, websites, etc.) so you can easily remember how much time you spent on different customers/projects. - Our software is especially employee-friendly because it stores all data exclusively on the user's device. There are no monitoring or surveillance features, so the user has complete privacy. - We seamlessly integrate with any project software, ERP system, or billing solution. (+100 integrations available) Your Tasks - Providing reactive customer support and proactively offering solutions and strategies for our customers - Learn how our product works inside and out, to answer our customer’s questions - Write helpful emails and knowledge base content - Navigate conversations about upselling - Communicate the value of memtime and its features to potential customers - Provide product Demonstrations/Webinars What we offer - Entry job into SaaS at one of the most successful German startups - Fully remote work in an international environment - No micromanagement Your qualifications We are looking for a reliable person with strong self-drive and ambition. Remote work environments don't work well with people who need to be pushed. You should be organized and a fast learner. And you should be a team player who isn't afraid to communicate within the team but also with customers and partners. Other qualities we are looking for: - You are fluent in English - Fluency in other languages are a huge plus - You’re well-versed in using software and understanding tech. - You are willing to understand and use the product. - You are used to working and solving problems independently by research. - You aren't shy or timid and are a good communicator experienced in team collaboration. Job details - Fully remote - Full-time 40 h/week Why you should apply - Gather experience at a successful company in global B2B SaaS - Learn from seniors and expand your knowledge - Put your ideas into action and be rewarded for good results

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Customer Expert About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. - Autonomous - We encourage and trust your decision-making skills - Progressive work environment- If you have skills to prove we have all ladders for you to grow - Flexible - We believe in results - Innovative - All ideas matter - Inclusive - Everyone is Included and everyone wins About the Job As a Bilingual(French & English) Customer Expert, you will provide assistance to customers (retailers) for the client, demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage the client's interest in the products. As a CE (Customer Expert), you are expected to understand the client's needs, maintain a healthy relationship, and offer optimal services and solutions to ensure a long-term partnership. Your primary support channels will be phone and email for day-to-day interactions. Compensation: $22 per hr + $2 Bilingual premium. Key Responsibilities: - Maintain a comprehensive understanding of the product range and available customization options for retailers (clients). - Engage with clients to ascertain their needs and preferences in accordance with their customer market. - Provide clients with exceptional customer service by addressing any questions or queries they may have. Skills: - Extensive knowledge of the products and services. - Exceptional verbal and written communication skills to engage with clients and comprehend their needs. - Proficiency in comprehending client concerns and providing tailored solutions that meet their specific needs. - Expertise in analyzing and understanding client requirements efficiently and converting these insights into successful sales outcomes. - Strong problem-solving abilities to address client challenges and provide support. Qualifications: - High School Diploma/degree or equivalent preferred. - Strong verbal and written communication skills. - Strong customer service or sales acumen. Benefits & Perks - Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. - Paid 2 weeks of training. - Continuous learning through progressive training that is specific to your tenure and skills. - Positive and supportive environment - Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Schedule: - Onsite role, Hours of operations will be 5 days a week between Monday - Sunday and depending on the client/business requirements. Flexibility around schedule is a must for this role. Location - Work Arrangement: Fully Remote. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.