Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Customer Expert About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. - Autonomous - We encourage and trust your decision-making skills - Progressive work environment- If you have skills to prove we have all ladders for you to grow - Flexible - We believe in results - Innovative - All ideas matter - Inclusive - Everyone is Included and everyone wins About the Job As a Bilingual(French & English) Customer Expert, you will provide assistance to customers (retailers) for the client, demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage the client's interest in the products. As a CE (Customer Expert), you are expected to understand the client's needs, maintain a healthy relationship, and offer optimal services and solutions to ensure a long-term partnership. Your primary support channels will be phone and email for day-to-day interactions. Compensation: $22 per hr + $2 Bilingual premium. Key Responsibilities: - Maintain a comprehensive understanding of the product range and available customization options for retailers (clients). - Engage with clients to ascertain their needs and preferences in accordance with their customer market. - Provide clients with exceptional customer service by addressing any questions or queries they may have. Skills: - Extensive knowledge of the products and services. - Exceptional verbal and written communication skills to engage with clients and comprehend their needs. - Proficiency in comprehending client concerns and providing tailored solutions that meet their specific needs. - Expertise in analyzing and understanding client requirements efficiently and converting these insights into successful sales outcomes. - Strong problem-solving abilities to address client challenges and provide support. Qualifications: - High School Diploma/degree or equivalent preferred. - Strong verbal and written communication skills. - Strong customer service or sales acumen. Benefits & Perks - Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. - Paid 2 weeks of training. - Continuous learning through progressive training that is specific to your tenure and skills. - Positive and supportive environment - Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Schedule: - Onsite role, Hours of operations will be 5 days a week between Monday - Sunday and depending on the client/business requirements. Flexibility around schedule is a must for this role. Location - Work Arrangement: Fully Remote. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES - Driven by service - An inherent passion for travel - Commitment to our customers and to our people - Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY As a Contact Centre Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate KEY RESPONSIBILITIES - Deliver Top-Tier ServiceProvide friendly, efficient, and helpful support, consistently exceeding guest expectations. - UpsellingRecommend additional services and products tailored to guests’ needs to enhance their experience. - Problem SolvingEffectively resolve inquiries and issues while maintaining a high level of guest satisfaction. - CRM ManagementAccurately track guest interactions, preferences, and sales opportunities using our CRM tools. - Build RelationshipsCultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement. - CollaborateWork closely with the team to achieve goals and continuously improve the quality of service. What You Bring - Customer-Focused A genuine passion for delivering exceptional service. - Consultative Selling Skill in upselling while enhancing the overall guest experience. - Problem Solver Ability to quickly and effectively resolve guest issues. - Team Player Strong collaboration skills and commitment to achieving shared goals. Additional Requirements - Availability to work flexible shifts, including evenings and weekends. - Overtime may be required during peak periods. - TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt. What We Offer You - Competitive Compensation - $19.35/hour plus performance-based incentives. - Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork. - Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways. - Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives. If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs. The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES - Driven by service - An inherent passion for travel - Commitment to our customers and to our people - Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY As a Contact Centre Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate KEY RESPONSIBILITIES - Deliver Top-Tier ServiceProvide friendly, efficient, and helpful support, consistently exceeding guest expectations. - UpsellingRecommend additional services and products tailored to guests’ needs to enhance their experience. - Problem SolvingEffectively resolve inquiries and issues while maintaining a high level of guest satisfaction. - CRM ManagementAccurately track guest interactions, preferences, and sales opportunities using our CRM tools. - Build RelationshipsCultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement. - CollaborateWork closely with the team to achieve goals and continuously improve the quality of service. What You Bring - Customer-Focused A genuine passion for delivering exceptional service. - Consultative Selling Skill in upselling while enhancing the overall guest experience. - Problem Solver Ability to quickly and effectively resolve guest issues. - Team Player Strong collaboration skills and commitment to achieving shared goals. Additional Requirements - Availability to work flexible shifts, including evenings and weekends. - Overtime may be required during peak periods. - TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt. What We Offer You - Competitive Compensation - $19.35/hour plus performance-based incentives. - Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork. - Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways. - Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives. If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs. The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Description de l'entreprise Tu recherches un poste 100% télétravail? Tu as envie de te former dans une entreprise où les valeurs humaines et la relation client sont importantes ? Ce poste est fait pour toi ! Nous t’attendons ! A propos de l’entreprise Kinougarde, leader de la garde d’enfants à domicile, recrute pour accompagner son expansion. Notre mission : proposer des solutions aux parents et aux nounous qui recherchent une garde. Description du poste Même en télétravail tu pourras partager un vrai travail d’équipe. Ce poste te permet de te projeter dans ta vie professionnelle mais aussi dans ta vie personnelle ! - Poste 100% télétravail = pas de frais de déplacement !! - CDD à pourvoir de dès maintenant jusqu'au 31 Octobre 2026 - Amplitude de travail : du lundi au vendredi de 10h00-19h00 et 1 samedi sur 2 de 9h00 à 17h00 - Temps de travail au choix : 35h, 37h ou 39h hebdo - Tickets restaurant, prestations du CSE - Fixe SMIC + Primes individuelles motivantes Après une solide formation initiale, ton responsable t’accompagne au quotidien à distance. Dans le cadre de tes missions tu seras amené à convaincre: - des nouveaux clients de nous faire confiance. Vous contacterez les familles qui font une demande de devis sur notre site. Vous prendrez également en charge ceux qui vous contactent par téléphone. - des anciens clients de nous renouveler leur confiance et, les accompagner tout au long de la prestation. Qualifications Tu es titulaire d’un bac +2, tu souhaites t’épanouir dans un poste gratifiant. Une expérience commerciale est un plus dans ton parcours Tu as un accès internet haut débit et les conditions appropriées pour le travail à distance. Tu aimes le challenge et tu possèdes une aisance au téléphone. Tu es autonome, digne de confiance et tu fais preuve d’initiative. Tes qualités d’écoute, ton sourire et ton dynamisme te permettent de créer des échanges interactifs et chaleureux avec tes interlocuteurs. Tu es très à l’aise avec les outils informatiques. Informations complémentaires Rémunération entre 2083€ et 2383€ brut mensuel - Rémunération: EUR 2083 - EUR 2383 - tous les mois