• Manage day-to-day operational workflows and identify areas for efficiency improvements. • Support automation initiatives to reduce manual processes and improve accuracy and speed. • Partner with cross-functional teams to streamline tools and processes for both internal teams and customers. • Ensure adherence to operational controls, compliance requirements, and risk management practices. • Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards. • Monitor operational performance metrics and escalate risks or gaps to leadership. • Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling. • Expand and improve self-service options to reduce dependency on manual support. • Implement regular feedback loops to capture insights and inform continuous improvement. • Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders. • Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption. • Track and report operational outcomes, providing insights and recommendations to leadership. • Execute operational projects and strategic initiatives in collaboration with senior leaders.

• Help shape and implement the go-to-market strategy in your region of focus, drive annual and quarterly planning and target setting, conduct independent analysis of the business, gather insights, make compelling recommendations to GTM and GTMOps leadership, and drive change management to improve the business in line with Sales Lead priorities. • Own territory carving, territory updates, quota-setting analysis, and other data-driven priorities in planning and execution of the business. • Help lead Forecasting and business inspection cadence. • Spearhead complex change management initiatives that improve the performance of the business. • Act as regional representative with other Sales Ops functions: sales compensation, pricing, and deal desk. • Build analytical dashboards in Google Sheets or Looker to drive strategic business decisions. • Work in a highly collaborative manner to drive strategy, revenue growth and scalable operations with various stakeholders across our Go-To-Market functions (e.g. Sales, Account Management, Sales Development, Customer Success, Growth, Marketing), GTMOps teams (Sales Ops, Systems & Process, Pipeline Operations, Enablement), and occasionally our Product team.

• Serve as the primary operational bridge between Sales, Branch Operations, and Central Business Operations (CBO) • Ensure seamless coordination of referrals, documentation, order processing, and issue resolution across departments • Drive accountability, remove workflow barriers, and improve speed-to-delivery, documentation quality, and revenue cycle efficiency • Act as primary point of contact between sales teams, branch staff, and centralized operational department • Facilitate communication on order status, documentation requirements, and workflow bottlenecks • Translate field needs into actionable requests for intake, billing, and eligibility teams • Order & Workflow Oversight - monitor referral pipelines and identify delays in processing or documentation. • Proactively resolve issues impacting intake-to-delivery timelines • Track escalations and ensure timely resolution across departments • Support priority account or high-value referral coordination • Verify orders meet payer and regulatory requirements prior to processing • Coordinate missing documentation retrieval between sales, referral sources, and intake teams • Reduce audit risk through proactive file review and correction • Track branch performance metrics such as intake turnaround time, delivery cycle time, documentation accuracy, authorization timelines, and revenue leakage indicators • Provide actionable insights and improvement recommendations to leadership. • Identify workflow inefficiencies across sales, branch, and CBO interactions • Recommend process improvements and standardization opportunities

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Solution Center Supervisor within PNC's Technology organization, you will be based in Denver, CO. This position may not be available in all geographic locations. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Manages the day-to-day Technology Solution Center operations. Serves as the escalation point for routine daily inquiries from staff to ensure an appropriate level of support. - Leads in the design, implementation and overall operation of technology and systems, for the Technology Solution Center function. - Collaborates with third party suppliers to ensure delivered services meet quality standards. - Analyzes, defines and documents client requirements. - Directs, motivates, and develops the organizations staff to maximize their individual contribution, professional growth, and efficacy on a team. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: - Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. - Live the Values - Role models our values with transparency and courage. - Enable Change - Takes action to drive change and innovation that will transform our business. - Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. - Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support Competencies Call Center Technologies, Customer Support Operations, ITIL Service Delivery, IT Industry: Trends & Directions, IT Service Management (ITSM), Standard Operating Procedures Work Experience Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors (Required) Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $51,750.00 – $105,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/27/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.