About the Role A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours. Time: 10 AM - 10 PM (U.S. Pacific Time) Who You Are - A hospitality-minded professional who thrives on creating standout guest experiences - A strong communicator with a friendly, clear, and empathetic tone - A proactive problem-solver who remains calm under pressure - Detail-oriented and dependable in a fast-paced, high-touch environment What You'll Do - Respond to guest inquiries and feedback with care and efficiency - Resolve issues and turn challenges into positive moments - Coordinate with kitchen and service teams to ensure smooth delivery - Uphold high standards for guest recovery and retention - Support cross-functional collaboration and ad hoc projects

Posting Date 03/25/2026 3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America Join DaVita Integrated Kidney Care (IKC) as an Engagement Specialist At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Position Details: - Location: Remote, work from home. This is currently a Remote position. However, we value in-person patient care and may transition to a hybrid-remote model in the future. - Schedule: Monday–Friday, full-time schedule with the ability to accommodate patient availability- flexibility is key. No nights, No weekends, No on call. Daily may start time between 7:00–8:00 AM - Home environment must include a quiet, private office space with high-speed internet (Ether cable may be required) to support efficient use of all programs. - Engagement Specialist Responsibilities: - Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments - Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person - Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate - Maintain accurate documentation and communicate patient updates to the care team - Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement - Organize outreach efforts by urgency and importance to maximize patient impact Care Coordinator Responsibilities: (May represent some role responsibilities) - Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments - Perform outbound calls and respond to inbound calls from patients, providers, and Village resources - Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed - Assist the clinical team with moving patients through the continuum of care by completing tasks as directed - Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs - Communicate directly with patients in a timely and professional manner - Maintain accurate, complete, and confidential documentation - Demonstrate exceptional two-way communication, both oral and written - Act in alignment with DaVita’s mission and values to deliver high-quality patient care Qualifications: - High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred - Previous IKC experienced required - 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred - Prior healthcare experience preferred - Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook - Strong verbal and written communication skills, active listening, and motivational engagement techniques - Highly organized, with excellent time management and follow-through - Ability to work both autonomously and collaboratively with care team members - Home workspace must provide a quiet, private environment with reliable high-speed internet Why You’ll Love Working Here: - Directly impact patient care and engagement for complex chronic conditions - Be part of a mission-driven, collaborative care team - Flexible hybrid schedule with opportunities for professional growth - Supportive environment that values innovation, communication, and patient-centered care Join our team and help patients navigate their care journey What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #LI-TS2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $20.50 - $26.00 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners. Opportunity: Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Provides support to multiple departments. Responsibilities: - Provides general information to all students taking online courses and handles general requests such as transcript requests, website information. - Handles all incoming service-related inquiries via phone and electronic communication avenues within established service metrics. - Provides follow-up to students with service-related requests as necessary. - Consistently meets/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and adherence). - Must be able to work a flexible schedule that includes evening and weekend hours. - Assists will special projects. - Completes other duties as assigned. Qualifications: - Associates or equivalent 2 years of college experience required. - Bachelor's degree preferred. - Customer service experience required. - Excellent verbal and written communication skills required. - Proficiency in PC skills, Excel, Word and keyboard typing required. - Experience working in a call center environment preferred. - Ability to work both independently and in a team environment. - Proactive, self-starter and detailed oriented. - Excellent active listening skills. - Ability to demonstrate attentiveness, empathy and self-control. - Enthusiasm for customer care and proving the highest quality of service. *This job will be posted until 3/28/2026. DeVry University offers benefit options for full-time colleagues, including: - 401(k) and Roth Plan w/match - Paid Tuition Program - Remote and Flex Work Options - Medical, Dental and Vision Coverage - Paid Time Off - Paid Parental Leave - Fertility Coverage - Family and Domestic Partner Coverage - Adoption Assistance - Wellness Programs - Volunteer Time Off - Technology Stipend - Career Development Programs - Mental Health Care Programs - Tax Savings Account (FSA and HSA) - Short-Term/Long-Term Disability Coverage - Life, Accident, AD&D, Critical Illness Insurance - Auto/Homeowners, Pet and Legal Insurance - Exclusive Discount Programs - Family Care Services - 2nd.MD, a virtual expert medical consultation service - Health Advocacy Service Benefits vary based on employment status. We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued, respected, and supported.

• Serve as a named resource and partner for Digital.ai customer organizations. • Forge deep relationships with customers and account teams, maintaining awareness of key events, needs, potential risks, and value drivers. • Help to improve customers’ overall technical and operational health, realizing maximum value out of their Digital.ai investment. • Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability. • Establish regular cadence calls with key customers covering issues, roadmaps and any other items of interest and concern. • Run a user group or webinar, showcasing how end users can get the most from our products. • Build reputations and relationships as a Trusted Advisor to the customer.