• Customer Communication: Demonstrating value, sharing thought provoking topics, and threat intel. • Strategic Thinking: Identifying areas for growth and long-term success. • Relationship Management: Establish and nurture strong relationships with key stakeholders. • Customer advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals. • Analysis: Identify trends and areas for improvement through analysis of customer data. • Continuous learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

• Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts. • Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals. • Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts. • Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor. • Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth. • Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts. • Create frameworks, QBR templates, customer education programs, and proactive engagement models. • Turn successful customers into advocates through case studies, references, and participation in product advisory boards. • Contribute to the early hiring, mentoring, and scaling of the Customer Success organization as Allium grows.

• Du führst strukturierte Onboarding-Prozesse mit Kunden durch • Du analysierst Geschäftsmodelle, Frameworks und bestehende Inhalte • Du überführst dieses Wissen in durchdachte KI-Plattform-Architekturen • Du definierst gemeinsam mit dem Kunden Strukturen für Vertrieb, Marketing & Delivery • Du setzt Plattformen operativ mit auf • Du konzipierst Rollenprompts, Systemprompts und Use-Case-Prompts • Du entwickelst wiederverwendbare Prompt-Standards und gibst sie frei • Du führst Schulungen, Enablement-Calls und Demos durch • Du begleitest Bestandskunden mit regelmäßigen Strategie- & Statusgesprächen • Du gibst strukturiertes Kundenfeedback an die Produktentwicklung weiter • Du pflegst und verbesserst Customer-Success-Prozesse im CRM

• Engage with assigned customers to develop and account strategy that drives customer value realization with purchased products • Identify cross-sell opportunities • Ensure full subscription renewals • Establish executive level relationships with assigned accounts • Organize, facilitate, and create content for regular value based executive business reviews with assigned customers • Facilitate the coordination of internal resources to resolve complex problems • Ensure customers provide feedback through NPS surveys regarding their overall satisfaction • Track high value customer deployments, utilization, net promoter/satisfaction, and other key customer data within CRM • Communicate "voice of the customer" feedback to upper management • Provide regular updates to the Director of Customer Success on account trends and recommended process improvements.