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Phigenics logo
Phigenics

Independent provider of Comprehensive and Defensible Water Management Programs

Sales Support Coordinator

Location

Illinois

Posted

75 days ago

Salary

$55K - $65K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Sales Support Coordinator

Phigenics

• Provide general support and coordinate a variety of administrative activities for the field service team, account management team, and external clients. • Act as a customer point of contact for issues and questions relating to their supply orders and lab reports. • Initiate testing supply orders to designated internal and client collectors. • Work with different areas of the company to ensure needed information is facilitated and received by proper personnel to complete tasks. • Manage and facilitate the Chain of Custody process for testing services. • Work in Phigenics customer software to ensure reports are properly uploaded, correct people have access, and are receiving proper notifications. • Participate as needed in monthly planning meetings to confirm orders placed, tracking, and rendered services. • Maintain an understanding of the remaining PO balance per contract so proper billing can be achieved. • A tracking system will be provided. • Maintain and update the pre-built distribution list for reports and scheduled orders. • Keep accurate records of contacts and ship to address in Phigenics designated systems. • Support account managers in facilitating retests or one-time quotes. • Pull and maintain spreadsheets for Monthly WMS scheduling and proper supply ordering. • Enter Jira Tickets for account managers: PASL requests, IT requests, Weekend Work needs, Procurement supply needs, etc., upon request. • Initiate recollection and retest supply order needs and work with field service and account managers to ensure events are scheduled and supplies ordered.

Job Requirements

  • Bachelor’s degree preferred
  • 2+ years of experience in sales support, customer service, or an administrative role
  • Experience in a fast-paced sales environment is a plus.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems such as HubSpot or Salesforce.

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