Anticipated End Date: 2026-04-04 Position Title: Pharmacy Customer Associate I Job Description: Pharmacy Customer Associate I Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. This position will be based on: 1001 San Roberto St, Ste 101, 401 & 501, San Juan, PR. During the training period, may be required to attend the office on designated days . Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: This position will work an 8-hour shift from 9:00 am - 6:00 pm (AST), Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs. BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. How you will make an impact: Primary duties may include, but are not limited to: - Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner. - Interacts with internal and external customers (could include subscribers, providers, physician offices and third party representatives) to provide claims and customer service. - Completes necessary research to provide proactive, thorough solutions. - Displays ownership of service requests ensuring high quality resolution and follow-thru. - Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them. - Performs other duties as assigned. Minimum Requirements: - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: - Fully Bilingual (English & Spanish), Must be able to write, read and speak both languages in a proficiency level. - Intermediate or higher proficiency in Microsoft Teams preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Job Title: Customer Service Representative - Mortgage Servicing Location: Remote Employment Type: Full-time Industry: Mortgage Servicing / Financial Services Reports To: Customer Service Manager About Us Our team is committed to empowering homeowners and providing outstanding service that exceeds expectations. We foster a culture of innovation, entrepreneurship, and customer-first thinking-and we're looking for passionate professionals to join us in making a difference. Position Summary Are you an experienced Customer Service professional motivated by delivering high-quality, customer-centric support in a fast-paced, high-visibility role? We are seeking a dynamic and confident individual to assist homeowners with mortgage-related inquiries, issues, and solutions. This position plays a key role in maintaining customer satisfaction and promoting our core values of empowerment and service excellence. Key Responsibilities - Handle inbound and outbound calls in a high-volume call center environment. - Assist homeowners with routine and complex issues regarding mortgage servicing. - Explain processes related to escrow, taxes, and payment applications in a clear and supportive manner. - Use an advanced telephony system to manage customer interactions. - Accurately document all customer communications within internal platforms. - Resolve inquiries using sound judgment, data analysis, and established procedures. - Identify root causes of issues and provide effective solutions. - Meet and exceed individual and team performance metrics. - Escalate issues when appropriate and follow up through resolution. - Act as a brand ambassador by delivering service aligned with company values and standards. What You Bring - A passion for helping others and providing outstanding service. - Confidence in speaking to customers over the phone with empathy and professionalism. - Working knowledge of mortgage servicing topics such as escrow, tax, and payment processes. - A team-first mindset with a desire to lead by example. - Strong analytical and decision-making skills. - A commitment to consistent engagement in delivering a positive customer and brand experience. Required Qualifications - High school diploma or equivalent. - Minimum of 2 years of call center or customer service experience (preferably in financial services or mortgage). - Strong verbal and written communication skills. - Proven ability to manage high call volumes while maintaining accuracy and professionalism. - Excellent attention to detail and organizational skills. - Problem-solving ability with a focus on resolution and customer satisfaction. - Basic understanding of mortgage products preferred. Why Join Us? - Opportunity to work with one of the top mortgage subservicing providers in the country. - Collaborative and inclusive company culture. - Commitment to employee growth and development. - Competitive compensation and benefits package. Apply today to join a team where your voice matters, your work is valued, and your impact is real.

About Zuora At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Opportunity and the Team Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale.. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period. In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment. This is a remote position. About You AI Testing & Data Validation - Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance. - Compare AI outputs against source systems and documented business rules. - Perform structured validations and track findings to support iteration and improvement. Digital & Scaled CS Program Support - Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents - Support campaign tracking and iteration based on results Data Requests & Reporting - Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs). - Build and maintain reports in Excel (formulas, pivot tables, basic data modeling). - Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports. - Document report logic and data sources to ensure repeatability. Operational Support - Help manage and prioritize incoming reporting, analysis, and operational requests. - Support the creation and maintenance of process decks, documentation, and written materials used by the CS team. - Support quarter-end, planning, and initiative-related analysis as needed. Your experience - Currently pursuing a degree in business, operations, analytics, information systems, or a related field. - Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing). - Strong Excel skills (formulas, pivot tables). - Comfortable working with data across multiple systems and learning new tools quickly. - Experience with Salesforce reporting is a plus, not required. - High attention to detail, strong organization, and clear written communication. Nice to Have - Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows - Exposure to CRM or analytics systems. - Prior experience in reporting, analysis, or operations-focused roles or coursework. Pay and Benefits #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

We are seeking a proactive and client-focused Remote Client Support Specialist to help deliver a smooth, organized, and responsive experience for clients from initial inquiry through completion. This fully remote role is ideal for someone who enjoys problem-solving, communicating clearly, and keeping processes running efficiently behind the scenes. In this role, you will act as a key point of contact for client support, ensuring questions are answered promptly, details are handled accurately, and all requests are properly coordinated. You will assist with scheduling, confirmations, and ongoing communication while maintaining well-organized records within internal systems. The ideal candidate is dependable, detail-driven, and comfortable working independently while managing multiple tasks. Your ability to stay organized and provide consistent, high-quality support will play an important role in the overall client experience. Key Responsibilities - Provide timely and professional responses to client inquiries - Coordinate scheduling, confirmations, and follow-up communication - Maintain accurate and organized records of client interactions - Support workflow coordination between clients and internal systems - Monitor requests to ensure all details are completed efficiently What We're Looking For - Strong communication and organizational skills - Ability to multitask and manage priorities effectively - Detail-oriented with strong follow-through - Comfortable using digital tools and working in a remote setting