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TridentCare logo
TridentCare

ONE Trusted Partner, ONE National Platform, ONE Team, Anywhere.

Customer Service Representative, Part-Time

Customer SupportCustomer SupportPart TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

65 days ago

Salary

$14 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Customer Service Representative, Part-Time

TridentCare

• This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. • The CSR will process all customer orders in accordance with the established company standards and procedures. • As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. • In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well. • Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls. • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) • Answer incoming customer service orders as soon as possible • Display active listening and superior customer service skills for both external & internal customers. • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via our fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned

Job Requirements

  • Ability to work independently and as a team
  • Must demonstrate the ability to perform the different tasks they have been trained for in the call center.
  • Computer knowledge
  • Strong customer service skills
  • Solid communication skills (including verbal, written and listening skills)
  • Solid problem solving and decision making abilities
  • Good organizational skills
  • Execute and prioritize multiple tasks
  • Professional
  • Ability to type 35 – 40 words per minute
  • Flexible and adaptable to change
  • Medical terminology / experience preferred but not required
  • A minimum of a High school Diploma or equivalent required
  • Must have high speed internet for Remote work

Benefits

  • Two weeks of vacation time
  • Health Insurance after 30 days!
  • Sick time
  • 8 paid holidays
  • Same day pay available
  • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Company paid life insurance
  • 401(k)

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