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AI Copilot Support Agent
Location
United States
Posted
129 days ago
Salary
$8 - $10 / hour
Seniority
Senior
Job Description
AI Copilot Support Agent
GovAssist
• Provide a high level of service to our customers using AI copilots and automation tools • Answer questions about our products, brands, and company • Handle high-volume inquiries via chat, email, ticketing systems, and missed calls from communication channels • Ensure accurate, compliant, and professional responses when using AI tools • Document all cases in the CRM with clear, concise, and complete notes • Identify upsell, cross-sell, and retention opportunities and route to Sales • QA and audit all AI interactions for accuracy, tone, compliance, and resolution quality • Identify recurring AI errors, gaps, and failure patterns • Track quality issues and contribute to benchmarks and performance standards • Provide detailed technical and process feedback to improve AI prompts, logic, and workflows • Collaborate with Product and Operations to eliminate root causes and improve automation performance
Job Requirements
- Proven experience in customer support with exposure to AI tools, automation, or technical support environments
- Immaculate written and spoken English
- Strong critical thinking and pattern recognition skills
- Calm under pressure and solution-oriented
- Detail-driven with strong documentation habits
- Comfortable working in fast-paced, high-volume environments
- CRM and support platform experience such as Zendesk, Atlassian, Slack, or similar tools
- Background in visas, passports, or travel services is a strong plus
- Experience training, auditing, or improving AI support agents or chatbots is highly preferred.
- Quality Assurance experience is a plus
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