• Provide a professional level of administrative and business support to the Senior Director of Church Partnerships and Senior Principal Relationship Manager for the Church Partnerships team • Work independently in areas such as high-level administrative support including managing expense reports, calendars and email inboxes, project management, meeting planning and leading, internal and external communications, research, data analysis, change management, business operations and complex reporting • Recommend or make improvements to significant processes and practices, create and deliver reports and training, and coach other specialists • Maintain a personal relationship with Jesus Christ and uphold Compassion’s ministry in prayer • Commit to and prioritize child protection considerations in all decision-making and tasks across the ministry

• Define and execute AI strategy aligned with business and digital goals • Advise leadership on AI opportunities, maturity, and impact • Lead AI Centre of Excellence (CoE) and governance frameworks • Drive AI adoption across regions and business units • Own AI product roadmap (GenAI, LLMs, copilots, personalization) • Build AI decisioning capabilities, data models, and platforms • Manage AI partner ecosystem (vendors, academia, innovation partners) • Collaborate with product and tech teams for AI integration and scalability • Promote agile, user-centric product development

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service • Document all incoming calls and dialogue within company software • Resolve client drug benefit concerns of a medical, financial, or technological nature • Provides enrollment support for new PACE enrollees • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place • Provides help desk support to network pharmacies • Education PACE staff regarding CK and network pharmacy processes for facility participants • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations • Coordinates and sets up couriers to ensure timely medication delivery • Attend department and company meetings and educational programs upon request • Ensures that HIPAA guidelines are followed in every communication with clients • Interest in learning new tasks for development purposes • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned

• Act as the primary owner for customer inquiries via phone, email, and chatbot. • Analyze and resolve routine and complex problems in a timely manner, aiming for first-call resolution. • Edit and update customer account information, interpret service needs, and manage account changes such as inventory consolidations, record classification projects, and department setups. • Resolve customer invoice and billing questions and assist customers with technology requirements and proprietary system support. • Generate key customer reports, including activity and negative growth data, to support Account Managers in strategic decision-making. • Partner with Supervisors, Managers, and internal departments to escalate technical needs and ensure all professional standards are met. • Ensure all service requests are completed promptly in accordance with established Service Level Agreements (SLAs) and organizational policies.