Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Utorg. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses. We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. And now, we are looking for an Customer Support Specialist (L1/L2) who will strengthen our team and contribute to the success of our products and the bright future of Web3. Key responsibilities: - Handling support tasks with control over resolution or escalation through the ticketing process. - Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction. - Communication, monitoring and assistance to merchants. - Collaborating with other departments to address customer tasks and issues. - Expanding and maintaining an internal knowledge base to keep it up to date. - Work schedule 2/2 (night shifts 20:00 to 8:00 UTC+2) Required skills: - Proven experience in a similar customer support role within fintech, crypto environments. - English language proficiency at least B2+ level since we communicate with our customers in English. All communication with customers is via text, no voice chats. Also Russian language - spoken level C1 or higher, with strong written skills (able to write clearly and correctly). - Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why. - Strong knowledge of crypto payment processes and ability to analyze complex cases, disputes, and escalations. It's cool if you have: - Experience with Zendesk, Intercom, and Jira. - Diploma or Bachelors in STEM or business-related fields. - Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar. Why join the company? • Work with cutting-edge fintech product • Flexible remote work • Competitive salary with regular reviews based on your growth and contribution • Opportunities to deepen your expertise and expand your skills in international fintech products • Clear career paths: vertical growth within the team or horizontal moves across departments

Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. This role is ideal for individuals passionate about gaming and dedicated to delivering outstanding support to players. As a Player Support Specialist, you will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience. Responsibilities - Provide high-quality support to Romanian-speaking players through multiple channels such as email, chat, and support tickets. - Resolve account-related issues, including login problems, account recovery, payments, and inquiries. - Maintain accurate records of customer interactions and issues within the support ticketing system. - Communicate clearly with players about game policies, procedures, and updates. - Collaborate with cross-functional teams to escalate and resolve complex player concerns. - Stay updated on the latest game features, updates, and community trends to offer knowledgeable assistance. - Assist in refining support processes and workflows to improve overall player satisfaction.

Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. This role is ideal for individuals passionate about gaming and dedicated to delivering outstanding support to players. As a Player Support Specialist, you will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience. Responsibilities - Provide high-quality support to Romanian-speaking players through multiple channels such as email, chat, and support tickets. - Resolve account-related issues, including login problems, account recovery, payments, and inquiries. - Maintain accurate records of customer interactions and issues within the support ticketing system. - Communicate clearly with players about game policies, procedures, and updates. - Collaborate with cross-functional teams to escalate and resolve complex player concerns. - Stay updated on the latest game features, updates, and community trends to offer knowledgeable assistance. - Assist in refining support processes and workflows to improve overall player satisfaction.

Job Title: Service Desk Analyst - Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: CACI is seeking an experienced Service Desk (Helpdesk) Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. Applicants must have prior work experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment. Responsibilities - Provide advanced customer support in a production environment for Momentum Financials - Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools. - Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner. - Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues. - Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly. - Support system configuration, testing, validation activities, and execution support. - Work on Momentum enhancements and defect tracking and fixes - Perform impact analyses for proposed system changes, releases, and patches. - Utilize SQL queries for data extracts - Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions. - Ensure deliverables comply with project standards, governance processes, and documentation requirements. - Provide status updates, risks, and recommendations to leadership and stakeholders. - Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting. - Maintain Knowledge Articles for Tier 1 - Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs Qualifications: Required: - US citizen with the ability to pass a Tier 2 MBI background investigation upon hire - 5+ years pf experience working with Momentum Financials front-end and preferably database - At least 5 years of experience supporting Momentum Financials implementations or operations - Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting - Strong analytical, problem-solving, written, and oral communication skills - Ability to work both independently and with a team to solve problems - Able to handle multiple and shifting priorities while meeting deadlines efficiently and effectively - Flexibility to put in hours needed to meet tight deadlines Desired: - Secret security clearance - Experience working in a government environment - Prior Agile, SAFe, or hybrid delivery methodologies experience - Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.