• Solution Development and Design: Develop and maintain plugins in C#, workflows, and medium-complexity customizations. • Create and adjust Web Resources in JavaScript, including validations, automations, and UI enhancements. • Configure and evolve native CRM components such as entities, fields, relationships, forms, views, and business rules. • Cloud Integrations and Services: Participate in the development and maintenance of integrations using REST/OData APIs. • Support the construction of integrations with Azure services such as Logic Apps, Azure Functions, and Service Bus, under the guidance of architects or senior professionals. • Perform adjustments and improvements to existing integrations, ensuring stability and performance. • Power Platform and Automation: Create and maintain flows in Power Automate, including low- to medium-complexity automations. • Contribute to solutions in Power Apps (Model-Driven and Canvas Apps), when applicable. • Assist in maintaining environments and ALM best practices within the Power Platform. • Maintenance, Support, and Quality: Perform troubleshooting and fix technical issues, identifying root causes and proposing appropriate solutions. • Execute unit, integration, and functional tests to ensure delivery quality. • Document functionalities, integrations, and technical processes clearly and in an organized manner. • Collaboration and Business Understanding: Work together with analysts, QA, and other developers to ensure deliveries aligned with client needs. • Participate in requirements gathering meetings, contributing technical insight and improvement suggestions. • Translate functional requirements into consistent, well-structured technical implementations.

• Design, develop and optimize advanced C# plugins, including complex pipelines, asynchronous execution and modern architecture patterns. • Create and maintain Web Resources in JavaScript using modern practices (modularization, ES6+, design patterns). • Develop Custom Actions, Custom APIs and advanced Dynamics 365 extensions. • Design and implement complex data structures (entities, relationships, hierarchies, business rules, forms, views and command bars). • Build and maintain robust integrations using Azure Functions, Logic Apps, Service Bus, Event Grid and other modern Azure services. • Work with Dynamics 365 REST and OData APIs, ensuring security, performance and governance. • Create advanced solutions with Power Automate, including complex flows, custom connectors and large-scale automations. • Work with Power Apps Model-Driven, Canvas Apps and Power Pages, ensuring adherence to best practices. • Contribute to governance and ALM (Application Lifecycle Management) using Power Platform Build Tools, pipelines and Git. • Conduct code reviews, apply architectural patterns and ensure secure development best practices. • Monitor and optimize performance of plugins, queries, integrations and flows. • Implement logging, telemetry and observability strategies using Application Insights and related tools. • Serve as a technical reference for the team, supporting junior and mid-level developers. • Perform advanced troubleshooting, incident analysis and resolution of critical issues. • Participate in architectural decisions and contribute to platform evolution within client environments. • Keep up to date with trends in the Microsoft ecosystem, including Dataverse, Copilot Studio, AI Builder and integrations with AI services.

• Drive customer success as the first point of contact for customers in named accounts • Monitor overall client utilization and success • Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution • Track and improve on churn rate and satisfaction scores in assigned accounts • Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities • Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis • Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities • Maintains in-depth knowledge of our products and stays up to date with ongoing product releases • Protect business with current partners to ensure they won’t be tempted to use a competitor • Other relevant projects as needed

Role Description A Leadster cria agentes de IA conversacionais que entregam resultados reais em vendas, desde a qualificação e agendamento de reunião para leads, até a resposta de dúvidas e recomendação de produtos no e-commerce. Nossos produtos são usados por mais de 3.000 empresas, entre elas: BTG Pactual, Swile, Boavista, Sankhya, Jacuzzi. Nossos clientes são gestores e donos de empresas de PMEs, que buscam melhorar seu atendimento e assim seu resultado em vendas. - Liderar e desenvolver o time de Customer Success (4 pessoas). - Estruturar a jornada de clientes para os novos produtos da Leadster. - Criar playbooks escaláveis, com forte uso de automação e dados. - Definir e acompanhar métricas-chave (ativação, engajamento, churn, NRR, etc.). - Identificar pontos de fricção na jornada e propor soluções estruturais. - Trabalhar em conjunto com Produto e Marketing para evolução da experiência. - Implementar e otimizar estratégias de tech-touch / low-touch. - Garantir previsibilidade de receita da base. - Gerar insights acionáveis a partir do comportamento dos clientes. - Atuar diretamente na redução de churn e aumento de receita da base. - Realizar o atendimento e gestão de clientes estratégicos. Qualifications - Experiência em Customer Success. - Experiência em SaaS B2B. - Experiência com modelos low-touch / tech-touch. - Histórico de estruturação ou evolução de operações de CS. - Forte orientação a dados e métricas. - Capacidade de criar processos e escalar operações. - Experiência em liderança de times. - Boa comunicação e visão estratégica. - Habilidade de Inteligência Emocional. - Mentalidade de construção (“builder”). - Forte autonomia e senso de dono. - Capacidade de operar bem com ambiguidade. - Perfil analítico e orientado a eficiência. - Foco em escala, não apenas operação manual. Benefits - Modalidade: PJ. - Faixa salarial: À combinar. - Modalidade da vaga: 100% Remota. - Ambiente de trabalho sem vícios corporativos, com uma cultura humana e possibilidades claras de crescimento. - Day off no aniversário. Company Description Mais informações sobre a empresa em: leadster.com.br