• Lead the development, optimization, and maintenance of all consumer-facing brand websites, corporate websites, and franchise development websites. • Ensure an intuitive, fast, conversion-focused user experience — because website performance directly powers our franchise lead generation engine. • Oversee code quality, architecture decisions, accessibility scans/practices/maintenance, and deployment workflows. • Partner with Digital Marketing, Brand, and Analytics teams to improve funnels, landing pages, and conversion paths. • Own the integration between websites, HubSpot, and digital advertising platforms — ensuring accurate tracking, routing, attribution, and reporting. • Manage all HubSpot-related forms, APIs, data models, workflows, and automated lead flows. • Ensure our HubSpot instance remains healthy, scalable, well-governed, and aligned with each brand’s goals. • Partner with Digital Marketing and Analytics teams to enhance HubSpot’s data integration with Tableau. • Oversee the setup, configuration, and governance of Google Tag Manager (GTM) containers across all brands, ensuring accurate and consistent tracking. • Implement and maintain server-side tagging environments to improve data accuracy, privacy compliance, and page performance. • Serve as the primary owner of all third-party integrations across the Buzz digital ecosystem, including: • Evaluate, implement, and optimize third-party tools to support lead generation, operational efficiency, and brand experience. • Maintain technical documentation, security reviews, and data-handling standards for all integrations. • Serve as security lead for web platforms, with responsibility for SSL/TLS, access controls, monitoring, and patching. • Oversee hosting infrastructure, DNS, uptime monitoring, backups, and disaster recovery planning along with our host providers. • Build and maintain RACI frameworks for systems, integrations, and operational responsibilities. • Oversee technical web and integration projects, holding third-party vendors accountable with clear scopes, expectations, and communication.

• Act as a corporate resource for hotel openings & conversions, focusing on training and supporting hotels in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies. • Deliver on-site training for hotels that require operational improvements, as directed by the Regional VPs of Operations, VP of Openings & Conversions, and the Director of Openings & Conversions. • Host and manage pre-opening, Conversion, and de-flag calls for all assigned hotels. • Liaise with property RVPs, document call details, and distribute notes for follow-up. Upload all relevant documentation to Pacer. • Host virtual HyBar training for assigned openings, collaborating with design services, project services, engineering, and operations to ensure the hotel opening is on track and identify adjustments as necessary. • Schedule and conduct conference calls with hotels and vendors to review Food and Beverage Brand Approved Products, training schedules, and operational progress during the pre-opening phase. • Develop training schedules tailored to each hotel opening and arrange discussion calls with hotels to confirm their readiness. • Guide hotels in implementing Brand Programs, F&B updates, and in managing relationships with approved vendors and brand-approved products. • Monitor the critical path toolkit for the hotel opening, communicate with hotels to ensure milestones are being met, and adjust plans when necessary. • Collaborate closely with the hotel’s executive team, management companies, owners, Project Services, IT, Vendors, and on-site Project Management during the hotel opening week to ensure everything is running smoothly. • Update and edit content on HyattConnect and Pacer, ensuring all departmental resources are current and easily accessible to relevant teams. • Work closely with Operations leads to update F&B guides, recipes, setups, equipment, and food training materials. • Demonstrate a strong commitment to Hyatt's core values throughout the role, ensuring that the company’s standards and culture are reflected in the work done. • Strong organizational and communication skills for managing multiple tasks, calls, and timelines. Leadership and mentoring abilities to support hotel teams and improve operational performance.

• The Field Reimbursement Manager is responsible for contributing to the development and execution of strategic reimbursement initiatives that lead to improved patient and market access of Shockwave Medical products. • Work with internal and external customers at the field level on strategic coding, coverage, and reimbursement issues. • Ensure that customers understand coverage, coding, and payment pathways; resolving access barriers. • Help facilities integrate appropriate reimbursement processes to support sustainable adoption across Shockwave’s portfolio of products. • Provide input and assist in the development of reimbursement materials and tools for customers and the field sales team. • Identify the educational needs of priority accounts and provide relevant training and education on coding, billing, and reimbursement. • Develop and implement reimbursement strategies and tactics aligned with Sales leadership that minimize or remove coding, coverage and payment barriers for Shockwave products and therapies. • Educate Hospital administrators, billing managers, and healthcare providers by delivering targeted training using approved tools on coding, billing, and reimbursement. • Incorporate health economic value messaging into field reimbursement discussions by leveraging regional market data, hospital-specific cost structures, and local payer coverage trends. • Support customers in navigating Medicare, Medicaid, and commercial payer coverage policies and prior authorization requirements. • Conduct webinars for new and existing customers and track attendance. • Collaborate with Market Access, Health Economics, Medical Affairs, and Compliance teams.

• Drive Top Line Sales and Operational excellence of stores within the district through: • Excellent Communication, Team Learning & Development Training, Sales and Customer Service Recruitment and Networking. • P&L Management. • Client Program Development. • Inventory Management. • Loss Prevention Report Analysis, District Recaps, and Market Analysis. • Overall Business Productivity. • Ensure overall profitability targets are met or exceeded. • Supports and executes directives from Visual Merchandising, Operations and Marketing to ensure that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.