• Lead the design, scaling, and adoption of AI-driven solutions across Commercial and Medical Affairs functions • Act as a senior thought partner to Commercial and Medical functional leaders • Drive adoption of AI-driven tools by embedding them into workflows, processes, and decision forums • Create a strategic roadmap for high value, high impact AI capabilities • Translate enterprise AI strategy into prioritized roadmaps • Oversee the evaluation, refinement, and performance monitoring of AI models • Lead the design, development, and scaling of AI-driven platforms and solutions • Own and manage a portfolio of AI and innovation initiatives • Establish clear success metrics and governance mechanisms to track • Lead and mentor multiple teams of data scientists, AI engineers, and other technology functions • Stay abreast of emerging AI methodologies, tools, and platforms • Collaborate with external partners, vendors, and internal centers of excellence as needed

• Embed directly with Managing Partners, Directors, and practice leaders at sophisticated personal injury firms and become their trusted AI strategist • Develop a sharp, opinionated point of view on product direction and roadmap – you will influence features daily based on real frontline usage and feedback from the most ambitious firms • Master EvenUp’s proprietary multi-model AI platform and the full stack underneath it: advanced RAG architectures, specialized OCR + layout-aware extraction, annotation pipelines, fact / causation / treatment gap detection, medical bill intelligence, and agentic workflows • Solve novel, high-complexity customer problems by composing models, prompts, retrieval strategies, and post-processing logic • Design and deploy elegant, scalable solutions that deliver outsized value to customers while rigorously controlling cost-per-case and margin • You will spend the majority of your time building things with clients – prototyping solutions, tuning retrieval, designing new pipelines, and pushing the platform’s capabilities forward – not filling out onboarding checklists.

• Embed directly with Managing Partners, Directors, and practice leaders at sophisticated personal injury firms and become their trusted AI strategist • Develop a sharp, opinionated point of view on product direction and roadmap – you will influence features daily based on real frontline usage and feedback from the most ambitious firms • Master EvenUp’s proprietary multi-model AI platform and the full stack underneath it: advanced RAG architectures, specialized OCR + layout-aware extraction, annotation pipelines, fact / causation / treatment gap detection, medical bill intelligence, and agentic workflows • Solve novel, high-complexity customer problems by composing models, prompts, retrieval strategies, and post-processing logic • Design and deploy elegant, scalable solutions that deliver outsized value to customers while rigorously controlling cost-per-case and margin • You will spend the majority of your time building things with clients – prototyping solutions, tuning retrieval, designing new pipelines, and pushing the platform’s capabilities forward – not filling out onboarding checklists.

• Provide a high level of service to our customers using AI copilots and automation tools • Answer questions about our products, brands, and company • Handle high-volume inquiries via chat, email, ticketing systems, and missed calls from communication channels • Ensure accurate, compliant, and professional responses when using AI tools • Document all cases in the CRM with clear, concise, and complete notes • Identify upsell, cross-sell, and retention opportunities and route to Sales • QA and audit all AI interactions for accuracy, tone, compliance, and resolution quality • Identify recurring AI errors, gaps, and failure patterns • Track quality issues and contribute to benchmarks and performance standards • Provide detailed technical and process feedback to improve AI prompts, logic, and workflows • Collaborate with Product and Operations to eliminate root causes and improve automation performance