Job Title: Customer Engineer – Infrastructure – Azure Monitor Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.The Azure Monitor Customer Engineer will work directly with customers, as a consultant and technical advisor to: - Design, Deploy, Review and Assess the health of the infrastructure - Upgrade and maintain deployments - Troubleshoot issues with infrastructure and agents - Tune and optimize for performance - Assist with reporting and visualizations - Implement new management packs - Assist in the development of custom management packs - Provide training in all areas of Azure Monitor to ensure customer goals are met Ideal candidate experience: - 15+ years working as a depth expert and technology owner or consultant for Azure monitor - Ability to present to multiple levels of customer leadership. - Ability to act as a consultant and architect for multiple customers. - Broad knowledge across multiple monitoring scenarios: - Windows and Linux Operating Systems - Azure Monitor - KQL Kusto Query language advanced level - URL, Network monitoring - Connecting to ITSM systems - Dashboards, Reporting, and Visualizations - PowerShell scripting - Deep level knowledge in at least 3 of the above categories - Advanced level of English and good level of Dutch Technical Skills Requirements: Azure Monitor: Broad knowledge of ALL the below areas, with deep understanding of (at least) 4 of the following: Deep understanding of Azure Monitor architecture (metrics vs logs, data flow, ingestion, retention) Strong knowledge of: - Log Analytics workspaces - Azure Monitor Metrics - Diagnostic settings - Resource‑level vs platform‑level telemetry Ability to explain when to use Azure Monitor vs Azure Data Explorer / Grafana / third‑party tools. Additionally, be able to ; - Write complex KQL queries across multiple tables - Use: - parse, extend, mv-expand - joins, time series, summarize patterns - performance‑optimized queries - Build: - reusable queries - functions - summary rules for cost & performance optimization - Debug slow or expensive queries Tools - Visual Studio, Silect, MPViewer, Alert Update Connector, PowerShell Linux OS and Linux Monitoring Report Development Network Monitoring URL Monitoring Related Skills: - System Center Orchestrator - System Center Data Protection Manager - System Center Virtual Machine Manager - System Center Service Manager Location: NLD Work-at-Home Language Requirements: Time Type: Full time

Einleitung Moin. Für unseren Mandanten aus Norddeutschland, ein modernes und dynamisches Unternehmen aus einer Zukunftsbranche, suchen wir aktuell einen erfahrenen IT-Service Manager (gn) mit SAP Erfahrung. Deine Aufgaben - Fachliche Führung & Weiterentwicklung des Teams IT-Applikations- und Servicemanagement - Coaching, Weiterentwicklung und perspektivischer Ausbau des Teams - Verantwortung für die operative Steuerung des IT-Dienstleisters - Strategisches Applikationsmanagement inkl. Entwicklung und Pflege einer ganzheitlichen SAP-Roadmap - Cloud-Transformation & Betrieb: - Steuerung der Migration von SAP S/4HANA, BW und SAC in die Cloud - Abstimmung der Integration und Schnittstellen mit der IT-Zielarchitektur - Aufbau und Optimierung von ITIL-Prozessen - Definition, Review und Optimierung von SLAs - Implementierung von Access-, Lizenz- und Lifecycle-Managementprozessen - Monitoring von KPIs und kontinuierliche Optimierung - Budgetplanung und Controlling für Betrieb, Weiterentwicklung und Serviceverträge - Change-, Release- & Vendor-Management Dein Profil - Abgeschlossenes Studium (z.B. Wirtschaftsinformatik oder BWL mit IT-Schwerpunkt) oder vergleichbare Qualifikation - Mehrjährige Erfahrung im Application Management mit Fokus auf SAP-Betrieb und Cloud-Transformation - Erfahrung in der fachlichen Führung von (Projekt-) Teams - Fundierte ITIL-Kenntnisse - Erfahrung in Budget- und Kostencontrolling für IT-Projekte und -Services - Starkes Stakeholder-Management und exzellente Kommunikationsfähigkeiten - Strukturierte, eigenverantwortliche Arbeitsweise und Hands-on-Mentalität - Sehr gute Deutsch- und Englischkenntnisse Benefits - Grüne Zukunft: Sei Teil eines dynamischen Unternehmens mit hohem Entwicklungspotenzial in einer zukunftsweisenden Wachstumsbranche. - Sicherer Arbeitsplatz: Ein unbefristetes Arbeitsverhältnis sowie ein Tarifvertrag mit attraktiven Vergütungsbestandteilen. - Flexibilität und Work-Life-Balance: Arbeite mit einer flexiblen Arbeitszeitgestaltung, die eine ausgewogene Balance zwischen Beruf und Privatleben ermöglicht (39-Stunden-Woche, Arbeitszeitrahmen von 6 bis 22 Uhr). - Erholung und Freizeit: 30 Urlaubstage im Jahr und zusätzlich freie Tage an Weihnachten (24. und 31.12.). - Individuelle Entwicklung: Zahlreiche Weiterbildungsmöglichkeiten und eine hohe Förderung deiner beruflichen Entwicklung. - Wertschätzendes Arbeitsumfeld: Eine kollegiale Duz-Kultur, vielfältige Mitarbeitervergünstigungen und ein monatliches Benefits-Budget von 50 €, welches du flexibel einsetzen kannst.

Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment. Our Business Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals. Our Value Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world. All that we’re missing is you. Apply today! About the role POSTION SUMMARY The Technical Service Specialist serves as a key liaison between customers, sales, and operations to ensure the safe, compliant, and efficient handling of hazardous and non-hazardous waste streams. This position combines customer support expertise with technical knowledge of waste management, regulatory compliance, and disposal processes. The Technical Service Specialist supports the Sales team in growing and retaining business by providing accurate technical guidance, resolving customer issues, and ensuring waste profiles, manifests, and documentation are completed correctly and on time. They are expected to upsell their sales managers book of business through relationship building with their sales managers customer base. ESSENTIAL FUNCTIONS The duties may include, but are not limited to, the following: - Serve as the primary point of contact for customers and sales managers regarding waste disposal inquiries, pricing requests, and service coordination. - Assist Sales in managing and expanding their book of business through proactive communication, follow-up, and customer relationship management. - Develop a strong understanding of each customer’s waste streams, operations, and service needs to identify opportunities for improved service or new offerings. - Coordinate new customer onboarding, including profile creation, documentation review, and approval. - Review and interpret laboratory analysis, SDSs, and other waste characterization documents to ensure proper classification and disposal methods. - Prepare and submit waste profiles for approval in accordance with facility acceptance criteria and regulatory standards. - Ensure all waste streams are managed in compliance with federal, state, and local regulations (EPA, DOT, RCRA, TSCA). - Provide guidance to customers on container types, labeling, transportation, and documentation requirements. - Work closely with internal departments (Operations, Logistics, Billing, Compliance) to ensure timely and accurate waste pickup, transportation, and disposal. - Troubleshoot service issues such as scheduling delays, profile discrepancies, or incomplete documentation. - Maintain accurate customer records in CRM and waste tracking systems. - Support project management for special waste streams or large disposal events. - Build strong, long-term relationships with customers through responsive communication and problem-solving. - Act as an advocate for customers within the organization, ensuring service expectations are met or exceeded. - Identify and implement process improvements that enhance customer satisfaction and operational efficiency. - Assist with internal and external audits related to waste management documentation. - Other duties as assigned QUALIFICATIONS & REQUIREMENTS - 2 or more years of experience in the waste/environmental industry - Associate’s or Bachelor’s degree in Environmental Science, Chemistry, or related field preferred. - Experience in customer relationship management is preferred - Proficient in Microsoft Office Suite - Experience reviewing SDSs, lab results, and waste profiles. - Excellent organizational, analytical, and problem-solving skills. - Strong written and verbal communication skills, with the ability to convey technical information clearly. - Ability to maintain customer and company confidentiality - Ability to manage multiple priorities in a fast-paced environment. In addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays. Additional details are available at https://www.reworldwaste.com/careers/benefits. For additional information, refer to the Pay Transparency section below. All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities. Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Pay Transparency Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.  The pay range for the primary location of this position is: $60,000.00 - $79,900.00 USD. For hourly roles, this is the annualized salary. To calculate the hourly rate, divide by 2080. Our DEI Commitment Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law. Know Your Rights (Click to view poster) If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’. Attention Staffing Agencies & Search Firms Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Our GTM team members work hand in hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our GTM team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks who isn’t committed to your success — everyone pitches in to assist when it comes to solutions selling, learning, and development. As a member of our Sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. Job Summary As a Principal Architect at Palo Alto Networks you are responsible for the technical strategy throughout the life of our most strategic partnerships. You function as a technical advisor and advocate, thought leader, and executive partner to our prospects, customers, and sales teams. As a Principal Architect you pick up where our executive relationships from our CEO, CPO and CRO leave off and balance business and technical acumen to function as the executive partner for technical strategy and execution. As the technical strategy owner you are responsible for aligning our solutions to prospect and customers problems, priorities, environment, challenges, politics, and architecture, You provide guidance on how to architect Palo Alto Networks Zero Trust, Network Security and SASE solutions into customer environments and articulate the Palo Alto Networks point of view for solving complex security challenges as the benchmark for success. As a technical advisor and advocate, you put yourself in the seat of the customer to see the world through their eyes then apply your expertise and creativity to help them realize value through our solutions. You align all technical resources to execute the needed strategy and serve as the executive partner to sales leadership. You provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention first security approach based on the Palo Alto Networks security platform. As a thought leader you challenge the status quo and use your subject matter expertise and creativity to think outside the box to architect elegant, effective, and simple solutions to complex problems. You address IT-related issues by leveraging the full Palo Alto Networks portfolio in a way that creates differentiated business value. As an executive partner you are responsible for improving the productivity of our sales teams through the creation and delivery of business-relevant security conversations for and our key prospects and customers. You also build trust with our champions and decision makers to influence their buying criteria and work alongside our account teams to uplevel our selling approach and execution. Key Responsibilities The Principal Architect's value is measured in their ability to increase sales productivity by: - Play a key role on the EBC (Executive Briefing Centre) team in creating customer messaging that ties together the entire Palo Alto Networks Portfolio - Uncovering opportunities and conveying the differentiation of Palo Alto Networks Zero Trust, Network Security and SASE strategies - Compelling communication to gain the trust and buy-in from Vice President and CXO contacts at our largest customers and prospects - Setting and driving an agenda with the customer or prospect, both directly and with sales teams, and within the market through various engagements, including client workshops and architectural assessments and designs - Developing and maintaining a deep understanding of competing solutions and architectures and being able to successfully position a Palo Alto Networks approach - Uncovering new technology applications and use cases and aiding in creating presentations, documents, and deliverables that will illustrate value to prospects and customers and the Palo Alto Networks sales teams - Uncovering and documenting technological/business value gaps between the Palo Alto Networks platform and competitive offerings and communicating these to the broader Palo Alto Networks Sales organization - Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments - The role will require close coordination with the EBC Team, Senior Leadership, Sales, Palo Alto Networks CISO and Theater CISO's, Sales Engineering leadership, Product Management, Marketing, Channel Partners, and the Consulting Engineering team - This is a senior technical customer-facing role, and the value produced must be evident and recurrent - Customers and sales teams will ask for you by name Qualifications Required Qualifications - Proven experience in pre-sales is highly preferable - We will also consider applicants with consulting experience - Extensive knowledge of network and endpoint security architectures, history, and trends - Solid fundamental networking background - Knowledge of ancillary security areas such as identity management, SIEM, public and private cloud architectures - Demonstrable experience in establishing credibility and strategic messaging with large enterprise customers - "Whatever it takes" attitude and motivation to do whatever is necessary to close deals - Expected customer travel is 50% both in theater and internationally, including customer and Palo Alto Networks location onsite meetings - Strong communication (written and verbal) and presentation skills - Robust problem finding and solving skills, ability to analyze complex multivariate problems, and systematic approach to gain quick resolution, even under duress - Fluent German and advanced English language skills Qualifications Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.