Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Staffing Manager - Senior Analyst. Job Title: Staffing Manager Overview: The Advisors Client Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include Strategy and Transformation, Performance Analytics, Marketing Services, Business Experimentation, and Specialized Programme Delivery Tracks. Advisors Client Services is the consulting arm of Mastercard Data and Services. We combine professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of our clients. While specializing in the payments industry, we also work closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network. The role of the Staffing Capacity Manager is to work very closely with the Staffing Partners, people managers and team members within their markets and hub capacity staffing peers, to ensure the Client Services organization is effectively executing against our strategy and to drive engagement within our teams. With a strong understanding and specialized knowledge of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do. Role - Aggregate staffing needs at a track level or geographical level, understanding specific engagement requirements and coordinating prioritization between projects. - In close cooperation with the Client Service leadership and hub Capacity Staffing team, assign the appropriate capacity to client engagements based on predefined criteria targeting optimization of resource utilization and learning opportunities for team members across specializations and markets. - Work using our internal systems and tools through all phases of the engagement lifecycle. - Aggregate track level or geographical level metrics and insights for management reporting purposes. - Work with their staffing peers to ensure appropriate and well thought through, balanced team structures are proposed thereby ensuring quality outcomes on the projects and success for the clients. - Work collaboratively with other staffing peers globally and with the business within a structured framework and against set timelines to ensure efficient and smooth running of a weekly staffing batch-based process. All about you Essential skills and experience: - Partner at heart - Needs to work in very close partnership with Advisors Client Service team members and the rest of the Global Staffing team. - Business acumen - Good understanding of the business drivers that impact on overall revenue generation. Ability to understand when to be pragmatic and when to be firm. - Strong interest in people well-being and development - focused on making the client services team member experience best in class - Client centric - strong focus on internal client relationships and ensuring service level satisfaction. - Agile - Must be able to work in an agile environment with short sprints, changing briefs and requirements to pivot at short notice. - Project Manager - Able to manage multiple priorities simultaneously - Strong individual contributor- able to self-manage independently, while coordinating with Track and global staffing teammates - Previous experience in a similar role in another professional services company beneficial. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Supports tracking and reconciliation of communication requests from external parties. • Determine appropriate responses based on investigation of dispute to formulate an appropriate response. • Supports tracking and reconciliation of case reviews/disputes. • Conducts research to ensure practices are compliant with the Federal IDR process.

• Supports tracking and reconciliation of case reviews/disputes, ensuring timely and accurate processing and monitoring of the work queues and correspondence. • Assists in developing and refining workflows, templates, and documentation tools that support the review process and reporting functions. • Conducts research to ensure practices are compliant with the Federal IDR process. • Perform research and analysis for any disputes or discrepancies with parties regarding disputes. • Audit and review the IDR process to ensure data accuracy. • Use critical thinking to define problems, identify root causes, and recommend solutions. • Reconciles and updates portals to ensure accurate entry of dispute information. • Stay up-to-date on CMS NSA Guidelines and adapt to changes in the No Surprise Act. • Adhere to all relevant compliance regulations (Health Insurance Portability and Accountability Act, Federal Information Security Management Act, URAC, Centers for Medicare & Medicaid Services, Federal Acquisition Regulation (FAR)). • Complete other duties as assigned.

Role Description Optum CA is seeking a Business Process Analyst to join our team in Los Angeles, CA. This individual will be responsible for driving all membership pull through activities associated with new affiliate growth contracts, including coordination with health plans, physician offices, and internal teams. The Manager will join a growing team of high impact, high motivation individuals, and is expected to manage multiple work streams while proactively and effectively communicating across internal and external stakeholders. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. - Leader in all membership activities from PCP departures, retirements, and updates - Ability in driving to completion and solving complex transitions and providing collaborative solutions to non-standard requests for membership movement - Collaborate extensively with cross-functional internal and external stakeholders to ensure proper membership movement - Training curriculum and onboarding documentation; development of teammates to understand all membership activities and strategies to include growth and membership outreach within the organization - Present regional and market level performance reports to senior leadership on project updates, project cycle, and performance results - Develop strong relationships with both internal and external stakeholders to ensure membership is retained - Create and develop workflows and best practices for Optum CA market for standardized workflows for PCP departures Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of healthcare experience, knowledge of Southern California managed care environment - Sales, communication, and project management skills - Knowledge of managed care industry and regulatory environment - Energy and ability to thrive in a very fast-paced environment with multiple stakeholders Requirements - Ability to work full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications - 2+ years of experience working with Health Plans & FMO’s agencies - 2+ years of experience working with Availity, Microsoft Excel, Microsoft PowerPoint, and Microsoft Word - 1+ years of experience transitioning membership Telecommuting Requirements - Reside within the state of CA - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with each and every internal and external customer - Uses, protects, and discloses DMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Self-starter with ability to think and work independently and problem solve - Strong communicator and relationship builder - Proficient in Microsoft Excel, PowerPoint, and Word - Ability to use Calendar Management Program Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - The hourly pay for this role will range from $28.94 - $51.63 per hour based on full-time employment