• Du bist erste r Ansprechpartner * ì n für unsere Kund*innen – per E-Mail, Telefon und Ticketsystem • Du hilfst bei Fragen rund um Lieferung, Zubehör, Fahrradmodelle, Leasing- und Finanzierungsmöglichkeiten oder Reklamationen weiter • Du berätst zu Angeboten wie Jobrad , BusinessBike oder Greenbike -Finanzierungslösungen • Du bearbeitest Anfragen eigenständig oder gemeinsam im Team – lösungsorientiert und immer freundlich • Du dokumentierst Supportfälle sorgfältig und hilfst mit, unseren Helpdesk auszubauen • Du unterstützt gelegentlich unser Team vor Ort in Hannover Langenhagen – etwa bei Schulungen, Events oder wenn’s mal knirscht

Role Description We are seeking a dedicated and enthusiastic Remote Chat Support Representative to join our growing team. As a vital part of our customer service department, you will play a crucial role in delivering exceptional support and ensuring customer satisfaction through our chat platform. This position is designed for individuals who thrive in fast-paced environments and have excellent communication skills. You will engage with customers to address their inquiries, resolve issues, and provide helpful information about our products and services. This remote role offers the flexibility to work from home while being part of a dynamic team that values collaboration and innovation. - Provide timely responses to customer inquiries via chat to ensure a high level of customer satisfaction. - Troubleshoot and resolve customer issues effectively while demonstrating a strong understanding of company products and services. - Maintain accurate and detailed records of customer interactions in the CRM system. - Collaborate with team members to improve customer support processes and overall service quality. - Assist in training new team members on chat support protocols and best practices. - Identify recurring customer issues and collaborate with management to develop proactive solutions. - Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores. Qualifications - Excellent written communication skills with a focus on clarity and professionalism. - Ability to manage multiple chats and prioritize effectively in a fast-paced environment. - Strong problem-solving skills and the ability to think critically under pressure. - Familiarity with customer support software and CRM systems. - Self-motivated with a strong work ethic and the ability to work collaboratively in a remote team environment. - Flexibility to work various shifts.

Role Description We are seeking a dedicated and dynamic Remote Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our customers, addressing inquiries and resolving issues in a way that enhances their experience with our brand. As a Remote Customer Service Representative, you will engage with customers through various channels including phone, email, and live chat, ensuring timely and effective communication. Your ability to empathize with customers and provide thoughtful solutions will be key to your success. - Handle customer inquiries and provide accurate information regarding products and services. - Resolve customer complaints and issues efficiently while striving for customer satisfaction. - Maintain a high level of professionalism and customer service in all interactions. - Document customer interactions and maintain records in our CRM system. - Collaborate with team members to improve service processes and customer experience. - Assist in training new customer service representatives as needed. - Stay informed about product updates and changes to effectively communicate with customers. Qualifications - High school diploma or equivalent. - Excellent verbal and written communication skills. - Strong problem-solving abilities and a customer-focused mindset. - Ability to work independently and manage time effectively in a remote setting. - Familiarity with CRM software and various communication tools is preferred. - Flexibility to work various shifts.

Role Description The Customer Success Specialist is a vital role at PRO QC International, tasked with optimizing the customer experience and ensuring client satisfaction. This position requires a blend of skills, including interpersonal communication, problem-solving, and project coordination. - Foster positive relationships with clients and ensure that services meet their needs. - Develop and maintain strong customer relationships through regular contact, including site visits, phone calls, and email correspondence. - Analyze customer usage of services to identify service opportunities and recommend potential upgrades or additional services. - Coordinate with internal teams to solve customer issues, ensuring high-quality and timely resolution. - Monitor and manage customer satisfaction ratings, using feedback to continuously improve service offerings and client engagement strategies. - Educate customers on using services effectively. Qualifications - Exceptional communication skills, both written and verbal. - Strong understanding of customer service principles and practices. - Previous experience in a similar role, ideally within the same industry. - Bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field. - Minimum of 3 years' experience in customer service or account management roles. - Proficiency with customer relationship management (CRM) software. - Excellent organizational and multitasking abilities. - Demonstrable experience managing customer relationships and working collaboratively with internal teams. - Fluency in English, with excellent written and verbal communication skills. - Additional language skills would be a plus. Benefits - Competitive salary with annual performance reviews and the opportunity for increases. - Comprehensive health package, including medical, dental, and vision coverage. - A 401(k) retirement plan with company match. - Paid time off for vacations, personal days, and holidays. - Ample opportunities for career advancement within the company. - Continuing education and professional development assistance.