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GovAssist logo
GovAssist

Your Visa, Our Expertise, No Borders.

AI Copilot Support Agent

Artificial IntelligenceArtificial IntelligenceOtherRemoteSeniorTeam 201-500Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

129 days ago

Salary

$8 - $10 / hour

Seniority

Senior

English

Job Description

AI Copilot Support Agent

GovAssist

• Provide a high level of service to our customers using AI copilots and automation tools • Answer questions about our products, brands, and company • Handle high-volume inquiries via chat, email, ticketing systems, and missed calls from communication channels • Ensure accurate, compliant, and professional responses when using AI tools • Document all cases in the CRM with clear, concise, and complete notes • Identify upsell, cross-sell, and retention opportunities and route to Sales • QA and audit all AI interactions for accuracy, tone, compliance, and resolution quality • Identify recurring AI errors, gaps, and failure patterns • Track quality issues and contribute to benchmarks and performance standards • Provide detailed technical and process feedback to improve AI prompts, logic, and workflows • Collaborate with Product and Operations to eliminate root causes and improve automation performance

Job Requirements

  • Proven experience in customer support with exposure to AI tools, automation, or technical support environments
  • Immaculate written and spoken English
  • Strong critical thinking and pattern recognition skills
  • Calm under pressure and solution-oriented
  • Detail-driven with strong documentation habits
  • Comfortable working in fast-paced, high-volume environments
  • CRM and support platform experience such as Zendesk, Atlassian, Slack, or similar tools
  • Background in visas, passports, or travel services is a strong plus
  • Experience training, auditing, or improving AI support agents or chatbots is highly preferred.
  • Quality Assurance experience is a plus

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