• Own and shape the global technology vision for Sales for Future • Translate mission, strategy and impact goals into a scalable technical architecture • Design and lead development of digital platforms and MVPs, data and intelligence layers, automation, AI, and system integrations • Make strategic build-vs-buy decisions and keep the technology stack lean, modular, and future-proof • Build and lead a distributed engineering organization (in-house developers, partner teams, external studios) • Collaborate closely with the Founder, Strategy, Sales, and Impact teams • Ensure security, reliability, scalability, and long-term maintainability • Act as a co-creator—not a service provider—since technology is core to the vision

Role Description Chief Automation & Information Officer (CAIO) to lead our transition from a traditional BPO to an AI-augmented "Automation Engine." - Move toward an "Augmentation" model—using GenAI, RPA, and IDP to automate repetitive tasks while our talent handles high-value decisions. - Infrastructure: Global oversight of IT and security (SOC2, GDPR, HIPAA) across PH, Belize, and beyond. - Strategic Growth: Productizing our BPO services and acting as the technical face for high-level client solutioning. Qualifications - 10+ years of executive tech leadership with deep BPO domain expertise. - Hands-on mastery of enterprise automation (UiPath, LLMs, GenAI) with a minimum of 5 years experience. - A builder with an "Extreme Ownership" mindset who thrives in high-growth, remote environments. - Experience in a BPO start-up environment. Requirements - NO equipment provided.

• Develop a technology vision aligned with Coral Gardeners' mission and strategic objectives; Identify and deploy innovative technologies to improve coral restoration techniques, environmental data collection, and public awareness; Continuously monitor technological advancements (e.g., artificial intelligence, IoT, 3D modeling) to integrate relevant developments; Oversee the development and maintenance of the organization's IT systems, software, and tools; Develop digital platforms for collecting and analyzing environmental data on coral reefs; Ensure the security of information systems and the protection of data; Manage technical projects from design to implementation, ensuring deadlines and budgets are met; Design eco-friendly and low environmental impact technological solutions; Integrate tools to measure and maximize the impact of coral restoration efforts; Collaborate with scientific, marketing, and communications teams to integrate technology into their activities (e.g., data visualization, interactive applications, educational tools); Foster a culture of innovation and continuous improvement within the organization; Regularly communicate with the CEO and other departments about the progress of technological projects; Develop technological partnerships with universities, businesses, or specialized startups; Lead and train the technical team, ensuring their skill development.

Position Overview The Senior Vice President of Technology & Development will provide executive leadership for Resolv Healthcare’s technology organization, overseeing engineering, development operations, IT infrastructure, and client technical support functions. This role is responsible for leading a team of more than 30 technical professionals supporting internal systems, development initiatives, and client technology integrations across multiple healthcare revenue cycle platforms. The SVP will ensure operational excellence across all technology functions while enabling innovation initiatives such as Resolv Core, the company’s next-generation AI-enabled platform designed to transform revenue cycle operations. This leader will work closely with the VP of R&D, who leads core development and AI initiatives, ensuring alignment between strategic innovation and day-to-day technology operations. The ideal candidate is a strong executive operator who can lead a mature technology organization, manage complex technical environments, and build alignment across engineering, operations, and executive leadership. Key Responsibilities Executive Technology Leadership - Provide executive leadership for the company’s technology organization including development, IT support, and client technology services. - Oversee a team of 30+ technical professionals supporting internal platforms and client integrations. - Establish clear priorities and accountability across development, IT operations, and support teams. - Ensure technology initiatives align with the company’s strategic objectives including growth, operational efficiency, and profitability. Development & Platform Oversight - Provide oversight and strategic direction for software development initiatives across the organization. - Partner closely with the VP of R&D to support development of Resolv Core, including AI-driven automation and data platform capabilities. - Ensure development teams follow best practices including scalable architecture, quality assurance, and modern development processes. IT Operations & Client Technology Support - Oversee technology operations supporting internal teams and external clients. - Ensure reliable operation of systems supporting multiple Practice Management (PM) platforms used by clients. - Maintain high service levels for technical support, issue resolution, and system reliability. - Lead prioritization and resolution of technical issues impacting client operations. Technology Project Management - Oversee execution of major technology projects across the organization. - Ensure cross-functional coordination between development, operations, and client service teams. - Drive consistent project governance, resource allocation, and delivery timelines. Team Leadership & Organizational Development - Lead and mentor a distributed technology team across multiple functional areas. - Support leadership development within the technology organization, including partnership with the VP of R&D and other senior leaders. - Foster a collaborative culture that values accountability, continuous improvement, and innovation. Strategic Technology Initiatives - Support expansion of Resolv Core, the company’s centralized data and automation platform. - Identify opportunities to leverage automation, AI, and improved system integration to increase operational efficiency. - Assist in evaluating and integrating technology platforms from acquisitions or new service offerings. Required Experience - 12–15+ years of experience in technology leadership roles. - Experience leading large technical teams (20+ staff) including development and IT support functions. - Proven ability to manage complex technical environments with multiple integrated systems. - Strong experience leading technology operations within a services organization. - Demonstrated success managing large projects and cross-functional technology initiatives. - Experience working with distributed teams. Preferred Experience - Experience in healthcare technology or revenue cycle management (RCM). - Experience overseeing technology supporting Practice Management (PM) systems or healthcare software integrations. - Experience supporting AI, automation, or data platform initiatives. - Experience in acquisition-driven or multi-platform technology environments. Leadership Competencies - Executive leadership and organizational alignment - Operational discipline and accountability - Strong collaboration with technical and non-technical stakeholders - Ability to lead both innovation and operational stability - Strong communication and decision-making skills Financial & Operational Accountability - Develop and manage the annual technology budget, including labor, infrastructure, and development costs. - Partner with executive leadership to ensure technology investments support EBITA growth and operational efficiency. - Participate in forecasting and planning cycles, ensuring technology resources align with revenue and operational projections. - Identify opportunities to reduce operational costs through automation, platform consolidation, and AI-driven efficiencies. - Ensure technology initiatives deliver measurable ROI and operational improvement. Success Metrics Success in this role will be measured by: - Operational stability of technology platforms and client systems - Successful delivery of technology projects and initiatives - Effective leadership and development of the technology team - Alignment between technology operations and business strategy - Support and enablement of Resolv Core development initiatives Culture Fit This role requires a leader who can work collaboratively with an established team, particularly with the VP of R&D who leads core platform innovation. The ideal candidate will bring strong executive leadership while respecting and strengthening the expertise already present within the organization. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range- $165,00-$175,000 USD +Bonus