Role Description We are seeking a dedicated and enthusiastic Remote Call Center Representative to join our growing team. In this role, you will play a crucial part in ensuring customer satisfaction by providing high-quality support to our clients from the comfort of your own home. - Handle inbound and outbound calls in a professional manner - Assist customers with product inquiries, order status, and account updates - Resolve customer complaints and issues through effective problem-solving techniques - Maintain accurate and detailed records of customer interactions - Follow company policies and procedures to ensure customer satisfaction - Collaborate with team members and management to improve overall service - Meet or exceed performance metrics such as call handling time and customer satisfaction scores Qualifications - High school diploma or equivalent - Excellent verbal and written communication skills - Strong problem-solving abilities with a customer-focused mindset - Ability to work independently and manage time effectively in a remote environment - Proficiency in using computer systems and various software applications - Flexibility to work varied shifts Company Description

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. Summary Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours. Your role in our mission - Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services. - Research and resolve inquiries efficiently while following established procedures and compliance guidelines. - Document customer interactions clearly and accurately in multiple systems during live calls. - Meet performance expectations including quality standards, service levels, and productivity goals. - Contribute to a collaborative team environment focused on delivering reliable and responsive support. What we're looking for - At least two (2) years of customer service experience, ideally in a call center or high-volume environment. - Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center). - Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously. - Clear and professional communication skills with the ability to manage challenging conversations calmly. - Self-motivated and dependable, with the ability to work independently in a remote setting. What you should expect in this role - Part-time remote position with scheduled hours primarily between 9:00 AM – 3:30 PM CST, Monday through Friday, aligned with business needs. - Paid 6-week training program at approximately 30 hours per week, designed to prepare you for success. - Ongoing scheduling based on business needs and call volume, with potential for additional hours when available. - Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace. - Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options. #LI-REMOTE #LI-JT1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities: Responds to member/customer requests for emergency road service in a call center environment. Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers. Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents all relevant details. Notifies member of estimated time of arrival and name of contractor. May communicate with contractor if service not provided within specified time period and update member on status as necessary. Recognize, promote and process membership sales opportunities. Verifies completed status of call and closes out on system. You can make a difference by helping our members during stressful situations. Come to the rescue by: - Providing superior customer service during every member interaction. - Responding to a high volume of emergency road service requests in a call center environment. - Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. - Analyzing member accounts to determine additional products and services that benefit the member. - Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. To prepare you for this exciting opportunity, we offer: - Full-time paid Training beginning Wednesday, May 13, 2026. - Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00am - 5:30pm CST - Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) - Voluntary overtime opportunities As a reward for your passion and commitment, we offer: - Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. - Performance based incentives - $250 Perfect Attendance bonus after 90-days of incident free attendance - Bi-Lingual Subsidy for bilingual skills (Must be fluent in Spanish and English) - Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match - Medical - Dental - Vision - PTO - Paid Holidays - Tuition Reimbursement - Corporate Incentive Program - Complimentary AAA membership - Employee Referral Bonus - Employee recognition program This position will require that you have the following equipment for training and job performance: - High Speed Internet access with minimum speeds of 100mb - Ability to connect to a router/modem with Ethernet cable - Personal cell phone or home phone - Ability to download company apps on cell phone or tablet - Earphones/buds or headset, preferred but not required Supervisory Responsibilities: none Required Qualifications Education: - High school diploma or equivalent - Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products Experience: - 6 months of Customer Service Experience - Providing customers service in a professional manner and de-escalating situations - Accurately inputting information into various fields using a PC keyboard - Navigating through a PC and/or automated processing system - Reading and comprehending various Customer Care service tools (manuals, work models, etc.) - Performing mathematical calculations including adding, subtracting, percentages, etc. Knowledge and Skills: - Telephone etiquette - Basic Computer skills - Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications - North American geographical relationships - Road condition reporting terminology - Strong communication skills demonstrated through the effective use of the Customer Interaction Model - Strong interpersonal skills - Strong written communications skills needed to respond in a professional manner to member/customer inquiries - Effective listening skills - Accurately enter information on a personal computer - Identify and resolve customer service issues/requests or transfer to appropriate customer advocate - Represent the Customer Care Department in a professional and positive manner - Maintain accurate records - Understand, read and reconcile payment history - Read maps and use travel related tools (i.e., directional cues) Preferred Qualifications - College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses. Experience in: - Call center environment - minimum 6 months - Remote work - Customer service environment - Promoting ACG products and services - Identifying and responding to customer needs through cross-selling and up-selling products Work Environment - Irregular hours to include various shifts, weekends and/or holidays. - This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Care Concierge – Member Support Specialist delivers call center-based telephonic support to members (consumers) of Zelis Member Engagement & Transparency and SmartShopper health plan and employer group clients who are actively shopping for cost-effective medical procedures. This role is part of a broader Care Concierge team dedicated to providing an exceptional customer experience, recognizing that each interaction represents an individual seeking guidance, education, and ongoing support to make informed and confident healthcare decisions. The ideal candidate will effectively communicate, educate, document, and report on all member interactions with minimal supervision. This position operates within a distributed team across multiple states where Zelis conducts business. The Care Concierge position is 100% remote and will work an 11:30 am – 8 pm shift. In order to be considered, you must reside 50 miles from a Zelis office location. Zelis offices are located in: - Boston, MA - Morristown, NJ - Atlanta, GA - St Petersburg, FL - St Louis, MO - Salt Lake City, UT What You’ll Do: - Responds to inbound calls from health plans, employer groups, employees, and family members within 30 seconds, delivering exceptional, professional support in a timely, courteous, and energetic manner to members planning an elective surgical or medical procedures. - Accurately documents and communicates consumer interactions, including handling inbound calls, emails, and chats, as well as conducting outbound follow-up calls and responding promptly to emails and voicemails. - Promotes SmartShopper products and services, encouraging consumer engagement with Zelis offerings and supporting adoption of new program initiatives. - Researches, analyzes, and escalates member incentive inquiries to the appropriate internal team, clearly communicating resolution steps and updates to consumers. - Leverages internal databases to generate reports on claim history, procedure code matching, accounts on hold, incentive check fulfillment status, claim load schedules, shopping confirmation codes, exception payments, and consumer search history. - Communicates with consumers’ health insurance carriers to obtain, validate, and confirm accurate claim status and program eligibility information. - Contacts members’ sites of service, as needed, to verify the status of insurance claims. - Monitors, documents, and maintains accurate records for all related inquiry cases, ensuring proper case assignment and timely resolution by the appropriate individual or team. - Supports digital and direct mail engagement campaigns by interacting with consumers to confirm registration and encourage active participation in SmartShopper program offerings. - Partners regularly with the SmartShopper Staff Development and Quality Management (QM) Specialist to fulfill ongoing education and training requirements, including completing refresher courses and knowledge checks within designated timeframes. - Collaborates with the SmartShopper Staff Development and QM Specialist to meet or exceed QM scorecard targets and maintain high consumer satisfaction ratings in alignment with Zelis and Customer Care standards. - Works closely with the Finance team to verify reward check status and ensure proper documentation and voiding when reissuing incentive payments is necessary. - Applies analytical and problem-solving skills to identify, document, and escalate trends related to member inquiries, complaints, unpaid incentives, and other departmental performance improvement opportunities to leadership. - Communicates with members’ sites of service to research and document billing discrepancies as they arise. - Collaborates with the Data team to support the processing and distribution of reward incentive checks. What You’ll Bring to Zelis - Minimum of 1+ year of customer service experience required, including the ability to quickly build rapport and establish credibility with customers. - Healthcare experience required. - Experience supporting and navigating online consumer shopping tools is highly preferred. - Proficiency with CX1 and customer relationship management (CRM) systems, such as Salesforce, is strongly desired. - Familiar with using healthcare claims look-up and management systems is highly desired. - Associates degree preferred. - Familiar with using Microsoft Office applications e.g. Excel, Word, PowerPoint, Outlook, and Google Docs. - Excellent telephone-based customer service, including strong verbal communication and active listening skills required. - Strong healthcare literacy, with the ability to understand and interpret complex medical and surgical procedure information. - Analytical and independent problem-solving abilities, with strong multitasking skills and the capacity to prioritize and manage time effectively. - Customer-focused mindset with the ability to effectively engage individuals of diverse personalities, backgrounds, ethnicities, and age groups. - Knowledge of medical insurance claims processes and medical coding (e.g., CPT, DRGs) helpful. - Bilingual English/Spanish communication skills are highly preferred Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $18.75 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.