About Zuora At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Opportunity and the Team Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale.. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period. In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment. This is a remote position. About You AI Testing & Data Validation - Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance. - Compare AI outputs against source systems and documented business rules. - Perform structured validations and track findings to support iteration and improvement. Digital & Scaled CS Program Support - Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents - Support campaign tracking and iteration based on results Data Requests & Reporting - Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs). - Build and maintain reports in Excel (formulas, pivot tables, basic data modeling). - Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports. - Document report logic and data sources to ensure repeatability. Operational Support - Help manage and prioritize incoming reporting, analysis, and operational requests. - Support the creation and maintenance of process decks, documentation, and written materials used by the CS team. - Support quarter-end, planning, and initiative-related analysis as needed. Your experience - Currently pursuing a degree in business, operations, analytics, information systems, or a related field. - Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing). - Strong Excel skills (formulas, pivot tables). - Comfortable working with data across multiple systems and learning new tools quickly. - Experience with Salesforce reporting is a plus, not required. - High attention to detail, strong organization, and clear written communication. Nice to Have - Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows - Exposure to CRM or analytics systems. - Prior experience in reporting, analysis, or operations-focused roles or coursework. Pay and Benefits #ZEOLife at Zuora As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. Specific benefits offerings may vary by country and can be viewed in more detail during your interview process. Location & Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices. Our Commitment to an Inclusive Workplace Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.