• Recibir llamadas, brindar soluciones personalizadas, asesorías, y proponer alternativas para mantener a los clientes satisfechos. • Luego de la atención brindada, realizar una venta de algún producto o promoción del servicio Hogar.

• TELEOPERADOR ATENCIÓN AL CLIENTE - ÁREA PROCEDIMIENTOS MEDICOS / CLINICA DE SALUD CHILE • Trabajo 100% REMOTO

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals. • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. • Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

• Lead & Develop Teams by directly managing multiple Call Center Managers. • Build a culture of accountability, collaboration, and high performance. • Oversee all contact center KPIs, including telephony metrics and client performance metrics. • Analyze trends and implement strategies to exceed performance targets. • Partner with Workforce Management and Quality teams to optimize staffing and quality programs. • Translate organizational goals into actionable plans for managers and frontline teams. • Lead initiatives to enhance customer experience and client satisfaction. • Ensure compliance with regulatory requirements and client contractual obligations. • Deliver clear, actionable performance reports to senior leadership. • Represent the contact center in cross-functional meetings and client discussions.