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Senior Certinia PSA Cloud Administrator
Location
India
Posted
77 days ago
Salary
0
Seniority
Senior
Job Description
Senior Certinia PSA Cloud Administrator
Five9
• Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions. • Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting. • Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards. • Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking. • Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution. • Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions. • Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting). • Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health. • Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training. • Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions. • Support UAT and change management activities for features and processes implemented.
Job Requirements
- Bachelor’s/master’s degree in computer science, Information Science, or related technical field (or equivalent experience).
- 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles.
- 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
- PSA System Administration certification is required.
- Salesforce Advanced Admin certification required.
- Lead solution design and development across Salesforce and Certinia PS Cloud.
- Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
- Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
- Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
- Experience working in Agile or iterative delivery environments is preferred.
- PSA implementation experience is preferred.
Benefits
- Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- The more inclusive we are, the better we are.
- Five9 is an equal opportunity employer.
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