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Monogram Health is a healthcare company based in Brentwood, Tennessee, focused on transforming kidney and primary care through innovative and personalized in-ho
Client Implementation Operations Manager
Location
United States
Posted
113 days ago
Salary
0
Seniority
Senior
Job Description
Client Implementation Operations Manager
Monogram Health
• Partner with Pod Market Manager(s) to assess operational readiness for new market launches and client expansions. • Consult on staffing models, reporting needs, and systems setup required to support projected membership growth. • Coordinate with Finance and Recruiting to track staffing readiness and communicate risks or gaps impacting go‑live. • Support staffing and scheduling planning across all clinical resources for initial enrollment volume. • Track licensing and credentialing status with payers and escalate readiness risks to leadership as needed. • Lead Pod‑level operational training related to client‑specific workflows, reporting expectations, and systems setup. • Serve as an operational advisor during go‑live, supporting Pod Market Manager(s) with issue identification and resolution. • Facilitate daily readiness and go‑live huddles with Pod leadership and Care Center partners. • Ensure reporting and performance tracking mechanisms are in place at the Pod level. • Partner with Market Managers and analytics teams to develop reports, KPI tracking, and trend analysis for newly launched markets. • Support root‑cause analysis of early performance trends and recommend operational improvements. • Advise strategies to support new patient engagement and reduce early disengagement risks. • Collaborate with Care Center and Community Outreach leaders to align operational execution with growth plans.
Job Requirements
- Bachelor’s degree; MBA in healthcare business administration, operations management, or a related field preferred
- Minimum of three (3) years project management, operations experience required.
- Self-starter and independent, critical thinker with ability to perform detailed data analysis.
- Demonstrated advanced professional communication skills through clearly written, concise and comprehensive documentation, technical writing skills.
- Ability to execute and publish written requirements articulating the big picture business intent as well as operational workflow details.
- Previous healthcare, managed care, delegated financial risk or value-based healthcare environment experience preferred.
Benefits
- Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
- Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
- Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
- Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts
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