• Partner with the sales team to plan, create, develop and deliver CAMA demonstrations to potential and current customers to prove and confirm the value of our solutions and how they can meet their specific needs. • Engage with prospects to understand specific needs/problems and lead/contribute to the development of appropriate technical solutions. • Identify bundling opportunities during the sales cycle to increase revenue. • Build customer relationships and business plans to create opportunities and improve product sales. • Manage and execute technical workshops and proofs of concept. • Work closely with sales and customer success to identify opportunities and provide RFP response and technical support, advice and coaching. • Collect customer feedback for product enhancement. • Provide recommendations for new product development and enhancements based on market demand, customer feedback, and competitive positioning. • Support customer queries on product selection and capability. • Stay up to date on Catalis’ technologies and new features as well as competing tech. • Identify product partnerships and integrations that elevate Catalis offerings and deliver increased value to our customers. • Train and coach internal teams as necessary.

• supporting the sales team in pre-sales calls by providing technical expertise, answering prospect questions, and addressing technical concerns • preparing and delivering tailored product demos based on customer requirements and specific use cases • conducting technical support calls and providing L1 technical support to customers • running customer onboarding sessions to ensure smooth adoption of our products • preparing technical documentation, integration guides, and product briefs for the sales team • building and maintaining relationships with customers, proactively engaging to ensure their success • collecting customer feedback and translating it into actionable insights for the product and GTM teams • creating and maintaining a knowledge base – playbooks, ready-made solutions, FAQs, and best practices • writing workarounds, simpler implementations, and integration examples for customers • continuously deepening your technical knowledge of our products and the broader ecosystem

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Our GTM team members work hand in hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our GTM team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks who isn’t committed to your success — everyone pitches in to assist when it comes to solutions selling, learning, and development. As a member of our Sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. Job Summary As a Principal Architect at Palo Alto Networks you are responsible for the technical strategy throughout the life of our most strategic partnerships. You function as a technical advisor and advocate, thought leader, and executive partner to our prospects, customers, and sales teams. As a Principal Architect you pick up where our executive relationships from our CEO, CPO and CRO leave off and balance business and technical acumen to function as the executive partner for technical strategy and execution. As the technical strategy owner you are responsible for aligning our solutions to prospect and customers problems, priorities, environment, challenges, politics, and architecture, You provide guidance on how to architect Palo Alto Networks Zero Trust, Network Security and SASE solutions into customer environments and articulate the Palo Alto Networks point of view for solving complex security challenges as the benchmark for success. As a technical advisor and advocate, you put yourself in the seat of the customer to see the world through their eyes then apply your expertise and creativity to help them realize value through our solutions. You align all technical resources to execute the needed strategy and serve as the executive partner to sales leadership. You provide valuable insights and education on effective risk reduction, compliance, governance, and cost reduction through a prevention first security approach based on the Palo Alto Networks security platform. As a thought leader you challenge the status quo and use your subject matter expertise and creativity to think outside the box to architect elegant, effective, and simple solutions to complex problems. You address IT-related issues by leveraging the full Palo Alto Networks portfolio in a way that creates differentiated business value. As an executive partner you are responsible for improving the productivity of our sales teams through the creation and delivery of business-relevant security conversations for and our key prospects and customers. You also build trust with our champions and decision makers to influence their buying criteria and work alongside our account teams to uplevel our selling approach and execution. Key Responsibilities The Principal Architect's value is measured in their ability to increase sales productivity by: - Play a key role on the EBC (Executive Briefing Centre) team in creating customer messaging that ties together the entire Palo Alto Networks Portfolio - Uncovering opportunities and conveying the differentiation of Palo Alto Networks Zero Trust, Network Security and SASE strategies - Compelling communication to gain the trust and buy-in from Vice President and CXO contacts at our largest customers and prospects - Setting and driving an agenda with the customer or prospect, both directly and with sales teams, and within the market through various engagements, including client workshops and architectural assessments and designs - Developing and maintaining a deep understanding of competing solutions and architectures and being able to successfully position a Palo Alto Networks approach - Uncovering new technology applications and use cases and aiding in creating presentations, documents, and deliverables that will illustrate value to prospects and customers and the Palo Alto Networks sales teams - Uncovering and documenting technological/business value gaps between the Palo Alto Networks platform and competitive offerings and communicating these to the broader Palo Alto Networks Sales organization - Becoming a valued resource to Product Management to discover and understand current shortcomings and competitive insights in our product suite and requirements for future strategic market segments - The role will require close coordination with the EBC Team, Senior Leadership, Sales, Palo Alto Networks CISO and Theater CISO's, Sales Engineering leadership, Product Management, Marketing, Channel Partners, and the Consulting Engineering team - This is a senior technical customer-facing role, and the value produced must be evident and recurrent - Customers and sales teams will ask for you by name Qualifications Required Qualifications - Proven experience in pre-sales is highly preferable - We will also consider applicants with consulting experience - Extensive knowledge of network and endpoint security architectures, history, and trends - Solid fundamental networking background - Knowledge of ancillary security areas such as identity management, SIEM, public and private cloud architectures - Demonstrable experience in establishing credibility and strategic messaging with large enterprise customers - "Whatever it takes" attitude and motivation to do whatever is necessary to close deals - Expected customer travel is 50% both in theater and internationally, including customer and Palo Alto Networks location onsite meetings - Strong communication (written and verbal) and presentation skills - Robust problem finding and solving skills, ability to analyze complex multivariate problems, and systematic approach to gain quick resolution, even under duress Qualifications Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About the Role We are seeking a skilled and customer-focused Technical Solutions Consultant to join our Client Services team. Reporting to the Strategy Manager, this role will be responsible for delivering technical onboarding, solution design, and ongoing implementation support for some of Xtremepush’s most complex and strategic clients. As a Technical Solutions Consultant, you will work directly with client technical teams, marketing stakeholders, and internal Product and Engineering teams to ensure successful implementation of the Xtremepush platform. This role is critical in ensuring integrations, data architecture, and CRM use cases are designed and delivered to a high standard throughout the client lifecycle - from initial discovery and onboarding through to ongoing optimisation and technical consultation. You will support clients who require a higher level of technical partnership than can be provided through standard onboarding, Account Management, or Support channels, particularly where complex integrations, migrations, or advanced CRM setups are involved. This is an excellent opportunity for someone with strong CRM and data integration experience who enjoys solving technical challenges, working closely with enterprise clients, and delivering high-quality marketing technology solutions in a fast-moving environment. This is a remote role. #LI-Remote Key Responsibilities Client Onboarding & Technical Discovery - Lead technical discovery sessions with new clients and prospects to understand platform architecture, data sources, and CRM requirements - Define integration approaches across SDK, API, Webhooks, batch imports, and Kafka ingestion methods Solution Design & Architecture - Design end-to-end customer engagement solutions using Xtremepush features including Journeys, Campaigns, Segmentation, Promotions, and Personalisation - Translate business use cases into scalable technical implementations - Recommend best practices for event structure, profile attributes, identity resolution, and consent management - Validate technical feasibility of complex use cases with Product and Engineering teams SDK & Platform Implementation Support - Guide clients through mobile and web SDK integrations (iOS, Android, Web, React Native, etc.) - Support setup of push notifications, email, SMS, in-app messaging, and web messaging channels - Assist with device tracking, subscription preferences, and identity management - Provide technical support during development, QA, and production rollout phases - Support marketplace and custom integration workflows Campaign & CRM Use Case Enablement - Support implementation of lifecycle campaigns, triggered journeys, promotions, and segmentation strategies - Assist clients with campaign triggers, event-based automation, and API-driven workflows - Provide guidance on personalisation tokens, dynamic content, and templating - Help marketing teams design technically sound campaign architectures Ongoing Technical Consultation & Support - Act as the technical point of contact for assigned enterprise clients - Support post-onboarding optimisation, new use cases, and platform enhancements - Investigate and resolve complex technical or data-related issues - Work with internal teams to ensure timely resolution of escalations Cross-Functional Collaboration - Partner with Account Managers and Customer Success to deliver a consistent client experience - Work with Support and TechOps to troubleshoot platform or integration issues - Provide feedback to Product on client requirements and feature gaps - Contribute to internal documentation, best practices, and onboarding templates Continuous Improvement & Enablement - Share knowledge across global Client Services teams - Stay up to date with CRM, CDP, and marketing automation best practices - Identify opportunities to improve onboarding processes and technical delivery Your Experience and Qualifications Essential Requirements - 2–5 years experience working with CRM, marketing automation, CDP, or SaaS platforms - Strong understanding of APIs, JSON, and data integration concepts - Experience with event-driven architectures and customer data models - Experience supporting technical implementations for enterprise clients - Strong problem-solving skills and attention to detail - Ability to communicate technical concepts to both technical and non-technical stakeholders - Comfortable working with clients across different time zones, including APAC and EMEA Preferred Qualifications - Experience with Kafka, webhooks, SDK integrations, or cloud-based platforms - Familiarity with mobile marketing, push notifications, and in-app messaging - Experience with customer data platforms (CDP) or identity resolution - Experience in gaming, sportsbook, fintech, insurance, retail, or high-volume SaaS environments - Basic SQL or data analysis experience - Experience working in a client-facing technical consulting role Technical Competencies - REST APIs and webhook configuration - JSON / event payload design - Data mapping and ETL concepts - SDK implementation fundamentals - Segmentation and customer data modelling - Campaign automation and journey orchestration Location This is a remote role based in Canada