Customer Service Hospitality – Reservations Remote (U.S.-Based) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: Assist clients in selecting and booking hotels Share accurate details on amenities, pricing, and availability Manage and update reservation details Communicate promptly and professionally via phone, email, or messaging Qualifications: Strong communication and customer service skills Professional, detail-oriented, and self-motivated Basic computer skills and reliable internet connection Hospitality or customer service experience is a plus What We Offer: Flexible remote schedule Full training and booking system access Supportive team environment Income-earning possibilities based on performance Travel discounts and perks Apply today to help clients book their perfect stay with us!

Customer Service Hospitality – Reservations Remote (U.S.-Based) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: * Assist clients in selecting and booking hotels * Share accurate details on amenities, pricing, and availability * Manage and update reservation details * Communicate promptly and professionally via phone, email, or messaging Qualifications: * Strong communication and customer service skills * Professional, detail-oriented, and self-motivated * Basic computer skills and reliable internet connection * Hospitality or customer service experience is a plus What We Offer: * Flexible remote schedule * Full training and booking system access * Supportive team environment * Income-earning possibilities based on performance * Travel discounts and perks Apply today to help clients book their perfect stay with us! $20,000 - $75,000 a year

• Du bist erste r Ansprechpartner * ì n für unsere Kund*innen – per E-Mail, Telefon und Ticketsystem • Du hilfst bei Fragen rund um Lieferung, Zubehör, Fahrradmodelle, Leasing- und Finanzierungsmöglichkeiten oder Reklamationen weiter • Du berätst zu Angeboten wie Jobrad , BusinessBike oder Greenbike -Finanzierungslösungen • Du bearbeitest Anfragen eigenständig oder gemeinsam im Team – lösungsorientiert und immer freundlich • Du dokumentierst Supportfälle sorgfältig und hilfst mit, unseren Helpdesk auszubauen • Du unterstützt gelegentlich unser Team vor Ort in Hannover Langenhagen – etwa bei Schulungen, Events oder wenn’s mal knirscht

Role Description We are seeking a dedicated and enthusiastic Remote Chat Support Representative to join our growing team. As a vital part of our customer service department, you will play a crucial role in delivering exceptional support and ensuring customer satisfaction through our chat platform. This position is designed for individuals who thrive in fast-paced environments and have excellent communication skills. You will engage with customers to address their inquiries, resolve issues, and provide helpful information about our products and services. This remote role offers the flexibility to work from home while being part of a dynamic team that values collaboration and innovation. - Provide timely responses to customer inquiries via chat to ensure a high level of customer satisfaction. - Troubleshoot and resolve customer issues effectively while demonstrating a strong understanding of company products and services. - Maintain accurate and detailed records of customer interactions in the CRM system. - Collaborate with team members to improve customer support processes and overall service quality. - Assist in training new team members on chat support protocols and best practices. - Identify recurring customer issues and collaborate with management to develop proactive solutions. - Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores. Qualifications - Excellent written communication skills with a focus on clarity and professionalism. - Ability to manage multiple chats and prioritize effectively in a fast-paced environment. - Strong problem-solving skills and the ability to think critically under pressure. - Familiarity with customer support software and CRM systems. - Self-motivated with a strong work ethic and the ability to work collaboratively in a remote team environment. - Flexibility to work various shifts.