• Analyze performance data and resource capacity. • Monitor analytics and provide actionable insights and recommendations that drive performance improvements in Professional Services. • Manage the operational rhythm and data integrity for the Global Services Team. • Collaborate with cross-functional teams on data-centric initiatives.

• Support the planning and business operations engine for Community Blueprint: Coordinate planning, prioritization, and portfolio reviews aligned to company goals and tackling customer pain points • Define and maintain operating cadences, forums, and decision-making stage gates • Own productivity tooling for Community Blueprint and source-of-truth assets: Lead the evolution of our Airtable-based portfolio and learnings trackers; define taxonomy, workflows, interfaces, and integrations (e.g., Jira, data/reporting). • Partner with Analytics/Eng to stand up durable dashboards and executive views; reduce manual reporting through automation • Drive cross-functional program delivery from problem identification to solution execution: Translate pain points and insights into structured program plans with clear milestones, owners, and success metrics. • Proactively surface risks, unblock dependencies, and maintain “path to green” plans. • Create leadership-ready narratives and business cases: Build concise, data-backed updates for executive forums; connect initiatives to business impact and time-to-close. • Establish standardized templates for updates, release notes, and post-launch readouts. • Up-level how we work: Implement lightweight, repeatable governance, RACI, and intake/change control. • Lead retrospectives; codify improvements into playbooks, templates, and SOPs. • Champion consistent labeling/tagging (e.g., customer journey, domain) for reliable rollups across tools and teams.

Overview About Boys & Girls Clubs of America (BGCA) Boys & Girls Clubs of America is the nation’s premier youth development organization. Our programs, training, and services reach nearly 4 million children and teens each year. We are committed to enabling all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible citizens. About the Texas Alliance In 1999, the Texas Alliance of Boys & Girls Clubs was established to bring Clubs across the state together as one unified movement. The Alliance works closely with public and private partners to address Texas’ most pressing youth issues, strengthening local Clubs through advocacy, funding, and shared strategy. The Opportunity Communications and Administrative Specialist, Texas Alliance This role sits at the center of how the Texas Alliance operates and shows up. You will bring together communications, coordination, and operational support to help the Alliance run effectively while amplifying the impact of Clubs across Texas. This is a remote role open to candidates based in the Southwest Region, including Montana, Wyoming, Colorado, New Mexico, Kansas, Oklahoma, Arkansas, and Texas, offering the flexibility to contribute from where you are while staying closely connected to the work across the region. This is an ideal opportunity for someone who is highly organized, detail-oriented, and energized by both storytelling and execution. You will play a key role in ensuring that the work of the Alliance is well-coordinated, clearly communicated, and positioned for impact. Responsibilities What You’ll Do Communications & Storytelling - Draft and edit newsletters, press releases, blog posts, and stakeholder communications - Gather and elevate stories that highlight youth, programs, and impact - Manage and grow social media presence, including content calendars and short-form content - Create visual assets such as flyers, graphics, and event materials using Canva, Adobe, or similar tools - Track analytics and optimize communication strategies - Ensure brand consistency across all materials - Maintain and update website content Administrative & Operational Support - Coordinate board and committee meetings, including agendas, materials, and minutes - Maintain board records, rosters, and compliance documentation - Manage filing systems, shared documents, and organizational records - Support staff meetings, training tracking, and internal coordination - Manage calendar logistics, travel coordination, and scheduling for leadership - Prepare and submit expense reports, ensuring accuracy and timely processing - Track and order office supplies and resources Grants, Reporting & Coordination - Produce monthly reports and dashboards related to grant activity - Communicate regularly with local Clubs regarding financial requirements and compliance - Coordinate monthly payouts in partnership with BGCA fiscal services - Support donor and grantor communications and stewardship Events & Stakeholder Engagement - Support planning and execution of Alliance events including board meetings, CEO convenings, legislative events, and Youth of the Year - Provide onsite event support including logistics, setup, and content capture - Serve as a liaison across Alliance staff, BGCA, vendors, and local Clubs Qualifications Who You Are You bring a balance of organization, communication, and follow-through. You are comfortable shifting between details and the bigger picture, and you take pride in producing high-quality, accurate work. Qualifications - Experience in communications, social media, and administrative operations - Associate’s degree or higher required - Experience in nonprofit, association, or human services environments preferred - Strong writing and editing skills across multiple formats - Proficiency in digital tools such as Canva, Adobe, and social platforms Skills & Strengths - Strong attention to detail with the ability to produce accurate and timely work - Effective time management and prioritization across multiple responsibilities - Ability to handle confidential information with discretion - Strong organizational systems and follow-through - Comfortable working independently in a remote environment Core Competencies Execution & Operational DisciplineConsistently delivers high-quality work with strong attention to detail, organization, and follow-through. Communication & Storytelling Translates information into clear, engaging content tailored to different audiences and channels. Collaboration & Stakeholder SupportBuilds strong working relationships and provides responsive, service-oriented support across teams and partners. Planning & Coordination Effectively manages timelines, logistics, and competing priorities across events, communications, and reporting. Data Awareness & Reporting AccuracyUses data to inform communications and ensures accuracy in reporting, tracking, and documentation, including expense reporting. Measures of Success In this role, success is reflected in both execution and impact: - Communications are timely, clear, and aligned with the Alliance’s voice and priorities - Social media and digital channels show consistent activity and measurable engagement growth - Board and stakeholder meetings are well-coordinated, organized, and professionally executed - Grant reporting, expense reports, and financial tracking are accurate, complete, and delivered on time - Alliance events run smoothly with strong operational support and positive stakeholder experience - Local Clubs experience responsive, reliable communication and support - Systems and processes are organized, easy to navigate, and consistently maintained Why This Role Matters This is a highly visible, connective role at the center of the Texas Alliance’s work. You will be trusted to keep operations running seamlessly while shaping how our story is told across the state. If you are someone who enjoys bringing order to complexity, creating clarity through communication, and seeing your work directly support teams and communities, this role offers both ownership and impact. You won’t just be supporting the work, you will help enable it, ensuring Clubs have what they need to serve young people and that their impact is seen, understood, and amplified. It is a unique opportunity to blend operations, storytelling, and mission-driven work in a way that makes a tangible difference every day. Compensation The salary range for this role is $60,000 to $65,394. BGCA takes into consideration a combination of a candidate’s education, training and experience, as well as the position’s scope and complexity, the discretion and latitude required for the role and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

• Build relationships and partnerships with key business stakeholders • Gather, synthesize, and analyze complex data to recognize trends and extract insights • Develop and maintain expertise in relevant RT business processes and systems • Define operational support requirements and inputs by working with system solution owners • Collaborate with Shared Service strategic and process teams • Help diagnose and develop recommendations to resolve and prevent issues • Assist in maintenance of documentation related to workflows and handoffs • Identify best practices and improvement opportunities • Facilitate change management initiatives • Lead or participate in multiple initiatives simultaneously