Department: Operations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (candidate expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Operations Manager oversees and optimizes core business operations to ensure efficiency, scalability, and execution excellence. This role blends strategic thinking with hands-on leadership across processes, systems, data, and people. You will act as the operational backbone of the organization—building structure, improving workflows, and enabling teams to perform at a high level. This role is ideal for operators who enjoy owning outcomes, solving complex problems, and driving execution across multiple priorities. Your Impact Your leadership strengthens operational discipline, reduces inefficiencies, and enables sustainable growth. By building scalable systems and improving execution, you help teams move faster with clarity and consistency. Your work turns strategy into repeatable, measurable results. Core Responsibilities Operations Strategy & Execution — 30% - Lead day-to-day operational execution across teams and workflows - Translate business objectives into clear operational plans - Identify gaps, risks, and inefficiencies across operations - Drive continuous improvement initiatives Process Optimization & Systems — 25% - Design, document, and optimize operational processes and SOPs - Implement automation to reduce manual work and errors - Improve cross-functional workflows and handoffs - Maintain operational documentation for scale Data, Reporting & Insights — 20% - Track operational KPIs and performance metrics - Build and maintain dashboards and reports - Analyze trends to support data-driven decision-making - Communicate insights clearly to leadership Team & Resource Management — 15% - Oversee capacity planning, scheduling, and workload distribution - Support onboarding, training, and performance management - Ensure accountability and operational consistency - Foster strong execution habits in remote environments Project & Initiative Management — 10% - Lead cross-functional initiatives and operational projects - Manage timelines, dependencies, and stakeholder expectations - Escalate risks and blockers proactively - Ensure on-time and high-quality delivery

Department: Operations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (candidate expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Operations Manager oversees and optimizes core business operations to ensure efficiency, scalability, and execution excellence. This role blends strategic thinking with hands-on leadership across processes, systems, data, and people. You will act as the operational backbone of the organization—building structure, improving workflows, and enabling teams to perform at a high level. This role is ideal for operators who enjoy owning outcomes, solving complex problems, and driving execution across multiple priorities. Your Impact Your leadership strengthens operational discipline, reduces inefficiencies, and enables sustainable growth. By building scalable systems and improving execution, you help teams move faster with clarity and consistency. Your work turns strategy into repeatable, measurable results. Core Responsibilities Operations Strategy & Execution — 30% - Lead day-to-day operational execution across teams and workflows - Translate business objectives into clear operational plans - Identify gaps, risks, and inefficiencies across operations - Drive continuous improvement initiatives Process Optimization & Systems — 25% - Design, document, and optimize operational processes and SOPs - Implement automation to reduce manual work and errors - Improve cross-functional workflows and handoffs - Maintain operational documentation for scale Data, Reporting & Insights — 20% - Track operational KPIs and performance metrics - Build and maintain dashboards and reports - Analyze trends to support data-driven decision-making - Communicate insights clearly to leadership Team & Resource Management — 15% - Oversee capacity planning, scheduling, and workload distribution - Support onboarding, training, and performance management - Ensure accountability and operational consistency - Foster strong execution habits in remote environments Project & Initiative Management — 10% - Lead cross-functional initiatives and operational projects - Manage timelines, dependencies, and stakeholder expectations - Escalate risks and blockers proactively - Ensure on-time and high-quality delivery

Department: Operations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (candidate expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Operations Manager oversees and optimizes core business operations to ensure efficiency, scalability, and execution excellence. This role blends strategic thinking with hands-on leadership across processes, systems, data, and people. You will act as the operational backbone of the organization—building structure, improving workflows, and enabling teams to perform at a high level. This role is ideal for operators who enjoy owning outcomes, solving complex problems, and driving execution across multiple priorities. Your Impact Your leadership strengthens operational discipline, reduces inefficiencies, and enables sustainable growth. By building scalable systems and improving execution, you help teams move faster with clarity and consistency. Your work turns strategy into repeatable, measurable results. Core Responsibilities Operations Strategy & Execution — 30% - Lead day-to-day operational execution across teams and workflows - Translate business objectives into clear operational plans - Identify gaps, risks, and inefficiencies across operations - Drive continuous improvement initiatives Process Optimization & Systems — 25% - Design, document, and optimize operational processes and SOPs - Implement automation to reduce manual work and errors - Improve cross-functional workflows and handoffs - Maintain operational documentation for scale Data, Reporting & Insights — 20% - Track operational KPIs and performance metrics - Build and maintain dashboards and reports - Analyze trends to support data-driven decision-making - Communicate insights clearly to leadership Team & Resource Management — 15% - Oversee capacity planning, scheduling, and workload distribution - Support onboarding, training, and performance management - Ensure accountability and operational consistency - Foster strong execution habits in remote environments Project & Initiative Management — 10% - Lead cross-functional initiatives and operational projects - Manage timelines, dependencies, and stakeholder expectations - Escalate risks and blockers proactively - Ensure on-time and high-quality delivery

• Overseeing daily call center, back office, and/or collections operations • Establishing performance expectations and monitoring productivity • Coaching, mentoring, and developing supervisors and frontline staff • Conducting regular team meetings and providing structured feedback • Developing staffing plans and schedules • Monitoring and analyzing operational data • Preparing and delivering performance scorecards and management reports • Ensuring adherence to company policies and regulations • Addressing escalated customer concerns • Partnering with cross-functional teams to improve processes • Leading interviewing, hiring, and onboarding efforts • Maintaining accurate documentation • Driving continuous improvement initiatives • Performing additional duties as assigned