**Position:** Client Success Manager - Cold Email & Lead Generation **Type:** Full-Time Remote | Working Hours: Flexible with U.S. client meetings **Location:** Colombia, Mexico, Brazil **About This Opportunity:** Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment. **What You'll Do:** • Serve as primary point of contact for 20-30 active cold email and lead generation clients • Lead regular client check-ins, manage expectations, and handle ongoing campaign requests • Diagnose and resolve underperforming cold email campaigns to improve results • Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy • Quality-check campaigns before launch to ensure readiness and performance standards • Proactively identify risks early and prevent client churn through excellent relationship management • Build and refine delivery documentation, playbooks, and processes as the business scales • Track client health metrics, SLAs, and delivery standards for continuous improvement • Collaborate with development team on technical issues and outreach team on execution • Report on client health, campaign performance, and delivery metrics to leadership **What You Bring:** • Experience in client delivery, account management, or operations within growing companies • Background in cold email agencies, lead generation, or similar high-velocity environments • Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement • Ability to personally write copy and troubleshoot campaigns when technical issues arise • Strong problem-solving skills and comfort working with evolving systems and processes • Technical understanding of APIs, automations, and data flows without heavy engineering support • Daily practical use of AI tools for operational work and campaign optimization • Excellent communication skills with ability to manage executive-level client relationships • Experience operating in startup environments with high ownership and fluid responsibilities • Strong focus on execution, measurable impact, and results-driven outcomes **Key Success Metrics:** • Client retention rates and churn reduction across portfolio • Campaign performance improvements and deliverability optimization results • Client satisfaction scores and relationship health maintenance • Delivery consistency and SLA adherence across all client accounts • Overall impact on client results and business growth **Why You'll Love This Role:** • Own complete client relationships with direct impact on business success • Work with cutting-edge cold email and lead generation technologies • High autonomy and ownership in fast-growing startup environment • Direct collaboration with founders and leadership team • Remote flexibility with established client success processes **Ready to drive client success?** Apply now with your account management experience examples. #ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #Colombia

Role Description This position will assist our team members in effectively managing owner communication for our short-term rental properties. Routine questions & concerns must be responded to in a timely manner with more detailed and specific situations funneled to the correct department to answer and/or resolve. Candidate must monitor shared inbox focused on owner relations to include incoming questions/concerns homeowners may have about their property and reservations to include marketing, maintenance, accounting and housekeeping issues/requests. This position also requires the candidate to receive and respond to incoming calls while accurately documenting conversations to provide updates to appropriate departments. Vendors will need to be reached out to regularly to coordinate scheduling and ensure requests have been completed. Candidate will relay updates to our team members via Microsoft Teams, emails and calls when necessary - in addition to maintaining owner communication log. Your Main Responsibilities - Take owner requests and funnel them to correct department so appropriate team member can resolve and/or follow up such as: - Submitting work orders to the maintenance team and/or reaching out to vendors for owner requested maintenance and ensuring requests have been completed. - Relaying housekeeping concerns from owner to housekeeping team. Also responsible for answering housekeeping related questions such as cost of cleans and linens services. - Updating marketing team on owner requests such as interest in campaigns and proposed discounts. - Confirming questions regarding payments, statements, refunds with accounting team and answering routine questions when needed. - Relaying guest requests from Guest Services team for approval to include permitting special events, additional pets, requested discounts, reservation edits, refunds etc. - Providing quotes for maintenance issues & projects for approval and following up with appropriate vendor for scheduling. - Requesting approval from owner on inventory/furnishing updates that need to be made and coordinating this with inspections/housekeeping team. - Other tasks required: - Inputting owner reservations and block calendar for maintenance, photoshoots, deep cleans etc. - Cancelling reservations for owners/owner guests when needed. - Daily inbox upkeep ensuring emails are filed away in correct folder. - Maintaining daily log of owner communication for other team members to review and pick up as needed. - Assisting with sending out mass emails on updates and owner newsletters. - Monitoring rental calendars to update owner services team & marketing on properties with many vacancies to fill. - Data entry such as creating & updating databases with property and owner specific information; to include keeping track of maintenance, upgrades, updates, requests, issues etc… - Other special projects as assigned such as compiling notes into guides, editing templates, and creating reports. Qualifications - Must be highly articulate and able to handle a variety of incoming calls and emails. Frequent updates are required to homeowners and other team members on multiple different topics. This requires effective multi-tasking. - Detailed responses must be tracked with updates provided in a timely, organized manner for other members to jump in as needed. Candidate must be thorough, and detail orientated. - Responses must be professional for all forms of communication, even during situations of escalation. Exceptional literacy skills required and candidate must be comfortable speaking on the phone for long periods of time throughout the day. - Candidate must be computer proficient and able to navigate a variety of property management software’s to effectively delegate and assist other departments. The use of Microsoft 365 products is required as well and familiarity with these products are also required. Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port) - i5 11th Gen or higher - Windows 11 / MacOS Catalina or higher - Minimum of 8 GB RAM - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) - Back-ups in case of power or internet provider interruptions - Good headset and webcam (preferably noise-canceling headset) Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Role Description Ontra is seeking a Customer Success Associate (CSA) to join our rapidly growing company. The CSA will be a key player on the Contract Automation Customer Success team and will support the team across all accounts on projects, tasks, issue resolution, and deliverables such that it allows us to drive the most value for our customers. If you consider yourself proactive, energetic, and self-driven, and are looking to grow your customer success career in a fast-paced environment, then we’d love to hear from you! What You’ll Do - Customer Onboarding & Adoption: Support the speedy onboarding of customers and their implementation of our Contract Automation product; support the department in increasing the adoption and utilization of Ontra’s CA product and its features. - Retention & Expansion: Contribute to the department’s retention and expansion goals by assisting with elements of the customer journey and by helping our Contract Automation customers find value in our CA solution. - Ontra App and Salesforce: Become an Ontra app expert, staying up to date on core processes; and manage all Ontra app and Salesforce updates. - Process Optimization: Efficiently enact the customer journey and help constantly improve the company’s customer-facing processes. Qualifications - At least one year of professional work experience within the customer success or customer service spaces; experience within legal tech or fintech environments preferred. - You communicate in a clear, concise, and compelling way, and have excellent professional writing skills and email etiquette. - Effective project management and consistent delivery of timely, high-quality work. - You are process-oriented and are comfortable creating and maintaining systems upon which others rely, especially in a global, remote environment. - You have excellent time-management skills, can prioritize tasks appropriately, and work to streamline processes. - You have the desire and ability to rapidly learn about our customer base and their different requirements while adapting to new platforms quickly. - You seek to accurately understand and proactively meet customer needs, establishing a foundation of trust and partnership in relationships with key customer stakeholders. Requirements - Base Pay Range: $56,000 — $84,000 USD. - We currently hire exclusively in the United States, including states such as Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington. Benefits - Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London. - Twice yearly team offsites for in-person collaboration. - Paid flexible time off policy. - Paid parental leave and benefits. - Employer-supported retirement contributions, varying by country. - Monthly phone and internet reimbursement. - Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and more. - Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program. - Various options for medical, dental, and vision insurance.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. About the role: As a Customer Trainer at Cresta, you will play a pivotal role in ensuring our customers and employees have the knowledge and skills they need to make the most of our contact center technology. You will collaborate with Subject Matter Experts (SMEs) to design and deliver engaging, instructor-led training sessions, create instructional videos, and support documentation. Your goal is to drive product adoption and enable our customers to see value quickly. Key Responsibilities: - Collaborate with SMEs: Work closely with Subject Matter Experts to design engaging, instructor-led training sessions that align with Cresta's product offerings and customer needs. - Facilitate Training Sessions: Lead group training sessions for customers, ensuring they have a deep understanding of our products, features, and best practices. - Curriculum Maintenance: Continuously maintain the live training curriculum, making improvements based on product enhancements and feedback from learners and SMEs. - Product Knowledge: Be a resourceful learner, consistently seeking ways to better understand Cresta's products and how customers leverage our solutions in various use cases. - Company Initiatives: Actively participate in various company initiatives and projects as requested, contributing your expertise and insights to help achieve our organizational goals. - New Hire Onboarding: Support with onboarding and training for new hires, helping them acclimate to Cresta's culture and technology solutions. - Video Creation: Record instructional videos and product demonstrations to enhance the learning experience and provide easy access to training materials. - Documentation: Assist with auditing, maintaining, and creating support documentation to ensure users have access to clear and up-to-date resources. - eLearning & Instructional Design: - Design and build interactive eLearning courses using Articulate Rise (and Storyline, where applicable) - Translate product workflows and use cases into engaging, self-paced learning experiences - Incorporate multimedia elements (video, quizzes, knowledge checks) to reinforce learning outcomes - Maintain and update eLearning content in alignment with product release Qualifications: - 3-5 years of experience - Previous experience in the contact center industry is highly preferred. - Demonstrated experience as a trainer, educator, or in a similar role. - Strong problem-solving skills and the ability to adapt to changing training needs. - Excellent written and verbal communication skills. - Self-motivated, proactive, and able to work independently in a remote environment. - Willingness to travel (up to ~50%) - Tech-savvy and eager to learn new technologies and products. - A strong desire to help others succeed and a passion for education. - Experience with SaaS products or contact center technology is a plus. - Strong presentation and facilitation skills (comfortable leading live sessions) - Ability to explain complex concepts in a simple, engaging way - Experience creating training content (slides, videos, documentation, LMS content) - Customer-first mindset with strong empathy and communication skills - Highly organized and able to manage multiple training programs - Comfortable working cross-functionally with CS, Product, and Sales teams Perks & Benefits: - We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs - Paid parental leave to support you and your family - Monthly Health & Wellness allowance - Work from home office stipend to help you succeed in a remote environment - Lunch reimbursement for in-office employees - PTO: Flexible Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $120,000 - $150,000 Base + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai