• Serve as the primary technical point of contact for customers regarding SAP technology and cloud service delivery • Partner with the Client Delivery Manager (CDM) to maintain regular stakeholder cadence and manage service delivery expectations • Lead and own technical discussions, coordinating with internal SAP delivery experts as needed • Maintain a deep understanding of the customer’s SAP landscape and system interdependencies • Support account and technical operations teams in executing service delivery plans and schedules • Analyze customer technical requirements and drive issues to resolution by coordinating the appropriate technical experts • Present technical offerings, architecture details, and engagement models to internal and external stakeholders • Guide customers on Business Continuity, Security, Compliance, and Network architecture • Assess customer security and network requirements to ensure alignment with SAP security architecture standards • Conduct monthly technical and operational reviews against cloud architecture and roadmap • Drive issue resolution plans through to completion • Support SAP migration and modernization roadmaps in collaboration with partners, system integrators, and SAP professional services

• Own end-to-end technical delivery for strategic clients, ensuring quality, scalability, and predictable execution. • Act as the main technical point of contact for CTOs and senior engineering stakeholders. • Lead technical discovery, solution design, and effort estimation during pre-sales and early project phases. • Define and govern cloud and hybrid architectures (AWS, Azure) following best practices and security standards. • Guide engineering teams in modern architectures, microservices, and cloud-native solutions. • Oversee the full SDLC, managing risks, dependencies, and delivery performance. • Ensure delivery health across accounts: KPIs, capacity planning, budgets, and service metrics. • Identify and support account growth opportunities through technical leadership and solution evolution.

• You're the orchestrator who brings order to chaos when a company's entire infrastructure is down. • You build the master plan, track every moving piece, and ensure nothing falls through the cracks. • You manage crises, juggling technical dependencies, client expectations, legal requirements, and forensics findings simultaneously. • You map applications to infrastructure, identify critical path dependencies, and communicate realistic timelines. • You own dashboards for executives and detailed trackers for engineers. • You lead the entire restoration workstream during critical cybersecurity incidents.

• Lead end-to-end delivery across multiple projects, ensuring consistent quality, scope, and timelines • Translate business objectives into structured delivery plans, milestones, and performance indicators • Oversee the onboarding of engineers to the client accounts, ensuring readiness and smooth integration • Collaborate with tech leads, engineers, and QA to set measurable goals, track performance, and calibrate outcomes • Provide technical oversight across mobile and web projects to ensure scalability, reliability, and system integrity • Build and maintain trusted client and stakeholder relationships, managing expectations and risks proactively • Lead and mentor cross-functional teams (engineering, QA, DevOps, design), promoting accountability and excellence • Establish and refine delivery frameworks and Agile processes for consistent, high-quality results • Foster continuous improvement through retrospectives, process optimization, and data-driven decision-making