• providing Human Resources administrative and staff support • processing HR transactions including direct client interface • interacting with employees and managers on a variety of HR issues • onboarding new employees and processing terminations

• Provide expert support for SAP HCM UK and Ireland Payroll, resolving tickets and ensuring smooth payroll operations • Manage day-to-day support across SAP HCM modules including Payroll, PA, OM, TM. • Investigate and resolve incidents and service requests within SLA timelines • Deliver clear documentation, root-cause analysis and practical solutions • Support minor enhancements and change requests with precision • Monitor system performance and escalate complex issues when needed • Collaborate with internal teams and clients to ensure seamless AMS delivery • Ensure compliance with legal and internal standards in all support activities • Share knowledge and mentor junior consultants to strengthen team capability • Contribute to service improvement initiatives and incident reviews

• Supports the overall payroll function by producing audit reports • Preparing payroll for submission; entering in garnishment orders • Analyzes and prepares payroll data for transmission • Uses automated system to produce accurate and timely payroll data and audit reports • Assist in maintaining/uploading corporate associate records in UKG by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time • Updates job knowledge by participating in educational opportunities; reading professional publications • Protect the privacy and security of coworkers • Maintain confidentiality of proprietary materials and information • Contacts corporate managers for any missed punches, missed approvals, or any time and attendance issues concerning the payroll process • Assists with initiating company transfers in payroll and communicates to all involved parties the status throughout the entire process • Researches and resolves hotel/system problems in conjunction with payroll provider • Responsible for answering corporate associate questions and troubleshooting issues • Responsible for the reconciliation and accuracy of payroll data and reports for each payroll pay period • Solves problems concerning payroll, answers inquiries, and enforces payroll policies • Facilitate training and support hotels in their understanding of payroll procedures • Execute a variety of reports or queries utilizing appropriate reporting tools • Help maintain data integrity in payroll system by running queries and analyzing data • Ensure appearance is professional and in compliance with company policies and procedures

• Lead the bi-weekly payroll processing submissions to Innovu’s payroll processor, Paylocity, in a consistently correct manner. • Maintain employee records, including new hire setups, terminations, salary adjustments, and tax elections. • Review and verify timesheets; resolve discrepancies with managers as needed. • Act as the primary point of contact for employee questions regarding paystubs, taxes, or timesheets. • Maintain strict confidentiality of sensitive payroll and employee information. • Review payroll tax filings prepared by our payroll processor, ensuring their correctness, and make state tax registrations for income tax withholdings and State Unemployment. • Complete other payroll related submissions and transmissions such as 401k contributions, HSA submissions, etc. • Ensure all payroll activities comply with local, state, and federal regulations. • Update Innovu’s archives to ensure that all payroll, payroll tax and benefit records are properly archived. • Manage the administration of benefit programs including, but not limited to, utilizing benefit carrier websites, reconciling payroll and benefit vendor invoices for accuracy. • Partner with HR to resolve discrepancies. • Administer the Concur expense platform, including reviewing and processing employee expense reports, ensuring compliance with Innovu's expense reimbursement policy, and coordinating timely reimbursement through payroll. • Based on hiring forecasts, forecast the future payroll cash requirements accurately in support of Innovu’s cash forecasting. • Support the monthly accounting close and reporting cycle by updating the vacation accrual, payroll liabilities, and performing other financial reporting duties. • Lead year-end payroll activities (e.g., W-2 preparation)