• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals. • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. • Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

• Lead & Develop Teams by directly managing multiple Call Center Managers. • Build a culture of accountability, collaboration, and high performance. • Oversee all contact center KPIs, including telephony metrics and client performance metrics. • Analyze trends and implement strategies to exceed performance targets. • Partner with Workforce Management and Quality teams to optimize staffing and quality programs. • Translate organizational goals into actionable plans for managers and frontline teams. • Lead initiatives to enhance customer experience and client satisfaction. • Ensure compliance with regulatory requirements and client contractual obligations. • Deliver clear, actionable performance reports to senior leadership. • Represent the contact center in cross-functional meetings and client discussions.

Role Description We are actively hiring and scheduling interviews this week for a fully remote Work From Home position. This is a legitimate opportunity with full training provided and guidance to obtain your Life & Health Insurance license. No prior experience required. We are looking for motivated U.S. residents ready to grow in a long-term remote career. - Communicate professionally with clients - Provide information and guidance - Follow a structured system - Maintain consistent performance Qualifications - Strong communication skills - Reliable internet connection - Self-motivated and coachable - Must be a U.S. resident - Willingness to obtain a Life & Health Insurance license (assistance provided) Benefits - 100% Remote - Full training program - Licensing guidance and support - Advancement opportunities - Supportive leadership team Important We are looking for individuals who are serious about remote work, willing to become licensed, and ready to interview this week. Apply now! To secure your interview spot this week. Qualified applicants will be contacted promptly.

Requisition ID: 70043 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Whirlpool is currently seeking qualified candidates for a Senior Representative, Customer Contact Center. - This role is remote except for candidates who reside in MI or TN within 30 miles of the Customer Experience Center. This role will be in the Consumer Experience Department. - Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world’s leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names. This role requires you to speak English and French. Your responsibilities will include - Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines - Bilingual in French and English - Understanding and following detailed Standard Operating Procedures - Inbound contacts via multiple channels - phone, email, chat, work items - Manage multiple tasks and computer systems - Providing exemplary customer service to both internal and external partners - Embracing rapid change and acquiring new skills while meeting/exceeding metrics - Managing and interpreting communications from email notifications, chats, or other Whirlpool communication systems, and proactively asking questions if needed - Learning through computer-based training modules or recordings of tasks - Negotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership - Intermediate/Advanced computer skills - Work full-time/40-hour schedule - Work between 8:00 am-6:00 pm EST Monday through Friday - If working remotely: - Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI is acceptable. A wired Ethernet cable connection is required. - Ability to provide in-home work space free from noise, distractions, etc. Minimum requirements - High School Diploma or GED - 2+ years of customer contact center experience (virtual or in-person) Preferred skills and experiences - Bachelor's Degree - Previous roles within Consumer Experience Department - Experience working in a virtual/remote environment - Excellent verbal and written communication skills - Demonstrated achievements with personal KPIs - Experience in SAP ECC - Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor - Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens RSRWH What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.