• Serve as the global owner for Active Directory ensuring the absolute health, security and integrity of the enterprise directory • Establish accountability for the lifecycle of service accounts, group policies • Lead the transition to a Passwordless enterprise • Own the executive strategy for vulnerability remediation • Define and deploy a zero touch hardware strategy • Serve as the executive business owner for the ServiceNow and Atlassian stacks

• help steer cloud infrastructure into the future • build the Infrastructure Platform to support the growing needs of Engineering Organization • lead key infrastructure projects and define infrastructure strategy through RFCs and technical specs

Imagine being a pioneer, venturing through the uncharted territories of the cloud. You're not just navigating; you're shaping the landscape, constructing robust architectures that withstand the tests of time and scale. At Mercury, your mission, should you choose to accept it, is to help steer our cloud infrastructure into the future. With projects as dynamic as migrating our entire fleet to ECS and building out our golden paths for service deployment, your role is pivotal. This isn't just a job; it's an epic tale of transformation and triumph. As a senior member of our infrastructure team, you will be equipped with essential tools and technologies designed for scaling and enhancing Mercury's infrastructure: - AWS Services: Proficiently utilize EC2, RDS, IAM, Networking, Opensearch, and ECS to build and manage robust cloud environments. - Terraform: Leverage Terraform for infrastructure as code to efficiently manage and provision our cloud resources. - Agentic Infrastructure: Build the frameworks around using AI safely in our infrastructure, both for the agents and the users that kick off those agents. - Monitoring and Observability Tools: Employ Prometheus, Grafana, Opensearch, and OpenTelemetry to maintain high availability and monitor system health. - Version Control and CI/CD: Manage code and automate deployments using GitHub & GitHub Actions. As we gear up for the next stages of Mercury's growth, you will: - Build our “Infrastructure Platform” to support the growing needs of the Engineering Organization. - Focus on building a platform that is AI friendly while still usable for engineers. We want our users to be humans and Agents. - Lead key infrastructure projects, break-down complex initiatives, and define our infrastructure strategy through detailed RFCs and technical specifications. Must haves: - You have 5+ years of experience with AWS - You have extensive experience, ideally 3 years or more, with observability and monitoring tools like Prometheus, Grafana, and OpenTelemetry, optimizing system performance and reliability. - You have demonstrated ability in technical writing, with at least 3 years of experience creating detailed technical documentation, RFCs, and tech specs that clearly communicate complex ideas. The ideal candidate should: - You bring at least 2 years of experience leading infrastructure projects in regulated environments such as HITRUST or SOC2, ensuring compliance and security. - You have 3+ years of experience managing large-scale Terraform implementations, including the setup and maintenance of Terraform CI/CD pipelines. - You have 2+ years of experience writing code. We are building an Infrastructure Platform from scratch and there is plenty of code to write to support that. - Experience mentoring and elevating those around you, we are force multipliers for the engineering org. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: - US employees: $200,700 - $250,900 - Canadian employees: CAD $189,700 - $237,100 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-ME1

Job Description Summary The Senior eDiscovery Analyst & Infrastructure Engineer is a senior-level, hands-on role responsible for the administration, reliability, and evolution of Relativity and other eDiscovery platforms, along with the supporting infrastructure and applications they depend on. This position serves as a technical escalation point for complex platform and infrastructure issues and partners closely with IT Operations, Application Development, Project Management, and Security teams. This role emphasizes eDiscovery platform expertise, infrastructure engineering, and operational reliability, with sufficient SQL Server knowledge to support Relativity and other platform troubleshooting while collaborating with dedicated database administrators. Core Responsibilities eDiscovery Platforms & Infrastructure Engineering - Administer and support Relativity and other eDiscovery platforms and dependent applications - Own platform health and operations (upgrades, configuration, integrations, dependencies) - Engineer and support the Windows Server infrastructure underpinning eDiscovery platforms - Maintain required components for availability/resilience (Windows, SQL, analytics, etc.) - Troubleshoot complex cross-stack issues (application, network, storage, clustering, OS) - Partner with virtualization, storage, network, and security teams on performance and scalability - Provide guidance on architecture, capacity planning, and infrastructure best practices Data Migration Planning & Execution - Lead or contribute to large-scale migration initiatives for Relativity, including: - Planning and executing workspace, data, or instance migrations - Coordinating technical cutovers and minimizing client and operational impact - Validating post‑migration performance, functionality, and data integrity - Collaborate with PMs, eDiscovery teams, and infrastructure staff to define migration scope, risks, dependencies, and success criteria - Document migration strategies, lessons learned, and repeatable approaches for future initiatives Database & SQL Support (Platform‑Focused) - Provide SQL Server support as it relates to Relativity and other eDiscovery platforms, including: - Troubleshooting platform‑related database performance or connectivity issues - Assisting with restores, validations, and environment troubleshooting as needed - Reviewing queries, indexing behavior, and execution plans in support of platform issues - Collaborate closely with the primary SQL/database administrator on database‑level changes, tuning, and improvements - Maintain a working knowledge of SQL Server high‑availability concepts sufficient to support platform reliability and incident response Operational Support & Escalation - Serve as a senior escalation resource for platform, infrastructure, and application issues impacting eDiscovery operations - Respond to high‑priority incidents affecting Relativity, other eDiscovery tools, and supporting systems - Act as a technical bridge between IT, PMs, and eDiscovery teams during incidents and critical workflows - Provide clear incident communications (status, root cause, remediation plan) - Participate in on‑call or after‑hours support, as needed Documentation & Process Improvement - Create and maintain technical documentation, runbooks, and operational procedures for eDiscovery platforms and infrastructure - Drive continuous improvement of platform operations, infrastructure standards, and support workflows - Participate in change management, release planning, and post‑incident reviews Security & Compliance Support - Support security and compliance requirements related to eDiscovery platforms and supporting infrastructure - Assist with audit evidence collection, technical control implementation, and platform hardening efforts - Support investigation and documentation of infrastructure or platform‑related security incidents Required Experience & Qualifications Required - 7+ years in eDiscovery, infrastructure engineering, or related technical roles - Hands-on production administration of Relativity - Experience supporting other eDiscovery platforms and/or complex business applications - Working SQL Server knowledge for platform troubleshooting and partnering with DBAs - Strong Windows Server administration; Failover Clustering/high availability experience - Proven ability to troubleshoot complex, multi-layer issues independently as a senior technical resource Preferred / Highly Desired - Relativity Certified Infrastructure Specialist or equivalent hands‑on experience - Experience with Relativity migrations, upgrades, or environment consolidations - Experience in virtualized environments (Hyper‑V, VMware, or similar) - Familiarity with enterprise storage and performance troubleshooting - Experience supporting regulated or high‑security environments - Strong technical documentation skills Key Competencies - Deep technical ownership and accountability - Strong troubleshooting and analytical skills - Clear communication with technical and non‑technical stakeholders - Ability to mentor junior engineers and analysts - Focus on stability, reliability, and operational excellence The base Compensation range for this role will $125,000 - $145,000 and will be dependent upon the individual's location, skills, experience and qualifications. In addition to the base pay, this role will be eligible for a discretionary bonus program. What We Offer • People-Focused Culture • Competitive Pay & Quarterly Incentives • Comprehensive Benefits, 401k & Wellbeing Programs (link for details) • Flexible Time Off & Remote Work Options • Professional Development & Career Growth Opportunities • Exposure to cutting-edge technology in the legal services industry Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.