• You're the orchestrator who brings order to chaos when a company's entire infrastructure is down. • You build the master plan, track every moving piece, and ensure nothing falls through the cracks. • You manage crises, juggling technical dependencies, client expectations, legal requirements, and forensics findings simultaneously. • You map applications to infrastructure, identify critical path dependencies, and communicate realistic timelines. • You own dashboards for executives and detailed trackers for engineers. • You lead the entire restoration workstream during critical cybersecurity incidents.

• Lead end-to-end delivery across multiple projects, ensuring consistent quality, scope, and timelines • Translate business objectives into structured delivery plans, milestones, and performance indicators • Oversee the onboarding of engineers to the client accounts, ensuring readiness and smooth integration • Collaborate with tech leads, engineers, and QA to set measurable goals, track performance, and calibrate outcomes • Provide technical oversight across mobile and web projects to ensure scalability, reliability, and system integrity • Build and maintain trusted client and stakeholder relationships, managing expectations and risks proactively • Lead and mentor cross-functional teams (engineering, QA, DevOps, design), promoting accountability and excellence • Establish and refine delivery frameworks and Agile processes for consistent, high-quality results • Foster continuous improvement through retrospectives, process optimization, and data-driven decision-making

• Collaborating with account teams to evaluate customer architecture and deliver the best of class solutions. • Ensuring customer success by focusing on best practice, helping develop a long-term web performance and security strategy. • Partnering cross-functionally to review and ensure integration efficiency, deliver high quality service and ensure customer engagement. • Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service. • Participating on internal projects to contribute to best practices, improving our methodology and quality of integrations. • Mentoring and coaching other team members to share skills and knowledge and to help team development.

• Plan & deliver IT projects from end to end • Define and critically assess project scope, objectives, deliverables, milestones and success criteria. • Develop and maintain project plans, timelines, budgets, and resource allocations. • Guard the successful delivery, from timelines to quality like a hawk. • Oversee projects from initiation to completion: Scoping, development, testing, deployment, documentation, and handover. • Actively get involved with client communications, ensuring all parties are aligned. • Coordinate across teams & stakeholders • Work closely with internal teams to translate needs into technical requirements and actionable tasks. • Manage risk, quality, timeline and budget