• Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns. • Ensuring clarity and customers are well informed on all inquiries. • Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service • Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution. • Escalate complex issues to appropriate channels when necessary • Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers. • Ensure compliance with ALL Medline policies, including privacy and data security • Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines • Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms • Gather and relay customer feedback to relevant departments for continuous improvement of products and services • Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries

• Making high-volume outbound calls to US homeowners • Following approved scripts word-for-word • Identifying qualified prospects based on clear criteria • Booking appointments accurately into the system • Applying correct call dispositions every time • Maintaining call quality and compliance standards • Hitting daily and weekly call and booking targets

• Conducting in-home or virtual consultations with pre-qualified homeowners • Analyzing utility bills, home energy usage, and roof layouts • Presenting customized solar and battery solutions clearly and confidently • Explaining financing options and long-term savings • Handling objections and closing contracts • Accurately documenting customer information and agreements • Coordinating with internal teams to ensure a smooth handoff post-sale

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking motivated, detail-oriented individuals to join our team as Remote Travel Advisors. In this role, you'll help clients plan and book unforgettable vacations—including cruises, all-inclusive resorts, destination weddings, honeymoons, and custom travel experiences—all while working remotely on a flexible schedule. No prior travel industry experience is required. - Consult with clients to understand travel preferences, budgets, and goals - Research, plan, and book travel arrangements (flights, hotels, cruises, tours, etc.) - Manage client inquiries via phone, email, and social platforms - Provide exceptional customer service before, during, and after travel - Stay up to date on travel trends, promotions, and supplier offerings - Market travel services using company-approved tools and training Qualifications - Strong communication and customer service skills - Self-motivated with the ability to work independently - Reliable internet access and basic computer skills - Passion for travel and helping others - Sales, hospitality, or customer service experience is a plus (not required) Benefits - Work remotely from anywhere - Flexible schedule - Industry training, certifications, and mentorship - Travel discounts, perks, and familiarization trips - Supportive, team-oriented environment