Job Summary Responsible for analyzing and processing agent change requests to ensure accuracy, completeness, and compliance. Collaborates with internal teams—including Service, Onboarding, Sales Consultants, Licensing, and Commissions—to ensure timely and accurate updates across all systems of record. Communicates changes to all relevant parties, follows up on incomplete requests, and provides support to team members as needed while maintaining professional and effective communication. Principal Duties & Responsibilities: 80% – Production / Customer Service: Review and process agent change requests, ensuring all required documentation is received. Obtain missing information as needed, update systems of record, and notify all impacted parties of approved changes. 15% – Relationship Management: Maintain effective working relationships with internal and external partners by addressing inquiries and resolving issues related to agent changes. 5% – Process Improvement: Participate in special projects and contribute to ongoing process improvement initiatives. Job Specifications: Education: High school diploma or equivalent required. Benefits: Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance. ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Location Portland, Oregon (Remote) Employment Type Contractor Minimum Experience Experienced Compensation $22/hour

• Responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements • Receiving calls from child support customers and other stakeholders • Documenting correspondence and contacts in accordance with Standard Operating Procedures and contract requirements • Completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements

• Provide a professional level of administrative and business support to the Senior Director of Church Partnerships and Senior Principal Relationship Manager for the Church Partnerships team • Work independently in areas such as high-level administrative support including managing expense reports, calendars and email inboxes, project management, meeting planning and leading, internal and external communications, research, data analysis, change management, business operations and complex reporting • Recommend or make improvements to significant processes and practices, create and deliver reports and training, and coach other specialists • Maintain a personal relationship with Jesus Christ and uphold Compassion’s ministry in prayer • Commit to and prioritize child protection considerations in all decision-making and tasks across the ministry

• Define and execute AI strategy aligned with business and digital goals • Advise leadership on AI opportunities, maturity, and impact • Lead AI Centre of Excellence (CoE) and governance frameworks • Drive AI adoption across regions and business units • Own AI product roadmap (GenAI, LLMs, copilots, personalization) • Build AI decisioning capabilities, data models, and platforms • Manage AI partner ecosystem (vendors, academia, innovation partners) • Collaborate with product and tech teams for AI integration and scalability • Promote agile, user-centric product development