• TELEOPERADOR ATENCIÓN AL CLIENTE - ÁREA PROCEDIMIENTOS MEDICOS / CLINICA DE SALUD CHILE • Trabajo 100% REMOTO

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals. • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. • Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

• Lead & Develop Teams by directly managing multiple Call Center Managers. • Build a culture of accountability, collaboration, and high performance. • Oversee all contact center KPIs, including telephony metrics and client performance metrics. • Analyze trends and implement strategies to exceed performance targets. • Partner with Workforce Management and Quality teams to optimize staffing and quality programs. • Translate organizational goals into actionable plans for managers and frontline teams. • Lead initiatives to enhance customer experience and client satisfaction. • Ensure compliance with regulatory requirements and client contractual obligations. • Deliver clear, actionable performance reports to senior leadership. • Represent the contact center in cross-functional meetings and client discussions.

Role Description We are actively hiring and scheduling interviews this week for a fully remote Work From Home position. This is a legitimate opportunity with full training provided and guidance to obtain your Life & Health Insurance license. No prior experience required. We are looking for motivated U.S. residents ready to grow in a long-term remote career. - Communicate professionally with clients - Provide information and guidance - Follow a structured system - Maintain consistent performance Qualifications - Strong communication skills - Reliable internet connection - Self-motivated and coachable - Must be a U.S. resident - Willingness to obtain a Life & Health Insurance license (assistance provided) Benefits - 100% Remote - Full training program - Licensing guidance and support - Advancement opportunities - Supportive leadership team Important We are looking for individuals who are serious about remote work, willing to become licensed, and ready to interview this week. Apply now! To secure your interview spot this week. Qualified applicants will be contacted promptly.