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Education Impact Consultant
Location
United States
Posted
127 days ago
Salary
$58.7K - $79.4K / year
Seniority
Mid Level
Job Description
Education Impact Consultant
PowerSchool
• Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption • Serve as an adoption advisor to clients who need additional product support during their client journey • Meets with key client stakeholders identified by teammates to consult on adopting and using the implemented software. • Partner with the Customer Success Manager to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan. • Fulfill requests submitted by the account team for assistance with clients in their assigned territory. • Share reports and other data analysis to inform a client of their continued progress against high level goals. • Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention. • Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention. • Engage with identified client to provide recommendations for optional product usage • Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion • Act as an internal consultant to other projects functions related to solutions where EIC has expertise. • Consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption • Facilitate EIC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices. • All other duties as assigned by management.
Job Requirements
- Bachelor’s degree required
- 2-3 years of educational technology experience with proven ability to share best practices and strategies for driving adoption and usage of educational solutions.
- 2-3 years of related experience with proven ability to help lead a multidisciplinary team, project operations, and cultivate business development opportunities.
- Experience with the PowerSchool Schoology platform required
- Commitment to exceptional client service and confidently lead with credibility.
- Flexible, self-starter possessing intellectual curiosity.
- Creative problem-solving ability and a consultancy mindset.
- Ability to move multiple engagements forward while working at a detailed level.
- Able to follow, critically evaluate, and improve upon current processes.
- Strong organization and time management skills.
- Strong oral presentation and written communication skills.
- Excellent research and project management skills
- Excellent attention to detail and ability to work with large data sets with accurate results.
- Expert in MS Office Suite particularly PowerPoint, Excel, and Word.
- Experience with Gainsight and Salesforce is a plus.
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
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