The candidate must be able to work Eastern or Pacific Time business hours, with some flexibility on shift patterns. We are making travel effortless. Join us. Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Something to consider when reading this job advert We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit. Travel Operations at Duffel The Travel Ops team is there to handle all types of queries related to bookings- whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's side. We work with our customers to make sure that the travellers get great customer service. This role is more than a typical customer support job. You may have experience of one or more of the following roles: Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, Travel Counsellor. What we're looking for in you - Must be able to work Pacific Time business hours, with some flexibility on shift patterns. - At least 3 years worth of experience using a GDS (Travelport/Galileo or Sabre preferred) - Strong knowledge of air fares, ticketing, re-issues and refunds - Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred - Ability to think outside-the-box and willingness to go the extra mile - Customer obsessed, you're passionate about delivering exceptional customer service - Experience using Zendesk for customer support queries is preferred (Voice, Chat & Email channels) - Previous experience with BSP Link or ARC knowledge is preferable What you'll be doing - You’ll be the first point of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries - Bringing back client feedback and insights to help our team build better products and improve our customer journey - Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members - Building relationships with travellers & travel sellers using the Duffel platform - Acting as an escalation point when needed for the Outsource Team - May be required to work some weekends What you can expect from us We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief. Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.

Role Description Successful candidates will have significant experience as school leaders with deep instructional expertise and a strong command of pedagogy and effective teaching practices. They will demonstrate strong presentation, facilitation, and instructional coaching skills, along with the ability to design and lead high-quality professional learning for educators and leadership teams. - Experience across or within multiple grade spans (elementary, middle, high school, and postsecondary). - Working with diverse student populations—including general education, special education, and multilingual/English learner students. - Motivate, guide, and supervise teams to develop and deliver high-quality professional learning that meets client expectations. - Building and maintaining strong relationships with clients and navigating complex organizational dynamics. Successful applicants will also have expertise in one or more of the following areas: - Content Expertise (e.g Literacy, Mathematics, Social Studies, Science) - Professional Learning Communities - School leadership - Evidence-Based Instruction - Instructional Coaching - Culturally Responsive and Sustaining Practices - Curriculum Development - English Learners / Dual Language - Special Education While this position is a full-time position, we will consider a part-time position for qualified individuals. Note, this is a travel-based job requiring 50-75% FTE travel. Responsibilities - Lead and support small- to midsize projects. - Independently manage budgets and finance expectations. - Lead and support design, planning, delivery and quality assurance on projects with high visibility. - Work independently and in regular consultation with supervisor and other project leaders. - Use content area expertise to develop solutions and advise clients. - Have regular and independent interactions with clients. - Lead the development of resources for established service offerings. - Present at major conferences and/or meetings. - Serve as a people manager as needed. - Contribute to proposal development. - Collect and analyze district and school data to identify strengths and needs in order to plan services. - Design, coordinate, and facilitate professional learning to support improvement of teaching and learning. - Coach teachers, provide feedback, and assist them as they design and implement evidence-based teaching practices. - Provide leadership coaching to school and district leaders to support strategic planning, instructional leadership, and the implementation of continuous improvement practices. - Maintain ongoing communication among and between program staff, clients, and partner organizations. - Produce a variety of written documents and publications such as reports, articles, brochures, and professional learning materials as needed. - Contribute to growing new work by developing client relationships and partnerships. Qualifications - Minimum of Master’s Degree in Education, Ph.D desirable. - Prior experience in a school leadership role is desirable. - Experience presenting to groups of educators. - Experience facilitating collaborative work such as professional learning communities, communities of practice, critical friends groups, etc. - Experience providing instructional coaching to classroom educators. - Familiarity with effective and standards-based curriculum, instructional, and assessment practices. - Ability to demonstrate effective teaching in classrooms. - Ability to perform data analysis and interpretation. - Willingness and ability to travel for extended and overnight work engagements. - Ability to produce clear, concise, and professional written materials. - Ability to handle multiple priorities under time-restricted conditions. - Commitment to quality products and customer service. - Ability to work collaboratively and independently to realize program goals. - Comfort with Excel, Word, PowerPoint, Google applications, and other professional learning technology. - Proficiency in Spanish is highly desirable. Benefits - 15% contribution toward retirement effective day 1 of employment and immediately 100% vested. - Pre-tax Flexible Spending Accounts and Health Savings Account option. - All health/welfare benefits are effective the first of the month following the hire date. - PTO: 19 days (increases to 21 days beginning the third year of employment), 12 paid holidays. - Life Insurance: value of 3x gross salary, max of 500k. - Opportunities for annual merit-based performance increases + annual incentives. - Professional development opportunities & mentorship program.

Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. Why Apply? 1. Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. 2. Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. 3. Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. 4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. 5. Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications: • Genuine desire to help others and make a positive impact on their lives. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Integrity and ethical conduct in all professional dealings. If you’re ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! Take the first step towards a rewarding journey of making a difference in the lives of families and children through financial services. Don’t miss out on this opportunity to join a team that’s committed to making a meaningful impact. Apply today and become part of a mission to protect and support families and children in need! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

• Research prior translation projects, instrument records, and licensing documentation to support COA instrument profiles and summary reports • Conduct searches for licensing and permissions information using internal repositories, document archives, web-based research, and direct outreach as needed • Collect, organize, and maintain accurate instrument‑related data to ensure conformance with client and regulatory requirements • Support the preparation of licensing quotation components for inclusion in LV project quotes • Process standard licensing and permission requests and track approvals and documentation • Communicate with clients to obtain project specifications and requirements to prepare accurate and timely LV quotes • Research prior LV projects to identify duplication opportunities or archive discounts • Prepare and process LV project quotes and job orders of basic to intermediate complexity, including word counts, formatting considerations, and timeline estimates • Coordinate project setup across internal systems, spreadsheets, logs, and databases in accordance with standard procedures • Provide consultation to clients regarding project changes, priorities, and timelines • Adhere to company Quality Management System (QMS) requirements, including ISO 9001 and ISO 17100 standards • Coordinate with Finance to support accurate invoicing and payment processing • Maintain accurate project documentation, reports, and status updates for internal and client reference • Contribute to process improvement initiatives and special projects as assigned