Role Description As an Education Success Partner (ESP), you will be the trusted strategic advisor to a portfolio of K–12 schools implementing the Leader in Me framework. Your job is to ensure schools get lasting impact from our partnership by helping them stay on track, deepen implementation, and realize their vision for students and staff. - Manage a Portfolio of School Partners - Drive Outcomes, Retention, and Revenue Expansion - Serve as the primary point of contact for each school—leading strategic check-ins, planning sessions, and renewal conversations. - Build and maintain success plans that reflect school goals, usage of FranklinCovey services, and key implementation milestones. - Monitor client health indicators and proactively identify roadblocks or risks, and work with your internal team to address them quickly. - Forecast renewal likelihood and help prepare accounts for long-term success. - Connect client progress to measurable impact—both culturally and academically. - Collaborate Cross-Functionally - Partner with FranklinCovey Coaches to align delivery and consulting with school priorities. - Work with Account Executives to develop growth strategies, craft proposals, and coordinate renewal timing. - Work with funding team internally to identify funding opportunities and positioning with existing schools. - Communicate clearly across teams to ensure everyone is aligned and driving toward shared goals. - Partner with product teams to provide feedback and ensure client voice is elevated. - Fuel a Culture of Leadership and Learning - Represent FranklinCovey values and live the principles of The 7 Habits of Highly Effective People. - Attend internal team meetings, regional events, and symposiums that elevate your growth and client experience. - Contribute ideas, energy, and enthusiasm to a team that values excellence, trust, and collaboration. Qualifications - 3+ years of experience in education (teaching, coaching, school leadership, or equivalent) or 3+ years in client-facing roles that involve account management, customer success, implementation, or consulting. Requirements - Comfort working with data, managing projects, and using CRM platforms (Salesforce experience preferred). - Excellent written and verbal communication skills. - Familiarity with district-level initiatives and education funding. - Ability to forecast renewals and report on account health. Benefits - Medical, dental, and vision insurance. - HSA. - Employee stock purchasing program. - 401(k). - Paid time off. - Holiday pay. - More details available at franklincoveybenefits.com .

Are you a fast learner who is fascinated by Client interactions? Are you looking for a new opportunity to work in a goal-oriented team? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Alight is Looking for a Licensed DC Customer Solutions Specialist (FINRA Series 6 or 7 is required) This role requires that qualified candidates must reside in the United States or Puerto Rico. Only applicants from these locations will be considered. As part of an industry-leading team, you will help drive results for Alight Clients by delivering innovative and effective solutions as part of our Wealth Customer Care group within Alight. About the Role This role involves handling inbound calls and providing financial education on complex retirement-related questions, investment, and payment options for plan participants. It focuses on both qualified and non-qualified retirement plan benefits. Ideal candidates should have a financial background, enjoy educating and supporting others, and possess strong listening, communication, and problem-solving skills. Knowledge of Defined Contribution and/or Defined Benefit plans is essential. Responsibilities - Handling inbound calls and providing financial education. - Answering complex questions, investment and payment options available to plan participants. - Offering guidance on appropriate tools and services. - Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules. - Working independently to troubleshoot and research issues, and develop solutions. - Processing transactional support to plan participants. - Focusing guidance on qualified and non-qualified retirement plan benefits. Requirements - Possess FINRA Series 6 or 7. Series 63/65/66 a plus. - Demonstrate Defined Contribution or Qualified Plan experience. Experience in customer Service, and/or financial services. - Possess analytical skills for problem solving and ability to troubleshoot basic technical problems. - Be detail oriented with a high degree of accuracy and personal accountability. - Able to work in high pressure environment with seasonality high volume. - Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information - Demonstrate sustained confidence and resilience during difficult interactions - Possess ability to ask relevant probing questions to better assess customer needs. Also, use data to persuade and influence customers to objectively guide them. - Demonstrate active listening to customers to understand both articulated and unarticulated needs. US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 51,000.00 USDMaximum : 65,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Scaled Customer Success Manager at Rain Instant Pay (View all jobs) Remote (US) Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth. As a Scaled, Customer Success Manager (CSM) you will work with our customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate. What you’ll do - Manage a high-volume portfolio of employer clients using a digital-first engagement model that balances efficiency with meaningful customer outcomes - Establish trusted relationships with key customer contacts while leveraging scalable programs (campaigns, webinars, office hours, in-app engagement) to drive adoption and satisfaction - Develop success plans and lifecycle touchpoints tailored for scale, identifying critical success factors and proactively surfacing insights across multiple accounts - Collaborate with Implementation, Sales, Product, and Support to ensure a seamless customer experience while driving consistency across a broad book of business - Partner with CS Ops and Analytics to leverage data for monitoring customer health, flagging risks, and prioritizing scalable interventions - Contribute to the creation of customer-facing resources (knowledge base, videos, campaigns) that enable self-service and reduce repetitive support needs - Capture and amplify client success stories to be used across scaled channels and for broader employer advocacy - Act as the customer’s voice within Rain, providing feedback that influences product development and scaled CS strategy Who you are - 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers. - Strong project management skills and ability to prioritize internal and external requests. - Demonstrated track record of successfully building relationships and problem solving skills - Proven ability to measure, understand, and communicate business needs and impact to your customers. - Ability to be flexible and adjust to changing priorities or projects as the company scales - Experience using an enterprise CRM (HubSpot, Salesforce, etc.). Nice to have - Fintech, HR tech, or payments experience is a plus—but not required. Who We Are: Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday. Compensation: $60,000 - $75,000 Base | $65,000 - $80,000 OTE Note this is a range and we take in a variety of factors when determining total compensation for the position. How we care for our team: Along with competitive salaries, Rain offers great benefits including: - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us.

Role Description The Engagement Associate plays an important role in helping new agencies and agents successfully onboard and begin writing business. This position supports the onboarding and contracting process by coordinating requirements, tracking progress, and helping resolve operational questions. In this role, you will work closely with internal teams, carrier partners, and agencies to ensure onboarding steps are completed efficiently and accurately. The Engagement Associate helps maintain clear communication, organized records, and smooth coordination throughout the contracting process. This is a great opportunity for someone who enjoys organization, problem solving, and supporting operational workflows in a fast-paced environment. - Support the onboarding and contracting process for new agents and agencies. - Track onboarding progress and follow up on outstanding requirements. - Maintain accurate records related to onboarding, hierarchy setup, and contracting status in internal systems. - Monitor shared inboxes and communication channels and respond to agency and agent inquiries. - Provide guidance on onboarding steps, contracting requirements, and internal processes. - Assist with reporting and documentation related to onboarding progress and agency readiness. - Escalate complex issues to Engagement Specialists when needed. - Help maintain organized internal documentation and onboarding resources. - Collaborate with internal teams to ensure agencies are ready to begin writing business as quickly as possible. Qualifications - While this role is remote, candidates without prior onboarding, contracting, or insurance operations experience must be located within commuting distance of the office to participate in in-person training during the initial onboarding period. - 0–2 years of experience in administrative support, operations, customer service, or coordination roles. - Strong organizational and communication skills. - Ability to manage multiple tasks while maintaining attention to detail. - Experience working with internal systems or CRM platforms is helpful but not required. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - This is largely a sedentary role; however, building access is limited to two sets of stairs and may require lifting or moving objects up to 30 lbs. - The employee is frequently required to sit for long periods of time. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.