• Deploy, test, and evaluate Mirantis K8S-related products. • Manage and maintain bare metal test environments, ensuring optimal performance, security, and availability. • Design, implement, and troubleshoot network infrastructures. • Evaluate and evolve best practices for production bare metal environments configuration and deployment. • Automate deployment, monitoring, and infrastructure management tasks. • Participate in designing and developing of CICD tooling. • Monitor, analyze, and troubleshoot performance bottlenecks. • Work with the geographically distributed team in a dynamic Agile environment. • Help with customer issues resolutions.

• Lead the design, implementation, and optimization of customer infrastructure and CI/CD pipelines. • Collaborate with cross-functional teams to ensure robust system performance, scalability, and security. • Mentor junior team members. • Drive automation initiatives. • Contribute to strategic decisions regarding infrastructure and deployment processes. • Design and deploy customer infrastructure on different cloud providers and bare metal environments. • Design and manage Kubernetes clusters for applications with microservices architecture. • Develop and optimize CI/CD pipelines for seamless software delivery. • Design and monitor and operate development/staging/production environments. • Facilitate knowledge transfer to customers during deployment projects. • Work with geographically distributed international teams on technical challenges and process improvements. • Contribute to Mirantis deployment knowledge base. • Continuously improve tooling and technologies.

• Design and maintain GitHub Actions reusable workflows across a multi-repository ecosystem • Own GitOps deployments through ArgoCD, including promotion workflows, sync policies, drift detection, and automated rollback strategies • Implement deployment safety mechanisms such as environment protections, concurrency rules, and verification gates • Operate and upgrade EKS clusters, including Karpenter provisioning, node groups, and critical cluster add-ons • Maintain Terraform-driven infrastructure and enforce PR-driven workflows through Atlantis • Define and maintain SLOs, SLIs, alerting rules, and monitoring dashboards across platform services • Lead incident response, coordinate recovery efforts, and execute structured post-incident reviews • Participate in an on-call rotation and contribute to improving operational processes • Operate and maintain HashiCorp Vault, including policies, authentication backends, and secret engines • Implement supply-chain security controls, including Trivy scanning, Cosign signing, SBOM generation, and OPA/Gatekeeper enforcement • Partner with Security Engineering on network policies, egress controls, and compliance standards • Automate repetitive tasks and maintain proactive runbooks to reduce operational risk • Use AI tools to improve infrastructure automation, documentation, and deployment safety validation • Collaborate with product teams to strengthen SLOs and deployment safety practices • Challenge technical assumptions and advocate for scalable, secure DevOps architectures

• Design, implement, and operate highly available, scalable services in cloud environments (primarily Azure, with some multi‑cloud scenarios) • Define and evolve SLOs/SLIs, error budgets, and capacity strategies for owned services; use them to guide engineering trade‑offs and release decisions • Analyze patterns in incidents and outages; own long‑term reliability improvements for your domain and contribute to reliability strategy across services • Write high quality code that is easy to maintain and test • Ensure design and architecture is extensible across projects, and participate in technical design and code reviews • Identify operational toil and lead automation efforts to eliminate it—deployment, runbook, and remediation workflows that make incidents rarer and faster to resolve • Develop robust, well‑tested tooling and shared libraries that are adopted across multiple teams • Improve CI/CD pipelines and guardrails to reduce change failure rate while increasing deployment velocity • Design and implement logging, metrics, tracing, and alerting for complex distributed systems; ensure signals are actionable and aligned to business impact • Build and automate tools and solutions for incident impact analysis and effective mitigation • Participate in and often lead incident response for Sev0–Sev2 events: triage, mitigation, coordination, and clear communication • Perform and contribute to blameless post‑incident reviews, root‑cause analysis, and follow‑through on corrective actions • Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process • Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI • Create and respond to system generated alerts to maintain system health • Work with Operations and Engineers to fill any gaps in alerting and telemetry • Act as the primary SRE partner for one or more engineering teams—shaping architecture, reviewing designs, and embedding reliability best practices • Mentor and coach other SREs and software engineers on topics such as debugging, observability, incident management, and performance optimization • Contribute to and help standardize SRE practices, runbooks, and production readiness criteria across CPE and product teams • Work with Product Management, collaborators and other developers to understand design requirements and provide estimates for development • Learn and grow in all key technologies in Docusign and be a partner to Eng and Operations teams