• Program Lead IT Operations at our customers for Veeva’s R&D SaaS solutions • Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties • Oversee customer release management programs including resource planning, release tracking, and forecasting • Support with the analysis of customer requirements and new product features to develop customer adoption and enhancement roadmaps • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

• Program Lead IT Operations at our customers for Veeva’s R&D SaaS solutions • Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties • Oversee customer release management programs including resource planning, release tracking, and forecasting • Support with the analysis of customer requirements and new product features to develop customer adoption and enhancement roadmaps • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

• Program Lead IT Operations at our customers for Veeva’s R&D SaaS solutions • Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties • Oversee customer release management programs including resource planning, release tracking, and forecasting • Support with the analysis of customer requirements and new product features to develop customer adoption and enhancement roadmaps • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Conducive Consulting is seeking an experienced Observability Engineer specializing in Splunk IT Service Intelligence (ITSI) to design, implement, and optimize enterprise observability solutions for our clients. This role requires strong technical expertise in Splunk ITSI, a deep understanding of IT operations, and the ability to translate business requirements into actionable monitoring and service intelligence strategies. - Design, deploy, and configure Splunk ITSI solutions for enterprise clients - Develop service hierarchies, KPIs, glass tables, and episode review configurations - Implement entity modeling and service templates aligned with business services - Integrate Splunk ITSI with infrastructure, application, and cloud monitoring tools - Build correlation searches, threshold policies, and adaptive thresholding models - Optimize ITSI performance and scalability - Lead client workshops to define observability strategy and service modeling frameworks - Develop documentation, architecture diagrams, and operational runbooks - Provide mentorship to junior engineers and client teams - Support pre-sales activities, including solution design and technical presentations Qualifications - 3+ years of hands-on experience with Splunk Enterprise - 2+ years of experience implementing Splunk ITSI in production environments - Strong knowledge of IT operations and ITIL frameworks - Proficiency with SPL (Search Processing Language) - Experience with event correlation and alert tuning - Familiarity with AWS, Azure, or GCP - Strong communication and client-facing skills