• Lead annual budgeting and forecasting processes in partnership with senior business leaders • Prepare monthly, quarterly, and annual financial reports and variance analyses for executive leadership • Spearhead the automation of our financial operations, leveraging AI and modern development tools to transition the team from manual Excel spreadsheets to highly scalable, automated workflows. • Develop and maintain financial models for scenario planning, sensitivity analysis, and long-term forecasts • Provide financial support on strategic initiatives, investments, and operational improvements • Identify and drive continuous improvements in financial processes, systems, and reporting workflows • Collaborate with Accounting and other Finance teams to ensure accurate and timely reporting in line with accounting standards • Monitor and report on financial and operational KPIs, offering insights to drive performance • Support ad hoc analyses, M&A, due diligence, and special projects as needed • Manage and mentor a team of FP&A professionals, fostering growth and development

ResumenEn **Devsu** estamos en búsqueda de un **Senior ServiceNow Specialist** para liderar el diseño, implementación y optimización de soluciones dentro del ecosistema ServiceNow. Este rol será responsable de construir integraciones, configurar Event Management y Major Incident Management, y desarrollar automatizaciones que permitan mejorar la gestión de incidentes y la observabilidad de los servicios. El profesional trabajará de forma cercana con equipos de operaciones, arquitectura y producto para diseñar soluciones escalables que conecten herramientas de monitoreo con ServiceNow, asegurando una correcta correlación de eventos, automatización de incidentes y visibilidad del estado de los servicios. **Responsabilidades** - Diseñar y liderar la arquitectura de integración entre ServiceNow y herramientas de monitoreo mediante **REST APIs, webhooks, MID Server o IntegrationHub**. - Implementar y configurar **ServiceNow Event Management y Major Incident Management** para la gestión eficiente de alertas e incidentes críticos. - Configurar reglas de eventos, correlación, deduplicación y agrupación de alertas basadas en topología o servicios. - Automatizar la conversión de **eventos y alertas en incidentes**, incluyendo priorización y asignación automática. - Diseñar y desarrollar automatizaciones utilizando **Business Rules, Script Includes, Flow Designer y Playbooks**. - Integrar herramientas de observabilidad como **Dynatrace, Grafana o Zabbix** para centralizar la gestión de eventos. - Garantizar la correcta relación entre **eventos, alertas, incidentes y CI/Servicios** dentro de la CMDB siguiendo el modelo CSDM. - Diseñar dashboards y métricas operativas que permitan medir la salud de las integraciones y el estado de los servicios. - Liderar pruebas end-to-end de integraciones y coordinar despliegues entre ambientes. - Definir estándares de calidad, seguridad y manejo de errores en las integraciones. - Elaborar documentación técnica, runbooks y guías de operación para los equipos de soporte. - Colaborar con equipos técnicos y de operaciones para mejorar continuamente los procesos de gestión de incidentes.

• Perform bank reconciliations to ensure accuracy and completeness of financial records. • Process wire transfers, including verifying transaction details and ensuring compliance with company policies. • Review and process invoices, including verifying accuracy of charges and ensuring timely payment. • Assist with month-end closing procedures, including preparing journal entries and account reconciliations. • Prepare the daily Letter of Credit (LOC) reports, ensuring accuracy and timely distribution to stakeholders • Prepare monthly claims schedules and associated financial reporting in line with federal and internal reporting requirements • Provide support to the accounting team with various projects and initiatives. • Ensure compliance with company policies and procedures, as well as relevant laws and regulations. • Handle ad hoc requests as needed.

• Review and evaluate active payer contracts across Medicare Advantage, Commercial, and Medicaid lines of business • Assess contract language, risk level, shared savings / quality / PMPM terms, data specifications, financial implications, and accounting treatment • Evaluate new contracts: analyze historical performance, model go-forward financial implications, and make recommendations • Integrate new contracts into existing reporting, performance monitoring, and accounting processes in collaboration with payer contracting and operations teams • Pull and consolidate payer reporting to assess contract-level financial performance (revenue, expense, MLR) • Produce performance summaries and guidance for senior leadership and investors; escalate issues and variances as needed • Track impact of advance cash mechanisms on revenue vs. cash treatment • Present findings to senior executives, provider partners, and payers (e.g., provider JOC meetings, NOMS leadership) • Actively participate in JOC and other monthly payer meetings; own performance tracking and follow-ups • Serve as point of contact for payer-reported financial data interpretation • Manage claims processing where applicable (e.g., Anthem MA Ohio) • Summarize performance across all contracts and provide information flow to accounting • Interpret payer-reported data and recommend accounting entries (revenue, COGS); propose journal entries based on reported performance • Advise on approach to book financials given claims lag and delayed payer reporting • Report on actuals and full-year projections as claims runout data and payer reporting become available; provide financial inputs to accounting • Own private payer budgeting: short-term and long-term planning • Produce and maintain budget vs. actuals reporting • Provide strategic financial insights and contracting recommendations • Walk through program, payer, and provider contracts with auditors • Document revenue projection processes for in-year and future-year performance • Assess stop-loss policies and pricing; report claims to insurance provider and manage communication for timely recoveries • Interact with third parties (reinsurers, underwriters, actuaries) to interpret results and assess impact on performance outlook • Provide stop-loss results to accounting • Partner with medical economics team to analyze claims and financial data to identify savings opportunities • Support final practice-level shared savings payouts across functions • Serve as SME for value-based contracting across accounting, finance, data & analytics, operations, legal & compliance, and network teams • Participate in private payer underwriting workgroup and provide input on MA incentive payment structures • Ad-hoc participation in investor meetings to present contract financial performance and outlook • Support claims validation and QA: data ingestion, normalization, and comparison to payer financial reporting