Requisition ID: 70043 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Whirlpool is currently seeking qualified candidates for a Senior Representative, Customer Contact Center. - This role is remote except for candidates who reside in MI or TN within 30 miles of the Customer Experience Center. This role will be in the Consumer Experience Department. - Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world’s leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names. This role requires you to speak English and French. Your responsibilities will include - Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines - Bilingual in French and English - Understanding and following detailed Standard Operating Procedures - Inbound contacts via multiple channels - phone, email, chat, work items - Manage multiple tasks and computer systems - Providing exemplary customer service to both internal and external partners - Embracing rapid change and acquiring new skills while meeting/exceeding metrics - Managing and interpreting communications from email notifications, chats, or other Whirlpool communication systems, and proactively asking questions if needed - Learning through computer-based training modules or recordings of tasks - Negotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership - Intermediate/Advanced computer skills - Work full-time/40-hour schedule - Work between 8:00 am-6:00 pm EST Monday through Friday - If working remotely: - Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI is acceptable. A wired Ethernet cable connection is required. - Ability to provide in-home work space free from noise, distractions, etc. Minimum requirements - High School Diploma or GED - 2+ years of customer contact center experience (virtual or in-person) Preferred skills and experiences - Bachelor's Degree - Previous roles within Consumer Experience Department - Experience working in a virtual/remote environment - Excellent verbal and written communication skills - Demonstrated achievements with personal KPIs - Experience in SAP ECC - Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor - Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens RSRWH What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

• Lead & Develop Teams by directly managing multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship • Build a culture of accountability, collaboration, and high performance • Drive Operational Excellence by overseeing all contact center KPIs, analyzing trends and implementing strategies to exceed performance targets • Partner with Workforce Management and Quality teams to optimize staffing and quality programs • Translate organizational goals into actionable plans for managers and frontline teams • Lead initiatives to enhance customer experience and client satisfaction • Ensure compliance with regulatory requirements and client contractual obligations • Deliver clear, actionable performance reports to senior leadership • Represent the contact center in cross-functional meetings and client discussions

This is a remote position. Cruise Specialist – Work From Home About the Role Turn your passion for cruising into a rewarding career from home! As a Cruise Specialist, you’ll help travelers book unforgettable ocean and river cruise vacations—matching clients with top cruise lines, exclusive promotions, and dream destinations. What You’ll Do - Consult with clients to design personalized cruise vacations. - Book and manage reservations, payments, and special requests. - Stay current on cruise line offers, ships, and destinations. - Deliver exceptional customer service and follow-up. What You’ll Bring - Great communication and people skills. - Strong organization and attention to detail. - Tech-savvy and eager to learn new systems. - Customer service or sales experience a plus (not required). We Provide - Access to top cruise vendors and exclusive perks. - Dedicated booking website and back-office tools. - Errors & Omissions (E&O) insurance coverage. - Flexible schedule Start your journey with us today and help others explore the world—from the comfort of your home.

Remote Position - Candidate setting is remote; however, must be able to attend up to 12 weeks of training in Pensacola, Florida. About Global Connection to Employment Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners – as well as federal, state and local governments – GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org. Overview REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis. GCE Benefits At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off. Role Requirements: - One (1) year of experience in a contact center role preferred. - Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input). - Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint). - Must have strong attention to detail and organizational skills. - Must be able to obtain and maintain a position of public trust security clearance. - U.S. Citizenship is required per government contract. Physical Requirements: This job operates in a professional office environment. The physical demands described here are representative of those that a team member must meet to perform the essential functions of the job successfully. Flexibility related to work hours as project demands arise. - Occasionally required to move or lift up to 40 pounds. - Must be able to remain in a stationary computer position for extended periods. - Must be able to use hands and fingers to type. - Must be able to reach with hands and arms for using a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location Requirements: Remote employees must reside in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA, MD, MA, MS, NC, OH, OK, RI, SC, TN, TX, VA, WA. Compensation: The compensation for this position is $18.28 per hour. To Apply: Interested applicants please visit https://gce.org/work-for-gce/overview/ and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512. Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED