Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via phone, chat, and email; - Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions; - Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues; - Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults; - Log, prioritize, and escalate incidents according to established incident management procedures; - Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms; - Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets; - Apply customer support best practices to ensure a high-quality user experience; - Maintain a strong understanding of client solutions while meeting established KPIs. What you need to succeed in this role: - Excellent English skills (at least C1 for written and verbal communication); - Proven Technical Support experience; - Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus); - Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators; - Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures; - Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Familiarity with IT ticketing systems and remote support tools. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding technical support via phone, chat, and email; - Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions; - Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues; - Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults; - Log, prioritize, and escalate incidents according to established incident management procedures; - Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms; - Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets; - Apply customer support best practices to ensure a high-quality user experience; - Maintain a strong understanding of client solutions while meeting established KPIs. What you need to succeed in this role: - Excellent English skills (at least C1 for written and verbal communication); - Proven Technical Support experience; - Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus); - Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators; - Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures; - Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: - Familiarity with IT ticketing systems and remote support tools. Benefits: - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Quality Assurance Associate II $16.50 per hour Equipment provided Must Reside in or near Frankfort, Kentucky Shift: Availability between the hours of operation - Monday thru Friday - 8:00 AM - 5:00 PM EST Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best!   Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. - $16.50 per hour pay rate (bi-weekly pay) - Equipment provided. - Full-time schedule (40 hrs. a week) - Career Growth Opportunities - Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. Job Description: Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure? If so, a Customer Service Representative position with Conduent may be perfect for you and we invite you to apply to join our rapidly growing team of call center professionals in Frankfort, KY. THIS POSITION IS TEMPORARILY REMOTE, YOU MAY BE REQUIRED TO RETURN TO THE OFFICE LOCATED IN FRANKFORT, KY and must be in driving distance to pick up equipment. As a Customer Service Representative with Conduent, you will utilize problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. As a Customer Service Representative with Conduent, you will utilize problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE On any given day, you may: - Answer phone and email inquiries from medical providers, case managers and other business support professionals - Provide technical support for Commonwealth administrated Medicaid web applications - Performing system research and asking questions to identify the root cause of the caller's issue - Assisting users with system navigation - Walking users through basic troubleshooting steps (clearing cache/cookies, restarting computer) - Documenting calls in CRM (Customer Relationship Management) system - Transferring users to other call centers - Escalating caller's issues - Follow shift schedule and daily break/lunch schedule - Seated all day Candidate Qualifications: - Customer focused with a commitment to client satisfaction - Goal oriented high performers - Able and willing to work full-time shift during our hours of operation (Monday-Friday, 8am to 5pm) - Able to closely adhere to a designated work schedule - Able to deliver thorough information within agreed upon call handle times - Strong written and verbal communication skills - Excellent phone and soft skills - Excellent attendance - Detail oriented - Comfortable talking on the phone for extended periods of time BASIC QUALIFICATIONS: - High school diploma or G.E.D. - 6 months of customer service or other telephone experience - Must have access to high speed wired internet connection - Access to a quiet work environment free from distractions - Ability to pass a criminal background check AND drug screening - 25 WPM typing - Intermediate computer skills and knowledge of basic programs Leadership - Has no supervisory responsibilities. - Manages own workload. Problem Solving - Ability to problem solve, self-guided. - Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills - Exchanges information and ideas effectively. Responsibility Statements - Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. - Identifies customer needs by referring to case notes and examining each as a specific case. - Performs routine call center activities concerning business products and services. - Uses standard scripts and established guidelines and under supervision, to meet SLAs. - Provides customers with information that is specialized and communicated in a warm empathetic manner. - Gathers all necessary information to update the database. - Escalates issues to senior levels, based on complaints or concerns. - Explains company policies to customers. - Performs other duties as assigned. - Complies with all policies and standards. #44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

The Customer Care Associates Bilingual will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills, as well as the ability to assist Spanish speaking patients. Shift: 10am to 7pm EST Essential Duties & Responsibilities - Answer inbound patient calls - Return patient calls daily and assist them with their questions regarding billing statements - Fully understand and follow all guidelines pertaining to HIPAA and PHI - Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information - Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure - Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation - Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation - Successfully work within a team environment to escalate questions and outstanding work appropriately - Own and manage open patient inquiry cases through full resolution - Assist, train, and consult with other departments as needed - Participate in the continuing education of applicable software and hardware - Participate in departmental and other meetings as requested - Ensure that management is made aware of client issues or problems in a timely manner