• In partnership with Kaiser Permanente (KP) Medical Foundation, establishes an enterprise-wide care delivery standard for timely, patient-centered healthcare, operational effectiveness and efficiency, cost-control, and competitive differentiation • Coordinates care operations, care model, & workflow design in alignment with the Risant Health Organization (RHO) & Kaiser Permanente (KP) care delivery strategy • Contextualizes workflows & care delivery guidelines in pluralistic healthcare environments, providing data-driven guidance and support to operations leaders of Risant member organizations • Serves as a resource specialist/consultant on care delivery strategies and leverages operational experience when coordinating strategy with Risant Member Organization operations leaders • Ensures the provision of general and targeted onboarding and ongoing education regarding CWD care delivery model to operations leaders • Identifies and communicates continuum design risks and recommends and deploys process improvement/ mitigation plans for standardization/optimization of operational model of care

• Support host-read and branded podcast campaigns from kickoff through completion, facilitating the production of ads • Track timelines, deliverables, and approvals in AirTable and internal systems • Flag risks or delays and ensure campaigns stay on schedule • Identify opportunities to streamline operations • Support managing the Podcast Ads inbox • Coordinate across Audio, Partnerships, external sellers, and production partners to communicate campaign status and drive open items to resolutions • Draft and revise host-read scripts aligned with brand messaging and show voice • Incorporate feedback efficiently and manage version control

• Takes in-bound phone calls from patients and providers • Enters prescription orders into the system • Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational programs developed to improve health outcomes • Effective communication with patients and providers • Works within defined parameters to identify work expectations and quality standards • Follows standard practices that allow for some opportunity for interpretation/deviation and independent discretion • An 8-hour shift Monday-Friday from 8am - 4:30pm EST

• Analyse payment transactions and identify unusual or suspicious patterns or behaviours. • Detect and investigate potential fraud cases and escalate findings as necessary. • Ensure steady uptime of third-party service providers. • Take proactive steps to prevent fraudulent activities. • Ensure strict adherence to industry regulations and PayZeep's operational policies. • Develop and execute process, standards, guidelines and service level agreements for partnering organizations. • Attend to customer and merchant disputes and ensure prompt resolution. • Liaise with banks and aggregators on settlement discrepancies. • Investigate and analyze customer disputes related to financial transactions, including but not limited to payments, chargebacks, and fraud cases. • Collaborate with customer support, operations, and compliance teams to gather relevant information and evidence to assess the validity of disputes. • Prepare reports on suspicious transactions and collaborate with relevant departments to ensure timely action and compliance with regulatory requirements. • Participate in quality assurance efforts to test new POS and payment software releases.