Role Description Join our team as the Spiritual Care Coordinator. In this role, you will be responsible for providing spiritual care to clients and families and participating as a member of the Hospice interdisciplinary group. - Support hospice patients and families by coordinating referrals and home or facility visits. - Work closely with an interdisciplinary care team. - Demonstrate strong communication skills and timely documentation. - Understand hospice philosophy with a focus on delivering high-quality, patient-centered care. - Address grief and loss, providing counseling and bereavement follow-up services. - Support both staff and families through emotionally complex situations. - Engage with clergy and community groups to address spiritual needs. - Facilitate memorial services when appropriate. - Contribute to staff education and patient care conferences. - Participate in quality improvement initiatives and community bereavement programs. - Ensure compliance with all regulatory and organizational standards. Qualifications - Graduate of an accredited seminary or school of theology or appropriate certification in hospital or pastoral ministry required. - Minimum one (1) year experience as an ordained pastor/rabbi or one (1) year of hospice experience. - Valid state driver’s license. - Ability to successfully pass pre-employment driver record, criminal, adult, and child abuse background, and Office of Inspector General (OIG) check/review. - Must show proof of auto insurance at time of employment. Benefits - 28 days combined time off in your first year for a healthy work-life balance. - Opportunity to start your day from home for added convenience. - Tuition reimbursement and student loan repayment assistance to support your professional growth. - Supportive environment with guidance from our office staff and management team. - Eligibility for loan forgiveness programs to ease financial burdens. - Comprehensive benefits package, including employer first-dollar contribution group health, dental, and life insurance, as well as short-term disability coverage. - 401(k) Safe Harbor retirement plan with 3% employer contribution for long-term financial security. - Mileage reimbursement. - Discounts at local vendors to enjoy perks beyond work. Company Description Central Vermont Home Health & Hospice is more than just a healthcare provider; we're a community-focused, not-for-profit organization dedicated to enhancing the well-being of central Vermonters. We deliver exceptional home health and hospice care to individuals of all backgrounds, ensuring access to high-quality services regardless of financial circumstances. Committed to holistic care, we offer a range of health promotion, long-term care, and maternal-and-child health services, aiming to enrich the lives of our community members at every stage.

Title: Sr. Manager, Account & Transfers Operations Location: Ny United States Job Description: About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease. We're headquartered in NYC and offer hybrid NY-based positions (four days/ week in-office, with no required office days during the summer and winter holidays). About the role The Sr. Manager, Account & Transfers Operations leads the team responsible for getting money onto and off the Betterment platform quickly, accurately, and with minimal friction. You'll own day-to-day execution and long-term scalability of core transfer flows - ACATS, non-ACATS, DTC, trusts, IRAs, mutual funds and more. We're looking for a senior operator with deep transfers expertise who can bring best practices from other institutions, design smoother journeys for customers and advisors, and reduce cases where we have to say "no" because processes or tooling aren't yet built. This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment's total compensation package for employees. - New York City: $120,000 - $145,000 We offer a competitive equity package, health, dental and vision benefits, and a 401(k) offering with employer match as well as flexible PTO policy. This job is eligible for variable compensation in the form of a discretionary company incentive bonus. What you'll do - Lead and develop the Account & Transfers Operations team (internal associates and BPO agents) across all transfer-related workflows. - Own SLAs, quality, and risk controls for transfers, ensuring accurate, timely, and consistent experiences for customers and advisors. - Use your expert transfer knowledge to diagnose gaps, design better end-to-end processes, and increase completion rates while reducing manual workarounds. - Partner with Product, Engineering, Custody, Risk/Fraud, Compliance, and CX/B2B to prioritize tooling, automation, and policy changes that make transfers faster and more self-serve. - Use data (volumes, SLAs, errors, rework, escalations, CSAT/DSAT drivers) to identify bottlenecks and build business cases for improvements. - Serve as the escalation point for complex transfer and account servicing issues; work with internal and external partners to resolve and prevent recurrences. - Contribute to broader Operations strategy and planning, including roadmap input for "best-in-class" transfers. What we're looking for Core skills & competencies - Deep account and transfers operations expertise - Hands-on experience with ACATS, non-ACATS, DTC, trusts, IRAs, mutual funds, and related servicing, including common failure modes and counterparty dynamics. - Strong people leadership - Proven track record leading high-performing operations teams (internal and BPO), with clear expectations, coaching, and performance management. - Operational excellence mindset - Rigor around SLAs, controls, and quality; constant focus on reducing manual work, errors, and turnaround times while maintaining regulatory standards. - Cross-functional collaboration - Comfortable partnering with Product, Engineering, Custody, Risk/Fraud, Compliance, and CX/B2B to solve problems end-to-end and influence roadmaps. - Analytical and outcomes-focused - Use data to prioritize, make trade-offs, and communicate clear narratives and recommendations to senior stakeholders. Experience that helps - Prior experience in brokerage or wealth management operations owning transfers and complex asset movements. - Proven ability to improve transfer workflows (better turnaround times, completion rates, or new asset types/channels). - Experience managing BPO/vendor teams and the systems that support these flows (custody/ledger systems, transfer tooling, ticketing/workflow tools like Zendesk/Jira, reconciliation tools). What being at Betterment means for you We change lives Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better. We set audacious goals We set them for the company, our customers, and ourselves-and we won't stop until we reach them. We don't just show up; we give our all, then celebrate our wins. We value all perspectives When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community. We invest in you with: - A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave. - Flexible paid time off (and encouragement to use it!) - Meaningful opportunity for community building through our 7 Employee Resource Groups - Empowerment to own and lead change and affect the business - Dedicated professional development opportunities - Lunch from our in-house chef at our NYC headquarters What happens next We'll take a few weeks to review all applications. If we'd like to spend more time with you, we'll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues. In the interview process, we'll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions. On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we're unable to offer individual feedback during the interview process. We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process! Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter. Please note that in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Come join us! We're an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law. E-Verify Statement Betterment participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish) CPRA Language - CA Applicants ONLY We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email team.hire@betterment.com.

• Lead and develop the customer success function, including managing existing team members • Design scalable support processes, automations, and escalation frameworks • Leverage AI and tooling to deliver efficient, high-quality support • Monitor KPIs and continuously raise the bar on service standards • Coordinate incident response across engineering and external partners (banking, card, infrastructure) • Establish structured feedback loops between users and product • Own cross-functional projects & execution across Product, GTM, Partnerships, and Finance • Identify operational gaps and solve them without waiting for direction • Manage service providers, contracts, invoices, and SLAs • Implement and maintain internal systems (documentation, dashboards, workflows) • Support product launches and growth initiatives when required. • Monitor budgets, burn, revenue, financials when the time comes.

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Service Delivery Leader, you will play a key role in managing all aspects of service delivery for Gainwell Technologies. You will be a trusted delivery advisor to the Client Delivery Leader (CDL), responsible for all aspects of service delivery assigned to customer accounts. You will ensure best-in-class delivery through seamless integration of capabilities across Gainwell teams, consistently exceeding customer expectations by maximizing the value delivered and optimizing Gainwell's profitability. We have a proven reputation for building and delivering impactful solutions. Join us in our mission to support underserved communities by improving public health outcomes and ensuring that the most vulnerable can lead healthier, happier lives – today and tomorrow. Gainwell empowers you through innovative technologies and solutions to deliver better health and human services outcomes. When joining Gainwell, you become an integral part of our mission, supported by a team that values your expertise and contributions. Your performance will be evaluated based on how effectively you manage maintenance and operations with a focus on profitability, process improvement, and efficient resource use. Customer satisfaction—measured through CSAT, NPS, and other feedback—along with customer retention, will also factor into your evaluation. We will consider input from matrixed teams, compliance with SLAs, and overall operational metrics. Finally, your commitment to personal and professional development, including training and continuous improvement efforts, will be an important part of your growth and success in this role. Your role in our mission - Support the CDL across all customer needs as a Subject Matter Expert for the Delivery organization. This includes knowledge of Systems and Operations for State and Local Health and Human Services and prior experience as a Delivery Leader. - Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery. - Coordinate closely with Gainwell's infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery. Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements. - Implement and manage systematic delivery status reporting to the customer and Gainwell, tailored to the audience's needs. - Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization. - Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes within Gainwell, up to the COO if necessary. - Handle recruitment, coaching, mentoring, performance management, and other people management responsibilitie. - Program Director with extremely well-developed and demonstrated program management skills and the ability to navigate both strategic and tactical aspects of delivery management? Do you have the ability to inspire confidence with the client and Gainwell leadership. - Prior experience in managing ongoing Maintenance and Operations in the State and Local Health and Human Services space focused on Medicaid Management Information Systems using Interchange (EDI). - Strategic thinker with strong financial acumen skilled in striking the right balance between maximizing client value while optimizing costs. - Expert collaborator expert at working within deeply matrixed environments across large teams. - In-depth understanding of the Healthcare/Medicaid business, clients, and solutions. What we're looking for - 5+ years of delivery leadership (supervisory) with skills to manage a team of technical personnel, business analysts, and project managers in a matrixed environment - Technical and subject matter experience in MMIS and experience in managing ongoing maintenance and operations - 5+ years of Program/ Project management expertise (PMP preferred) - Customer facing skills with proven background of interacting with client leadership - Bachelor’s degree (preferably in Engineering, Computer Science or business) required What you should expect in this role - Opportunities to travel through your work for necessary Account/Cli - This is a full-time permanent regular salaried (W-2) employee position. - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - Post-hire a company computer will be sent to new hire for work use only. - For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. - This position will remain posted until April 10, 2026. #LI-NB1 #LI-DS1 #LI-REMOTE The pay range for this position is $100,800.00 - $144,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.